Resume a plan

For agents

Guide: Resume a plan

This page: https://commentwatchdog.com/help/account/resume-a-plan

Topic: Account, plans and credits

Time: about 2 minutes

Who can do it: Owner

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/settings/account

Result when done: Everything you set up starts working again in one click.

Context: A workspace whose plan ended keeps everything: pages, rules, agents, automations, saved replies and history. Choosing a plan again switches moderation back on exactly as it was.

Before you start

1. Nothing was deleted when the plan ended.

2. Comments that arrived while it was paused are in the inbox.

3. Only the owner can choose a plan.

Steps

Step 1 of 3: Open the Account tab.

Where: Settings, then Account. Without a plan, the grid is shown with Choose a plan above it.

Link: https://app.commentwatchdog.com/en/settings/account (Open Account)

Screenshot: https://commentwatchdog.com/media/shots/help-account-trial-plans.en.webp (The plan grid on the Account tab.)

Screenshot: https://commentwatchdog.com/media/shots/help-account-trial-plans-phone.en.webp (The same on a phone.)

You should see: The plans, each with what it includes.

Step 2 of 3: Choose one.

Where: The plan you want, then checkout. It starts immediately.

Screenshot: https://commentwatchdog.com/media/shots/help-account-trial-plans.en.webp (Start with a plan.)

Screenshot: https://commentwatchdog.com/media/shots/help-account-trial-plans-phone.en.webp (The same on a phone.)

You should see: Moderation resumes and the pages return to Receiving comments.

Step 3 of 3: Check the pages.

Where: Settings, Pages. Every page you had is still listed and starts receiving comments again.

Link: https://app.commentwatchdog.com/en/settings/pages (Open Settings, Pages)

Screenshot: https://commentwatchdog.com/media/shots/pages.en.webp (The Pages tab: every page still connected.)

Screenshot: https://commentwatchdog.com/media/shots/pages-phone.en.webp (The same on a phone.)

You should see: Your pages watched again, with the rules you left them with.

If something is off

Problem: My pages are disconnected

Fix: A long pause can expire the Facebook connection. Reconnect on the Pages tab.

Problem: The comments from the pause are unhandled

Fix: They arrived but were not processed. Run a post cleanup on the affected posts to catch up.

Problem: I want a different plan than before

Fix: Choose any plan; nothing ties you to the previous one.

Common questions

Question: Do I have to set up my rules and agents again after resuming?

Answer: No. A workspace whose plan ended keeps everything: pages, rules, agents, automations, saved replies and history. Choosing a plan again switches moderation back on exactly as it was.

Question: How soon does moderation start again after I choose a plan?

Answer: Immediately. Pick the plan, then checkout; moderation resumes and the pages return to Receiving comments.

Question: Does CommentWatchDog still collect comments while my plan is paused?

Answer: Yes. Comments that arrived while it was paused are in the inbox, and nothing was deleted when the plan ended.

Related guides

Cancel at the end of the period: https://commentwatchdog.com/help/account/cancel-at-the-end-of-the-period

A payment failed: what pauses and how to fix it: https://commentwatchdog.com/help/account/a-payment-failed-what-pauses-and-how-to-fix-it

Reconnect Facebook: https://commentwatchdog.com/help/pages/reconnect-facebook

Plain text of this guide: https://commentwatchdog.com/help/account/resume-a-plan.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt