Legal
Delete your CommentWatchDog data
On this page
The short version
- Four routes, each complete on its own. Whichever you choose, deletion is permanent and finishes within 30 days at the latest, usually within minutes.
- You never need our permission: delete everything in the app, remove a single page, remove the app on Facebook, or write to us.
- Only the invoices and payment records the law requires us to keep remain, with our payment processor. Nothing about your pages, comments or messages.
- Encrypted database backups age out within 30 days.
This summary is for orientation only. The sections below are the policy.
1In the app#
Settings, then Account, then Delete account. This permanently removes your workspace, connected pages, access tokens, rules, insights and every comment and message we hold, together with your contacts, your automations and their history, the copies we kept of media sent in messages, and the files you uploaded; a file uploaded in the last seven days is deleted within eight days. Your subscription is cancelled at the same time and nothing further is charged. You receive one final confirmation email.
2A single page#
Settings, then Pages, then Remove next to the page. Its token, its comments and messages, its contacts and its automations with their history are deleted; the rest of your workspace stays. To disconnect Facebook entirely while keeping your account: Settings, then Pages, then Disconnect Facebook. Disconnecting ends our access but keeps what your pages hold, contacts included, for when you reconnect; to delete it, remove the pages or delete your account.
3From Facebook#
Remove CommentWatchDog under Facebook Settings, then Business Integrations. If you also choose Delete data there, Facebook sends us a signed deletion request and we delete everything tied to your Facebook account automatically. Facebook shows you a confirmation code and a status link for that request.
4By email#
Write to support@commentwatchdog.com from the email address on your account. We complete the deletion within 30 days and confirm by reply.
5What remains afterwards#
Invoices and payment records that the law requires us to keep, held by our payment processor for the statutory period. Nothing about your pages, comments or messages. Encrypted database backups age out within 30 days.
6If you wrote to a business that uses CommentWatchDog#
If you commented on or sent a message to a business that uses CommentWatchDog, that business decides what happens to your comment, your messages and anything you gave it, such as an email address; we hold them on its behalf. Ask the business you wrote to. If you write to support@commentwatchdog.com instead, we pass your request to that business. To stop a page's automated messages, write "stop" to it.