Get a push when a lead reaches this step
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Some chats are worth a person right now: a big order, a complaint, a hot lead. Notify the team sends you or your team a push, an email or both the moment someone gets here, and the flow keeps going.
- Meta's official API, no password, nothing installed
- Unlimited contacts on every plan
- AI replies in your customer's language
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Every setting, in the editor’s words
The labels you will see in the app, what each one does, and the rule behind it.
The step
Its settings, in the inspector’s words.
- Your teamWho gets it
Your team tells everyone on the team, so whoever is free picks it up; Just me tells only the person who set it.
- Push and emailHow they hear
Push on phones and the browser is the fastest; Email reaches people who are not in the app all day; Push and email for the chats you can’t afford to miss.
Email goes at most once a minute per flow and audience, so a busy step never floods an inbox.
- Each time someone reaches it
A notification goes every time a person reaches the step, naming who: “Reached @kayla.brooks”. It opens the flow’s runs, one tap from the chat.
- The flow carries on
Nothing pauses: the person still gets their answer right away. To stop the automation and let a person take over, use Hand to a person.
Where it fits
Put it on the branch that matters, not on every chat.
- Catch hot leads
After a condition on an answer (twelve bags, a budget over 500), so someone calls while the buyer is still in the chat.
- Spot problems early
After the menu choice “Order problem”, so a complaint reaches a person before it becomes a review.
- Any start, both platforms
Notify is an action, so it works anywhere in a flow, on Instagram and Messenger, even before the chat opens on a comment.
Notify the team, as you set it
On the Shipping check flow: when the ZIP lookup fails, the team gets a push and an email, and the chat goes on to a person.
- Who gets it
- Your team, or Just me.
- How
- A push, an email, or both.
The numbers behind it
What one Notify step does.
| What | The limit | Set by |
|---|---|---|
| Who | Your team, or just you | CommentWatchDog |
| How | Push, email, or push and email | CommentWatchDog |
| When | Each time someone reaches the step | CommentWatchDog |
| Email pace | At most one a minute per flow and audience | CommentWatchDog |
| A new Notify step | Your team, by push | CommentWatchDog |
All numbers are CommentWatchDog’s own; notifications are sent by CommentWatchDog, not by Meta.
Questions about notifications
What people ask before they wire one in.
Yes. Put a Notify the team step on the branch that matters, after a condition like “bags is at least 10”, and a push, an email or both goes out each time someone reaches it, naming who.
Either, or both. Push reaches phones and the browser fastest; email suits teammates who are not in the app all day. Choose Your team or Just me for who hears it.
No, the flow carries on and the person gets their answer right away. To pause the automation and let a person answer, use the hand-off step.
To the flow’s runs, where the run that reached the step sits on top and Open the conversation takes you into the chat. Replies go from the Live inbox, also on your phone.
No. Pushes go for each person, but email goes at most once a minute per flow and audience, so a rush of comments never fills an inbox.