Let AI answer one question, then carry on
Free for 7 days, no credit card required
Drop your AI agent into any flow: it answers what the person last wrote, from what it knows and in its voice, once or as a whole conversation. When it can’t, it says nothing and the flow takes another way, often to a person.
- Meta's official API, no password, nothing installed
- Unlimited contacts on every plan
- AI replies in your customer's language
- From $29 a month
An answer, or a clean hand-off
It reads the last message, answers after a second look, or takes another way.
- 01
It reads what they last wrote
The agent answers the message in front of it, from the knowledge you gave it and in its voice.
- 02
A second look at every answer
A second model lists the business facts in the answer and checks each against what the agent knows. One it cannot find, and nothing is sent.
- 03
It answers, then the flow goes on
Set to One answer, it replies once and the flow carries on: a question, a button, a tag, whatever you connect. Set to Keep the conversation going, it keeps answering until a way out fires.
- 04
When it sends nothing, the way says why
They want a person, it didn’t know, or it didn’t run: each has its own way out, and the step you connect there runs.
Two modes, every way out named
The agent, how it answers, what each way means, and what an answer costs.
The step
- Which agentThe agent that answers
Choose one of your AI agents. It answers from what it knows and in its voice.
- How it answersOne answer, or a conversation
One answer: “Replies once, then the flow goes on.” Keep the conversation going: “Keeps answering until its goal is met, they go quiet, or a person is needed.”
- Its four ways outAnswered
“It replied. Carry on with a question, a button or another step.”
- Its four ways outWants a person
“They asked for a person, or the subject needs one (a refund, an upset customer). Nothing is sent.”
- Its four ways outCouldn’t answer
“It didn’t know. Nothing is sent.”
- Its four ways outDidn’t run
“Your AI credits ran out, the agent was paused or removed, or the reply failed. Nothing is sent.”
- A way you leave unconnected
“A way you leave unconnected takes the Couldn’t answer way. If that one is unconnected too, the flow stops there and your team is asked.”
- In their language
The agent answers in the language the person writes in, from knowledge written in yours.
Keep the conversation going
The agent answers each message until a way out fires. The steps after it wait.
- What should it get done?The goal, in your words
It answers what they ask first, then works towards this. Customers never see it.
Up to 300 characters
- Save what they tell itTheir answers, kept
A Contact detail (name, email or phone), a Custom field, or Conversation only, which is never stored on the contact. A later Condition can check it. An email or a phone number is saved only if they typed a valid one.
Up to 6 things
- Required to finishWhat Done waits for
Done fires once everything required is saved. With nothing required, the agent decides when the goal is met.
- Stop afterA ceiling on answers
From 2 to 20 answers. After the last one it leaves by Couldn’t finish, so a conversation never runs on.
6 answers unless you change it
- If they go quiet forThe wait for a reply
From 5 minutes to 23 hours. The wait starts again after each reply; when it runs out, the No reply way runs.
1 hour unless you change it
- Its five ways outDone, and four more
Done, Wants a person, Couldn’t finish (it didn’t know an answer, they wouldn’t give what was needed, or its answers ran out), No reply and Didn’t run.
What it costs and needs
- AI credits
“Each answer uses 5 AI credits. Couldn’t answer uses none.” In a conversation, a turn that sends nothing uses none.
- A second look
Every automatic answer is checked by a second model that lists its business facts. A fact the agent’s knowledge does not state makes it Couldn’t answer instead of a guess.
- Edit what it knowsWhat it knows
Your website, text and FAQs (PDFs and other files from Growth), set up once on the agent and used by every flow that calls it. See the AI chatbot.
- Plan
“AI agents come with a higher plan”: the Starter plan and up.
Answers first, people second
The agent needs an open chat, so it answers messages, taps and replies.
The AI agent step, as you set it
The step selected on the canvas, its panel open with the agent chosen, how it answers and its four ways out.
- Which agent
- Pick the agent that answers.
- How it answers
- One answer, or Keep the conversation going.
- Its four ways out
- Answered, Wants a person, Couldn’t answer and Didn’t run.
What an answer costs
Credits, plan and the window Meta keeps.
| What | The limit | Set by |
|---|---|---|
| Answers per step | One, or a conversation of 2 to 20 (6 unless you change it) | CommentWatchDog |
| An answer | 5 AI credits | CommentWatchDog |
| A turn that sends nothing | No credits | CommentWatchDog |
| Saved in a conversation | Up to 6 things | CommentWatchDog |
| Quiet before No reply | 5 minutes to 23 hours (1 hour unless you change it) | CommentWatchDog |
| Plan | Starter and up | CommentWatchDog |
| When it can answer | Within 24 hours of their last message |
Meta's numbers are from the Messenger Platform and Instagram Messaging references, checked against live sends on Instagram and Messenger on 2026-10-05.
Questions people ask
Short answers before you start.
It answers what the person last wrote with the AI agent you choose, from the knowledge you gave it and in its voice. Set to One answer, it replies once and the flow goes on. Set to Keep the conversation going, it keeps answering until a way out fires.
Nothing is sent and the step goes its Couldn’t answer way, to whatever you connect there, often a hand-off to a person. A refund or a request for a person takes the Wants a person way, and empty AI credits or a paused agent take Didn’t run. A way you leave unconnected takes the Couldn’t answer way.
Yes. Choose Keep the conversation going, say what it should get done, and add what to save, such as their email. It answers each message until the goal is met, a person is needed, they go quiet or its answers run out (6 unless you change it, 20 at most). The steps after it wait.
Every automatic answer gets a second look: another model lists the business facts in it and checks each one against what the agent knows. One fact it cannot find, and the answer becomes Couldn’t answer instead of a guess.
Five AI credits for each answer sent. A turn that sends nothing uses none, so Couldn’t answer, Wants a person and Didn’t run are free.
It is the same agent. The AI chatbot for Instagram and Messenger can answer every DM; this step answers at one point in a flow, once or as a conversation, then the flow carries on. Build with AI is different again: AI that builds the flow for you.
Yes. It answers in the language the person writes in, from knowledge written in yours.
The Starter plan and up. The flow builder itself comes with DM automations on the same plans.