An automatic welcome message for the first DM
Free for 7 days, no credit card required
The first time someone messages your page, a welcome with the next steps answers them. Once per person, never again.
- Meta's official API, no password, nothing installed
- Unlimited contacts on every plan
- AI replies in your customer's language
- From $29 a month
A welcome that never repeats
One switch on the conversation start.
The first message
A welcome that runs once per person, whatever they wrote.
- Start on their first messageOnce per person, ever
The first time someone writes to your page, whatever they say, the flow runs. Their second message never does.
- Whatever they say
Hi, a question, a photo: the first message counts. A keyword automation that matches it still answers first.
One automatic answer per message: keyword, then the welcome, then a catch-all.
- Ice breakersOn the same start
Add up to four questions above an empty chat; each is its own way out of the start.
Where it runs
One start for both networks.
- Instagram and Messenger
The same start on an Instagram account and on a Facebook Page’s Messenger.
- Change startSwitch it later
The steps stay; steps that only fit the old start show as things to fix.
Every way on, one tap away
Quick replies turn a hello into the right path.
The welcome is usually a message with buttons and quick replies, one per thing people come for. A tap can lead to cards, a question, the AI agent or a person. Add ice breakers to the same start, answer keywords with their own flows, and send people here with a DM link.
The welcome, in the app
One switch, and the ice breakers below it.
- Start on their first message
- Once per person, the first time they write.
Who gets the welcome
Once per person, and never over a keyword answer.
| What | The limit | Set by |
|---|---|---|
| Who gets it | Everyone writing to you for the first time | CommentWatchDog |
| How often | Once per person, ever | CommentWatchDog |
| The reply window | 24 hours from their message | |
| One answer per message | A matching keyword automation answers first | CommentWatchDog |
Meta’s rules: the Messenger Platform and Instagram Messaging documentation, read 2026-10-05.
Questions people ask
Short answers before you start.
Short, warm and with a next step. For a coffee shop: “Welcome to Northwind! Here for the new roast, our hours or a tasting?” with three buttons; “Hi! We deliver across Portland, free over $40” with See the menu; or “Thanks for writing! A barista answers in minutes, or tap a question below.”
Edit the message after the start on the canvas and save. The change is live at once for everyone who writes to you for the first time from then on.
No. Meta does not tell any app when someone follows you, so no tool can DM new followers automatically. What works instead: a post that asks for a comment (comment to DM), a DM link in your bio, or a thank-you for story mentions.
No. It runs once per person, the first time they ever write to you. Later messages are skipped quietly.
The keyword automation answers it. One automatic answer goes to one message: a keyword first, then the welcome, then a catch-all.
Yes. The same start runs on Messenger for Facebook Pages and on Instagram.