Owners, admins, managers and moderators, per page
An agency moderating twelve brands and a shop with one part-time helper need the same thing: people who can act on comments without being able to change the rules, the pages or the bill. Four roles and a page scope do it.
Four roles, every action
The permissions as the app enforces them. Managers and moderators can be limited to specific pages.
| Action | Owner | Administrator | Manager | Moderator |
|---|---|---|---|---|
| Read, reply, hide, archive, delete comments | Yes | Yes | Yes, on their pages | Yes, on their pages |
| Messages | Yes | Yes | Yes, on their pages | Yes, on their pages |
| Post cleanup and tasks | Yes | Yes | Yes, on their pages | No |
| Moderation rules, automations | Yes | Yes | Yes, on their pages | No |
| AI agents | Yes | Yes | Yes | No |
| Insights | Yes | Yes | Yes, on their pages | Yes, on their pages |
| Add or remove pages, page groups | Yes | Yes | No | No |
| Invite and remove teammates | Yes | Yes | No | No |
| Account-wide settings (workspace name, translation language, digest) | Yes | Yes | No | No |
| Plan, invoices, cancel, delete the account | Yes | No | No | No |
Roles are set per person on the Users page; page scope applies to managers and moderators. The owner is the account's creator.
Roles, scope, invitations, and attribution
In the app's own words.
Roles
Four, with a description under the selector so the choice is informed.
- Owner
Created the account. Everything, including the plan, invoices, cancellation and deletion. Cannot be edited or removed by anyone else.
Owner
- Administrator
Full access to comments, moderation settings and account-wide settings, like adding or removing pages. Always sees every page.
AdministratorAdministrators have full access to comments, moderation settings and account wide settings (like adding or removing pages).
- Manager
Full access to comments and moderation settings on their pages; no account-wide settings.
Manager
- Moderator
Full access to comments on their pages; no moderation settings, no account-wide settings.
Moderator
Page scope
Who sees which page.
- All pages, or specific ones
User has access to all pages in my account, or to specific pages you tick, each with its platform mark, on Growth and up. Hidden for administrators, who always get all pages.
Page accessUser has access to all pages in my accountUser has access to specific pages in my account
- What a scoped teammate sees
Only their pages in the sidebar, the inbox, messages, insights and cleanup; a brand view shows only the pages they have.
All pagesNorthwind Coffee
Invitations
By email, revocable until accepted.
- Invite a teammate
Email, role, page scope, Send invite. The invitation email carries a link; if the email could not be sent the page says so and offers a link to share by hand.
Invite a teammateEmailSend inviteInvitation sent.
- Pending, then accepted
A pending invitation shows in the list with its role and a Revoke button until accepted. The invitee opens the link, sets their name and password, and joins the workspace.
Invitation pendingRevokeJoin {workspace} on CommentWatchDogAccept invitation
- Edit and remove
Edit a member inline (role and pages); Remove takes their access at once. The owner and yourself cannot be edited or removed.
EditRemove(you)
Around the team
Names, attribution, and the workspace.
- Workspace name
Shown to teammates you invite and on billing records; set once in account-wide settings.
Workspace nameShown to teammates you invite and on your billing records.
- Who replied, who swept
Replies show the teammate in the tooltip and count per teammate in Insights with average response time; tasks show who launched them.
RepliedUserAvg. response time
- Per-user timezone and language
Each person sees comment and message times in their own timezone and the interface in their own language (English, Spanish, Portuguese, French, Arabic).
TimezoneLanguage
- Seats by plan
The plan sets how many people can sign in, you included: 2 on Starter, 5 on Growth, 15 on Pro and no limit on Elite. Removing someone frees their seat.
SeatsOr remove someone to free a seat.
The team in the app
Real captures from the showcase account.
Lost emails, expired links, and people who leave
Handled.
- The invitation email never arrives
- The page says the invite was created but the email could not be sent, and offers a link to share by hand from a new invite.
- The link is expired or already used
- The acceptance page says the invitation is not valid and asks the owner for a new one.
- Too many attempts
- Invitations are rate limited: Too many attempts, wait 15 minutes, then try again.
- A teammate leaves
- Remove takes their access immediately; their replies stay attributed to them in Insights.
- A moderator needs to change a rule
- They cannot; a manager or administrator does it, or the owner changes their role in one click.
The team works in the inbox
Roles decide who can change the rules; the inbox and messages are where everyone works; Insights counts each person.
Questions about the team
Short answers before you invite someone.
Four. Owner: the person who created the account, billing and everything. Administrator: full access to comments, moderation settings and account-wide settings such as adding or removing pages. Manager: full access to comments and moderation settings on their pages, no account-wide settings. Moderator: full access to comments on their pages, no moderation or account settings.
Yes, on Growth and up. For managers and moderators, Page access is either all pages in the account or specific pages you tick. Administrators always see every page, and below Growth every teammate does.
By email, with a role and a page scope. They get an invitation link that opens a page to set their name and password. Until they accept, the invitation shows as pending and can be revoked.
The plan decides, and the count includes you: 1 on Mini and Lite, 2 on Starter, 5 on Growth, 15 on Pro, and no limit on Elite. Someone beyond the plan keeps their account with a paused seat until a seat is free.
Replies are attributed: a comment answered by a teammate shows Replied with their name in the tooltip, and Insights counts replies per teammate with the average response time. Tasks show who launched a sweep.
No. Billing, the plan, invoices and account deletion belong to the owner. Administrators manage pages and settings; nobody but the owner can change or end the subscription.