Refund Policy

1The policy#

Payments made to CommentWatchDog are final and non-refundable, to the maximum extent permitted by applicable law. This applies to monthly and annual subscriptions, to upgrades, and to renewal charges, whether or not the Service was used during the period. We do not offer refunds, credits or partial refunds for unused time, unused comment credits, disappointment with moderation results, changes of mind, forgetting to cancel, or no-longer-needing the Service.

This is not fine print discovered after the fact: this policy is linked from our pricing page, our Terms of Service, and every page footer, before any payment is ever made.

2Try before you pay#

The reason we can keep this policy simple is that you never have to pay to find out what CommentWatchDog does. Every account starts with a 7-day free trial with every feature enabled and no card required. You can connect your real pages, watch live moderation act on real comments, run Post cleanup, and evaluate the results end to end before paying anything.

Because no card is collected for the trial, being charged during the trial is not merely against policy, it is impossible: we hold no payment method to charge. There are no trial auto-conversions and no surprise first charges. A charge can only ever exist because you chose a plan and entered your payment details yourself at checkout.

By the time you subscribe, you have seen the actual product operate on your actual pages. A subscription is a decision made after evaluation, not a bet.

3What you buy, stated up front#

By subscribing you acknowledge that the following characteristics of the Service were disclosed to you before purchase, in the Terms of Service Data deletion, on the pricing page, and in How comment credits work:

• The Service depends on Meta's APIs. Meta may rate-limit, delay or decline actions; the app reports this truthfully when it happens. We cannot override Meta's platform.
• Automated moderation is classification, not a guarantee. AI and rule-based verdicts are probabilistic. Some unwanted comments may be missed and some acceptable ones flagged; you control the rules, review tools and final actions.
• Plans are volumes of comment credits, with the pages, team members and features listed for each. How credits are consumed, what is free, and what a settings-changed re-run costs are documented with examples, and the exact cost of a re-run is shown in the app before you confirm it.
• At 100% of your volume, moderation pauses until you upgrade or the next period starts. We warn you by email at 90%.
• The Service is provided "as is", as described in the Terms, without warranties beyond those the law imposes.

A claim that the Service is "not as described" is measured against these published descriptions, not against expectations formed elsewhere.

4Cancellations#

You can cancel at any time, yourself, without contacting anyone: in the app under Settings and Account, which opens your Stripe customer portal where the cancel button is. Cancellation is self-serve and never gated. There are no retention calls, no waiting periods, no forms to fill, and no permission to obtain; we never restrict, delay or complicate cancelling in any way.

The dashboard is the way to cancel. Emailing support is not the cancellation channel: it works on human time, while the button works instantly and gives you Stripe's own confirmation. If you do email us about cancelling, we will point you to the button, but your cancellation is complete the moment you click it, not the moment anyone reads an email.

Cancellation stops future charges and takes effect at the end of the period you already paid for; until then everything keeps working. Cancelling does not refund the current period, and deleting your account does not refund the current period either.

5Renewals#

Subscriptions renew automatically at the end of each billing period, as stated at checkout and in the Terms. Stripe emails a receipt for every charge. To avoid a renewal charge, cancel before the renewal date; after a renewal has been charged, it is a payment like any other under section 1 and is not refunded because the renewal was unwanted or forgotten. Your renewal date is always visible in the app under Settings and Account.

6Billing errors#

Genuine billing errors are corrected, always. If you were charged twice for the same period, charged after a completed cancellation, or charged an amount different from your plan's published price, contact support@commentwatchdog.com within 30 days of the charge with the Stripe receipt. We investigate against Stripe's records and correct real errors promptly. Correcting our mistake is not a refund of a valid charge, and this section is not a route to one.

7Immediate service and withdrawal#

The Service is a digital service that begins performing immediately when your subscription starts: moderation runs, credits become available, and processing happens continuously from the first minute. By subscribing you expressly request immediate performance. Where a statutory withdrawal or cooling-off right applies to you, you acknowledge that it lapses to the extent the Service has been performed during the withdrawal period, as the law of your jurisdiction provides.

8Chargebacks and disputes#

If you believe something is wrong with a charge, contact us first. Most concerns are resolved in one email, and we respond quickly.

If a payment is disputed with a card issuer instead, we respond to the dispute with our records: the account's acceptance of the Terms and this policy, trial and subscription dates, usage logs showing the Service operating on your pages, cancellation history, and the published documentation above. Filing a chargeback on a valid charge does not create a refund right, and accounts that dispute valid charges may be suspended or terminated for breach of the Terms once the dispute concludes.

9Statutory rights#

Some jurisdictions grant consumers rights that cannot be excluded by contract. Nothing in this policy limits rights that the law does not allow us to limit; where such a right requires a remedy, we provide the minimum the law requires. This policy is otherwise applied exactly as written.

10Contact#

Billing questions: support@commentwatchdog.com. GrowMeOrganic LLC, 30 N Gould St STE R, Sheridan, WY 82801, United States.