Messages
Messenger and Instagram DMs beside the comments: attachments, voice, GIFs, reactions, translation, the 24-hour window.
Guides
8 guides- Where messages come fromYour page Messenger and your Instagram DMs are in the same place as your comments.3 min
- Reply, attach a photo, send a GIF, record a voice noteYou can answer a customer with whatever the moment needs, without leaving the page.3 min
- React to an Instagram messageYou can acknowledge a message with an emoji instead of writing a reply.2 min
- Translate a message and your draftYou can read a customer in any language and answer in theirs.2 min
- The 24-hour reply windowYou know exactly how long you have to answer, and what to do when the time has passed.3 min
- Archive one or all conversationsYour message list holds the conversations that still need you.2 min
- Allow message access on the connectionMessages appear, because the connection has the permission that reads them.2 min
- Messages on a phoneYou can answer a customer from your phone as fast as from your desk.2 min