Upgrade or downgrade
Your plan matches what you actually use, and changing it takes a minute.
On this page
Before you start
- Only the owner can change the plan.
- Upgrades apply at once, downgrades next period.
- Nothing is deleted; what does not fit is paused.
Open the Account tab.
SettingsAccount
You will see Your plan, and what it includes.
Pick the new one.
Change plan, on the Account tab
You will see Upgrades start now; downgrades wait for the next bill.
Check the meter afterwards.
SettingsAccount, after the change
You will see Processing resumes with the new allowance.
If something is off
- I am not the owner
- Only the owner can change the plan.
- The downgrade did not happen
- Downgrades apply from the next period.
- I need a plan larger than the grid
- Change plan lists the larger plans.
Common questions
Will upgrading resume moderation if it paused at 100 percent?
Yes. An upgrade takes effect immediately, the meter allowance grows, and anything that was paused resumes. The Account tab then shows the allowance of the new plan.
Do I lose my rules, agents or history when I change plan?
Nothing is deleted. On a smaller plan, the newest pages, agents and seats beyond it are paused, features it lacks close, and history older than its window is not shown; an upgrade brings all of it back.
Where do I move to a smaller plan?
Change plan on the Account tab, the same place as an upgrade: pick the smaller plan and confirm. It starts at the next bill, so you keep what you paid for, and Undo on the Account tab calls it off before then.
For agents: plain text of this guide · all guides
For agents
Guide: Upgrade or downgrade
This page: https://commentwatchdog.com/help/account/upgrade-or-downgrade
Topic: Account, plans and credits
Time: about 2 minutes
Who can do it: Owner
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/account
Result when done: Your plan matches what you actually use, and changing it takes a minute.
Context: Changing plan is one page. An upgrade takes effect immediately, which is what you want when processing has paused or an action needs more room. A downgrade applies from the next period, so you keep what you paid for; on the smaller plan, anything beyond it is paused, never deleted.
Before you start
1. Only the owner can change the plan.
2. An upgrade applies at once; a downgrade applies from the next period.
3. Nothing is deleted; on a smaller plan, what does not fit is paused until you upgrade.
Steps
Step 1 of 3: Open the Account tab.
Where: Settings, then Account. Your current plan is at the top with its renewal date.
Link: https://app.commentwatchdog.com/en/settings/account (Open Account)
Screenshot: https://commentwatchdog.com/media/shots/account.en.webp (The Account tab.)
Screenshot: https://commentwatchdog.com/media/shots/account-phone.en.webp (The same on a phone.)
You should see: The plan you are on, and what it includes.
Step 2 of 3: Pick the new one.
Where: Change plan opens the plans, with Monthly and Yearly above them. A bigger plan starts now and charges the difference; a smaller one starts at the next bill, and the Account tab shows it with Undo until then.
Screenshot: https://commentwatchdog.com/media/shots/account.en.webp (Change plan.)
Screenshot: https://commentwatchdog.com/media/shots/account-bottom-phone.en.webp (The same on a phone.)
You should see: An upgrade starts immediately and the allowance grows; a downgrade waits for the next bill.
Step 3 of 3: Check the meter afterwards.
Where: The Account tab. The allowance shows the new plan, and anything that was paused resumes.
Screenshot: https://commentwatchdog.com/media/shots/account.en.webp (The meter afterwards.)
Screenshot: https://commentwatchdog.com/media/shots/account-phone.en.webp (The same on a phone.)
You should see: Processing resumes and the new allowance is in place.
If something is off
Problem: I am not the owner
Fix: Only the owner can change the plan. Ask them, or send them the Account tab.
Problem: The downgrade did not happen
Fix: Downgrades apply from the next period, so you keep the plan you paid for until then.
Problem: I need a plan larger than the grid
Fix: Once you are on a plan, Change plan lists the larger ones.
Common questions
Question: Will upgrading resume moderation if it paused at 100 percent?
Answer: Yes. An upgrade takes effect immediately, the meter allowance grows, and anything that was paused resumes. The Account tab then shows the allowance of the new plan.
Question: Do I lose my rules, agents or history when I change plan?
Answer: Nothing is deleted. On a smaller plan, the newest pages, agents and seats beyond it are paused, features it lacks close, and history older than its window is not shown; an upgrade brings all of it back.
Question: Where do I move to a smaller plan?
Answer: Change plan on the Account tab, the same place as an upgrade: pick the smaller plan and confirm. It starts at the next bill, so you keep what you paid for, and Undo on the Account tab calls it off before then.
Related guides
Plans and what changes between them: https://commentwatchdog.com/help/account/plans-and-what-changes-between-them
Monthly or annual: https://commentwatchdog.com/help/account/monthly-or-annual
More than 25,000 comments a month: https://commentwatchdog.com/help/account/more-than-25-000-comments-a-month
Plain text of this guide: https://commentwatchdog.com/help/account/upgrade-or-downgrade.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt