# CommentWatchDog help centre > Step-by-step guides for CommentWatchDog, the tool that hides and deletes spam and damaging comments on Facebook and Instagram ads and posts and answers the real questions. Each guide names the page, the exact control and where it sits on the screen, and links straight to it in the app. Plain-text twins end in .md. ## Getting started - [Connect Facebook and add your pages](https://commentwatchdog.com/help/getting-started/connect-facebook-and-add-your-pages.md): At the end, your Facebook Pages and Instagram accounts are connected, each one shows Receiving comments, and new comments land in your inbox within seconds. - [Turn on your first moderation rules](https://commentwatchdog.com/help/getting-started/turn-on-your-first-moderation-rules.md): Your page hides spam, insults and competitor links by itself, and every catch says which rule caught it. - [Your first look at the inbox](https://commentwatchdog.com/help/getting-started/your-first-look-at-the-inbox.md): You can find any comment, tell at a glance what happened to it, and reply, hide or delete it. - [Install CommentWatchDog on your phone](https://commentwatchdog.com/help/getting-started/install-commentwatchdog-on-your-phone.md): The app sits on your home screen and tells you when a comment needs a reply, even when it is closed. - [Invite your first teammate](https://commentwatchdog.com/help/getting-started/invite-your-first-teammate.md): Someone else moderates with you, on the pages you choose, with only the powers their role allows. - [What the free trial includes](https://commentwatchdog.com/help/getting-started/what-the-free-trial-includes.md): You know what the seven days give you, how comments are counted, and what happens on the eighth day. - [Set up the daily digest](https://commentwatchdog.com/help/getting-started/set-up-the-daily-digest.md): One email each morning, at the hour you choose, listing the comments that are waiting for you. ## Inbox and comments - [Inbox, Archive and Bin: what goes where](https://commentwatchdog.com/help/inbox/inbox-archive-and-bin-what-goes-where.md): You know which of the three tabs a comment is in, and why it went there. - [Find any comment: filters, search and sorting](https://commentwatchdog.com/help/inbox/find-any-comment-filters-search-and-sorting.md): You can narrow thousands of comments down to the handful you need, and get back to them later. - [What the chips on a comment mean](https://commentwatchdog.com/help/inbox/what-the-chips-on-a-comment-mean.md): You can read a row at a glance: what happened to the comment, what did it, and what is expected of you. - [Every action on a comment](https://commentwatchdog.com/help/inbox/every-action-on-a-comment.md): You know what each icon under a comment does before you press it. - [Reply in public or by private message](https://commentwatchdog.com/help/inbox/reply-in-public-or-by-private-message.md): Your answer goes out the right way: under the post for everyone, or straight to the person. - [Write replies faster: AI drafts and saved replies](https://commentwatchdog.com/help/inbox/write-replies-faster-ai-drafts-and-saved-replies.md): The answers you write again and again are one keystroke away, and the rest start from a draft. - [Translate a comment and your reply](https://commentwatchdog.com/help/inbox/translate-a-comment-and-your-reply.md): You can read every comment in your language, and answer in theirs. - [Hide, unhide and undo](https://commentwatchdog.com/help/inbox/hide-unhide-and-undo.md): A comment stops being visible to your audience in one click, and comes back in one click. - [Delete a comment, and what the Bin keeps](https://commentwatchdog.com/help/inbox/delete-a-comment-and-what-the-bin-keeps.md): A comment is gone from the platform for good, and you keep the record of what it said. - [Archive and unarchive](https://commentwatchdog.com/help/inbox/archive-and-unarchive.md): Your inbox holds only what still needs you, and nothing is ever lost. - [Mute or block an author](https://commentwatchdog.com/help/inbox/mute-or-block-an-author.md): A person who keeps causing trouble stops reaching your audience, quietly or completely. - [Act on many comments at once](https://commentwatchdog.com/help/inbox/act-on-many-comments-at-once.md): Hundreds of comments are hidden, deleted or archived in one move, safely, in the background. - [The inbox on a phone](https://commentwatchdog.com/help/inbox/the-inbox-on-a-phone.md): You can clear the inbox from your phone with your thumb, as fast as at your desk. - [Why a reply was queued, and how to cancel it](https://commentwatchdog.com/help/inbox/why-a-reply-was-queued-and-how-to-cancel-it.md): You know what a queued chip means, that nothing is lost, and how to stop it if you change your mind. ## Moderation rules - [The twelve rules, one by one](https://commentwatchdog.com/help/moderation-rules/the-twelve-rules-one-by-one.md): You know what each rule catches and which ones need words from you. - [Hide or delete, per rule](https://commentwatchdog.com/help/moderation-rules/hide-or-delete-per-rule.md): Each rule does exactly what you want with a match: hide it, or remove it for good. - [Ads only, posts only, or both](https://commentwatchdog.com/help/moderation-rules/ads-only-posts-only-or-both.md): Your rules run exactly where you want them: under your ads, under your posts, or both. - [The whitelist and what to allow](https://commentwatchdog.com/help/moderation-rules/the-whitelist-and-what-to-allow.md): Your own links, hashtags and words are never caught by your own rules. - [Custom topics in plain words](https://commentwatchdog.com/help/moderation-rules/custom-topics-in-plain-words.md): You can describe anything you want moderated in your own language, and it is caught. - [Guide the Negativity rule](https://commentwatchdog.com/help/moderation-rules/guide-the-negativity-rule.md): Negativity is judged in the context of your business, not in the abstract. - [Catch impersonators](https://commentwatchdog.com/help/moderation-rules/catch-impersonators.md): Fake accounts posing as your business stop reaching the people in your comments. - [Hide all comments until you review them](https://commentwatchdog.com/help/moderation-rules/hide-all-comments-until-you-review-them.md): Nothing is public under your posts until you have read it. - [Test a comment in the Playground](https://commentwatchdog.com/help/moderation-rules/test-a-comment-in-the-playground.md): You know what your rules will do to a comment before a real one arrives. - [Copy your rules to other pages](https://commentwatchdog.com/help/moderation-rules/copy-your-rules-to-other-pages.md): Every page you run is protected the same way, without setting each one up by hand. - [When the AI is unavailable](https://commentwatchdog.com/help/moderation-rules/when-the-ai-is-unavailable.md): You know what still runs, what waits, and that nothing is lost. - [Which rule caught a comment](https://commentwatchdog.com/help/moderation-rules/which-rule-caught-a-comment.md): Every hidden or deleted comment can be traced to the rule that decided it. ## Post cleanup and tasks - [Load a post, ad or reel by its link](https://commentwatchdog.com/help/post-cleanup/load-a-post-ad-or-reel-by-its-link.md): Every comment on any one post is in front of you, however old the post is. - [Get the URL of a post, ad or reel](https://commentwatchdog.com/help/post-cleanup/get-the-url-of-a-post-ad-or-reel.md): You can find the right link for any Facebook post, Instagram post, reel or running ad. - [Add a page in one click from a cleanup](https://commentwatchdog.com/help/post-cleanup/add-a-page-in-one-click-from-a-cleanup.md): A post on a page you have not added yet still gets cleaned, and the page starts being watched. - [Check comments against your rules](https://commentwatchdog.com/help/post-cleanup/check-comments-against-your-rules.md): Every old comment on a post is judged by the same rules that protect you from now on. - [Filter what the check found](https://commentwatchdog.com/help/post-cleanup/filter-what-the-check-found.md): You go straight to the comments worth acting on, and leave the rest alone. - [Delete or hide comments in bulk](https://commentwatchdog.com/help/post-cleanup/delete-or-hide-comments-in-bulk.md): Years of spam leave a post in one move, at a pace Meta accepts. - [Follow a task: pause, resume, stop and retry](https://commentwatchdog.com/help/post-cleanup/follow-a-task-pause-resume-stop-and-retry.md): You can see exactly what a background job did, comment by comment, and finish what it could not. - [The posts library](https://commentwatchdog.com/help/post-cleanup/the-posts-library.md): You can see which of your posts need cleaning without hunting for links. - [Re-run a check, and the check history](https://commentwatchdog.com/help/post-cleanup/re-run-a-check-and-the-check-history.md): You can judge a post again after changing your rules, and compare it with what you saw before. - [What a cleanup costs, and the credit paywall](https://commentwatchdog.com/help/post-cleanup/what-a-cleanup-costs-and-the-credit-paywall.md): You know what a cleanup will spend before you start, and what to do when a post is too big. ## AI agents - [Create an agent](https://commentwatchdog.com/help/ai-agents/create-an-agent.md): One page has an agent that can read its comments and answer the real questions. - [Write the persona](https://commentwatchdog.com/help/ai-agents/write-the-persona.md): The agent sounds like your business rather than like a machine. - [Give the agent knowledge](https://commentwatchdog.com/help/ai-agents/give-the-agent-knowledge.md): The agent answers real questions about your prices, policies and products, and says so when it cannot. - [Add FAQ pairs](https://commentwatchdog.com/help/ai-agents/add-faq-pairs.md): The questions you answer daily get the exact answer you approved, every time. - [Draft mode or auto mode](https://commentwatchdog.com/help/ai-agents/draft-mode-or-auto-mode.md): You decide exactly how much the agent may do without you. - [Who gets a reply, and who never does](https://commentwatchdog.com/help/ai-agents/who-gets-a-reply-and-who-never-does.md): The agent answers the people you want answered and stays out of everything else. - [Tone, delay, mention and archive](https://commentwatchdog.com/help/ai-agents/tone-delay-mention-and-archive.md): Replies land the way a person would send them: not instantly, not identically, and out of your inbox afterwards. - [One agent per page](https://commentwatchdog.com/help/ai-agents/one-agent-per-page.md): Every page has exactly one voice, and you know which agent speaks for it. - [Generate a reply in the composer](https://commentwatchdog.com/help/ai-agents/generate-a-reply-in-the-composer.md): Any comment gets a draft in your voice the moment you want one, without the agent sending anything. - [Agents and keyword automations: which one for what](https://commentwatchdog.com/help/ai-agents/agents-and-keyword-automations-which-one-for-what.md): You use the right tool for each job and they do not fight each other. - [How the agent decides Needs reply](https://commentwatchdog.com/help/ai-agents/how-the-agent-decides-needs-reply.md): You control what counts as a question worth answering on your page. ## Keyword automations - [Create an automation](https://commentwatchdog.com/help/keyword-automations/create-an-automation.md): A phrase you answer every day is answered without you, in your own words. - [Triggers: contains, exactly, emoji only, mention only](https://commentwatchdog.com/help/keyword-automations/triggers-contains-exactly-emoji-only-mention-only.md): The automation fires on precisely the comments you meant. - [Reply variations and AI rewrite](https://commentwatchdog.com/help/keyword-automations/reply-variations-and-ai-rewrite.md): A hundred people get the same answer without it looking like the same answer. - [Reply as a private message](https://commentwatchdog.com/help/keyword-automations/reply-as-a-private-message.md): Sensitive answers go to the person instead of under the post. - [Delay: none, random or fixed](https://commentwatchdog.com/help/keyword-automations/delay-none-random-or-fixed.md): Automated replies arrive like a person answering, not like a machine reacting. - [Archive after replying](https://commentwatchdog.com/help/keyword-automations/archive-after-replying.md): Handled comments leave your inbox by themselves. - [Start from a recipe](https://commentwatchdog.com/help/keyword-automations/start-from-a-recipe.md): A useful automation exists in one click, and you only change what you disagree with. - [Automations and rules: which runs first](https://commentwatchdog.com/help/keyword-automations/automations-and-rules-which-runs-first.md): You know why a comment was hidden instead of answered, or answered instead of hidden. ## Messages - [Where messages come from](https://commentwatchdog.com/help/messages/where-messages-come-from.md): Your page Messenger and your Instagram DMs are in the same place as your comments. - [Reply, attach a photo, send a GIF, record a voice note](https://commentwatchdog.com/help/messages/reply-attach-a-photo-send-a-gif-record-a-voice-note.md): You can answer a customer with whatever the moment needs, without leaving the page. - [React to an Instagram message](https://commentwatchdog.com/help/messages/react-to-an-instagram-message.md): You can acknowledge a message with an emoji instead of writing a reply. - [Translate a message and your draft](https://commentwatchdog.com/help/messages/translate-a-message-and-your-draft.md): You can read a customer in any language and answer in theirs. - [The 24-hour reply window](https://commentwatchdog.com/help/messages/the-24-hour-reply-window.md): You know exactly how long you have to answer, and what to do when the time has passed. - [Archive one or all conversations](https://commentwatchdog.com/help/messages/archive-one-or-all-conversations.md): Your message list holds the conversations that still need you. - [Allow message access on the connection](https://commentwatchdog.com/help/messages/allow-message-access-on-the-connection.md): Messages appear, because the connection has the permission that reads them. - [Messages on a phone](https://commentwatchdog.com/help/messages/messages-on-a-phone.md): You can answer a customer from your phone as fast as from your desk. ## Insights and exports - [Choose a date range](https://commentwatchdog.com/help/insights/choose-a-date-range.md): Every number on the page answers for the period you picked. - [The four counts, and the live and cleanup split](https://commentwatchdog.com/help/insights/the-four-counts-and-the-live-and-cleanup-split.md): You can say exactly how many comments arrived, how many were handled and how. - [The daily chart](https://commentwatchdog.com/help/insights/the-daily-chart.md): You can see the day a campaign started, or the day the