An AI chatbot that answers your DMs from what you know
Free for 7 days, no credit card required
Give it your website, a PDF and your common questions. It answers Instagram and Messenger DMs in the customer’s language, checks every fact against your sources before it sends, and hands refunds, complaints and anything it does not know to a person.
- Meta's official API, no password, nothing installed
- Unlimited contacts on every plan
- AI replies in your customer's language
- From $29 a month
The same agent can answer the questions under your posts and ads: see AI agents for comments.
Ready in minutes, careful every time
Four moments, from your website to a customer’s answer.
- 01
Give it what you know
Paste your website’s pricing or FAQ page, drop in a PDF, add the questions people ask most. It reads them and keeps the text.
You see exactly what was kept
- 02
It answers in their language
A question in Spanish gets its answer in Spanish, from knowledge written in English, day and night.
Shorter than an email, never public
- 03
Checked before it is sent
A second model lists every business fact in the reply and checks each against your sources. One it cannot find, and the reply is not sent.
It never guesses
- 04
What it cannot answer comes to you
Refunds, upset customers and anything not in its knowledge go to a person. Answer once, and it knows it next time.
Teach it in one answer
What it knows, and where it stops
Its sources, how it answers, and when a person takes over.
What it learns from
One knowledge list per agent; the same agent can answer comments under your posts and ads.
- Web pageYour site, one page per link
Paste a link to your pricing, shipping or FAQ page. We read it now and keep its customer facts, prices and links included.
Starter 3 pages, Growth 10, Pro 30, Elite no limit
- PDF or documentFiles, even scans
A PDF, Word, Excel or PowerPoint file, text, CSV or an image: a catalogue, a policy, a price list. We pull out the text.
Growth and up; up to 10 MB a file
- Not the flow builder’s AI
This agent answers customers. To have AI build a whole flow from a sentence, see Build with AI.
- Common questionsQuestions and answers
The questions people ask most, with your exact answer, for the things that must be word for word.
- Build with AISet it up in a chat
Tell the agent builder what you sell and paste your site; it reads it and sets the agent up as you talk.
- Try itTest before it answers anyone
Ask it anything in the live preview and see where each answer would come from.
1 AI credit a try, up to 100 a day
How it answers DMs
Turned on with one recipe, “Let your AI agent answer messages”, or as a step in a flow.
- Support agent on messagesEvery DM it can answer
The agent answers Instagram and Messenger messages that no keyword automation or welcome claimed first.
One automatic answer per message
- In the customer’s language
It always replies in the language the customer wrote in; your knowledge can stay in one language.
- Draft for youDraft or answer
Let it write drafts you send from the inbox, or let it answer on its own.
- Cap per day100, 500 or no cap
A ceiling on answers a day, so a busy day never surprises you.
Each answer or draft uses 5 AI credits
- Only outside your hours
In hours a person answers; the agent covers nights and weekends.
- AI agent answersA step in a flow
Answer what they last wrote once, or keep the conversation going towards a goal, then carry on with the flow. When it sends nothing, the way out says why: Wants a person, Couldn’t answer or Didn’t run. See the AI agent step.
Nothing is sent on those three ways
When it hands over
Where a person is the right answer, it steps aside.
- They ask for a humanOn request
Someone who asks for a person gets one; the chat waits for you in the inbox. In a flow, the hand-off step does the same.
- The agent is not confidentWhen nothing it knows answers it
An unstated fact, a denial included, makes it hand over instead of guessing. Couldn’t answer costs no credits.
- They say one of these wordsYour own words
Refund, complaint, cancel, or any word you add, always goes to a person.
- Left to you on purposeSensitive subjects
Upset customers, refunds and charges, health, legal or safety matters, abuse and personal details get no automatic reply.
- Notify the teamYou hear about it
A push or an email when the agent hands over, or on every answer.
- Questions it could not answerTeach it once
Each question it handed over waits here. Answer it once and it becomes a question it knows.
Every answer says who wrote it
In the live inbox, a message from the agent carries the AI mark and the name of its automation, and the chat shows which automation it started. Take over in one press when you want to.
- Labelled by sender
- “AI barista on DMs” under its answers, your name under yours, the automation’s name under the rest.
- The contact beside it
- What they shared, their tags and fields, and whether automations can answer this chat.
- Pause for 24 hours
- Automations and the agent stay quiet while a person has the chat.
Credits, plans and Meta’s window
What an answer costs and when an agent may reply.
| What | The limit | Set by |
|---|---|---|
| An answer | 5 AI credits; Couldn’t answer and a hand-over cost nothing | CommentWatchDog |
| Reading a page or a file | 1 AI credit each | CommentWatchDog |
| Agents | Starter 1, Growth 3, Pro 10, Elite no limit | CommentWatchDog |
| Knowledge room | Starter 30,000 characters, Growth 120,000, Pro 300,000, Elite no limit | CommentWatchDog |
| Files | Up to 10 MB; a scanned PDF up to 100 pages; Growth and up | CommentWatchDog |
| When it may reply | Within 24 hours of the customer’s last message; never with a message tag |
Sources: Meta’s Messenger Platform and Instagram Messaging API (the 24-hour standard messaging window, message tags). AI credits: every plan includes a monthly pool equal to its comment pool.
It reads your files, on both apps
Not every DM tool has an agent, few read a PDF, and none translates the chat when a person takes over.
CommentWatchDogOr no AI agent at allNo Facebook posts or adsFrom each tool’s own pricing and help pages, October 2026. Logos belong to their owners.
Questions about the AI chatbot
Short answers before you start.
Yes, through Meta’s official API, within 24 hours of the customer’s last message. Turn on “Let your AI agent answer messages” and the agent answers Instagram and Messenger DMs from your knowledge, in the customer’s language, and hands over to a person when it should.
Pages from your website (one link per page), files such as PDFs, Word, Excel or PowerPoint (Growth and up), text you paste, and your most common questions with their answers.
It answers only from your knowledge. A second model checks every business fact in a reply against your sources; if one is not there, the reply is not sent and the question goes to a person.
Yes. It replies in the language the customer wrote in, from knowledge written in one language.
They go to a person on purpose: refunds and charges, upset customers, health, legal or safety matters, abuse and personal details get no automatic reply. You can add your own hand-over words and get notified.
Yes. The AI agent answers step answers what they last wrote, once or as a conversation towards a goal, and carries on with the flow, or the agent can be the catch-all for any DM no automation answered.
Each answer uses 5 AI credits from your plan’s monthly pool; Couldn’t answer costs nothing. AI agents come with Starter (one agent) and up.