spam did. - [Cleanup sweeps and Open task](https://commentwatchdog.com/help/insights/cleanup-sweeps-and-open-task.md): Every sweep you ran is listed with what it did, and one click opens its task. - [Replies by user, automation and agent](https://commentwatchdog.com/help/insights/replies-by-user-automation-and-agent.md): You can see who answered your customers, and how quickly. - [Export to CSV or by email](https://commentwatchdog.com/help/insights/export-to-csv-or-by-email.md): The numbers leave the app in a form a spreadsheet can read. - [Insights for a brand](https://commentwatchdog.com/help/insights/insights-for-a-brand.md): A brand with a Facebook Page and an Instagram account reads as one business. ## Pages and connections - [Add a page or an Instagram account](https://commentwatchdog.com/help/pages/add-a-page-or-an-instagram-account.md): Another page is watched, and its comments start arriving. - [Pause a page](https://commentwatchdog.com/help/pages/pause-a-page.md): A page stops being watched without losing anything you set up. - [Remove a page](https://commentwatchdog.com/help/pages/remove-a-page.md): A page you no longer run leaves your workspace cleanly. - [Page groups: one brand, one inbox](https://commentwatchdog.com/help/pages/page-groups-one-brand-one-inbox.md): A brand with several pages reads as one business everywhere in the app. - [Reconnect Facebook](https://commentwatchdog.com/help/pages/reconnect-facebook.md): A page that lost its connection starts receiving comments again, with nothing else changed. - [Disconnect Facebook](https://commentwatchdog.com/help/pages/disconnect-facebook.md): You can end the connection between CommentWatchDog and your Facebook account deliberately. - [Missing pages in the list](https://commentwatchdog.com/help/pages/missing-pages-in-the-list.md): The page you manage appears in Available to add. - [Instagram accounts and the linked Page](https://commentwatchdog.com/help/pages/instagram-accounts-and-the-linked-page.md): Your Instagram comments arrive, because the account is set up the way Meta requires. - [What each Meta permission is for](https://commentwatchdog.com/help/pages/what-each-meta-permission-is-for.md): You know exactly what you granted, and what would stop working without it. - [A renamed page shows the old name](https://commentwatchdog.com/help/pages/a-renamed-page-shows-the-old-name.md): The name you see here matches the name on Facebook. ## Team and roles - [Roles: owner, administrator, manager, moderator](https://commentwatchdog.com/help/team/roles-owner-administrator-manager-moderator.md): Everyone has exactly the powers their job needs, and nothing more. - [Give a teammate specific pages](https://commentwatchdog.com/help/team/give-a-teammate-specific-pages.md): A freelancer or an agency sees only the pages you hired them for. - [Invite by email](https://commentwatchdog.com/help/team/invite-by-email.md): A teammate joins your workspace with the role and pages you chose. - [Resend or revoke an invitation](https://commentwatchdog.com/help/team/resend-or-revoke-an-invitation.md): An invitation that went astray is replaced, and one sent by mistake is cancelled. - [Remove a teammate](https://commentwatchdog.com/help/team/remove-a-teammate.md): Someone who has left loses access immediately, and their work stays credited. - [Seats, and what a paused seat means](https://commentwatchdog.com/help/team/seats-and-what-a-paused-seat-means.md): You know how many people your plan holds, and what happens to someone beyond it. - [Change the workspace name](https://commentwatchdog.com/help/team/change-the-workspace-name.md): The name your teammates and your invoices show is the one you want. ## Notifications and the phone app - [Email notifications: the five switches](https://commentwatchdog.com/help/notifications/email-notifications-the-five-switches.md): You get the emails you want from CommentWatchDog and none of the others. - [The daily digest and its send time](https://commentwatchdog.com/help/notifications/the-daily-digest-and-its-send-time.md): One email a day, at your hour, listing what is waiting. - [Install on iPhone](https://commentwatchdog.com/help/notifications/install-on-iphone.md): CommentWatchDog is on your Home Screen and can send you notifications. - [Install on Android](https://commentwatchdog.com/help/notifications/install-on-android.md): The app is on your home screen and notifications work. - [Install on a Mac or Windows PC](https://commentwatchdog.com/help/notifications/install-on-a-mac-or-windows-pc.md): CommentWatchDog runs in its own window on your computer and can notify you there. - [Turn on push notifications](https://commentwatchdog.com/help/notifications/turn-on-push-notifications.md): Your device tells you when a comment needs a reply, even with the app closed. - [Choose which pushes you get, per device](https://commentwatchdog.com/help/notifications/choose-which-pushes-you-get-per-device.md): Your phone can be quieter than your laptop, and neither shouts. - [Test a notification](https://commentwatchdog.com/help/notifications/test-a-notification.md): You know your notifications work before you rely on them. - [Notifications do not arrive](https://commentwatchdog.com/help/notifications/notifications-do-not-arrive.md): You can find the one thing that is blocking them, on any platform. - [Remove a device](https://commentwatchdog.com/help/notifications/remove-a-device.md): A phone or a computer you no longer use stops receiving your notifications. ## Account, plans and credits - [The free trial](https://commentwatchdog.com/help/account/the-free-trial.md): You know what the seven days give you and what happens at the end. - [Plans and what changes between them](https://commentwatchdog.com/help/account/plans-and-what-changes-between-them.md): You can pick the right plan by volume, room and features, without guessing what you lose. - [What a credit is and how it is spent](https://commentwatchdog.com/help/account/what-a-credit-is-and-how-it-is-spent.md): You can predict your usage, because you know exactly what counts. - [Check your usage](https://commentwatchdog.com/help/account/check-your-usage.md): You know how much of the month is used and where it went. - [Upgrade or downgrade](https://commentwatchdog.com/help/account/upgrade-or-downgrade.md): Your plan matches what you actually use, and changing it takes a minute. - [Monthly or annual](https://commentwatchdog.com/help/account/monthly-or-annual.md): You pay the way that suits you, and you know what switching changes. - [Invoices and receipts](https://commentwatchdog.com/help/account/invoices-and-receipts.md): Your accountant gets what they need without asking us. - [A payment failed: what pauses and how to fix it](https://commentwatchdog.com/help/account/a-payment-failed-what-pauses-and-how-to-fix-it.md): You know exactly what stops, and paying once brings everything back. - [Cancel at the end of the period](https://commentwatchdog.com/help/account/cancel-at-the-end-of-the-period.md): You stop paying without losing what you have set up. - [Resume a plan](https://commentwatchdog.com/help/account/resume-a-plan.md): Everything you set up starts working again in one click. - [Delete your account](https://commentwatchdog.com/help/account/delete-your-account.md): Everything is removed, and you know that before you confirm. - [Payment methods](https://commentwatchdog.com/help/account/payment-methods.md): The card on file is the one you want charged. - [What a plan gate is and how to unlock a feature](https://commentwatchdog.com/help/account/what-a-plan-gate-is-and-how-to-unlock-a-feature.md): You know why an action stopped, what the plan that allows it gives, and that nothing was lost. - [More than 25,000 comments a month](https://commentwatchdog.com/help/account/more-than-25-000-comments-a-month.md): A page with very heavy traffic has a plan that fits it. ## Languages and preferences - [Change the interface language](https://commentwatchdog.com/help/languages/change-the-interface-language.md): The app speaks your language, and your teammates keep theirs. - [The translation language and auto translate](https://commentwatchdog.com/help/languages/the-translation-language-and-auto-translate.md): Foreign comments arrive in a language you read. - [Your timezone](https://commentwatchdog.com/help/languages/your-timezone.md): Every time you read in the app is your own local time. - [Your profile and password](https://commentwatchdog.com/help/languages/your-profile-and-password.md): Your name is right on every reply, and your account is yours alone. ## How Facebook and Instagram behave - [What hidden means on Facebook](https://commentwatchdog.com/help/platforms/what-hidden-means-on-facebook.md): You can explain to anyone exactly who still sees a hidden comment. - [What hidden means on Instagram](https://commentwatchdog.com/help/platforms/what-hidden-means-on-instagram.md): You know how Instagram treats a hidden comment, and how it differs from Facebook. - [Private replies: one message, 7 days, then 24 hours](https://commentwatchdog.com/help/platforms/private-replies-one-message-7-days-then-24-hours.md): You know exactly when you may message a commenter, and how often. - [Comments on ads: what Meta allows](https://commentwatchdog.com/help/platforms/comments-on-ads-what-meta-allows.md): You know what can and cannot be done about comments under your ads. - [No like on Instagram comments](https://commentwatchdog.com/help/platforms/no-like-on-instagram-comments.md): You know why the like icon is missing on an Instagram comment. - [No blocking on Instagram through the API](https://commentwatchdog.com/help/platforms/no-blocking-on-instagram-through-the-api.md): You know how to stop a difficult person on Instagram when blocking is not offered here. - [Reactions cannot be hidden](https://commentwatchdog.com/help/platforms/reactions-cannot-be-hidden.md): You know why an angry reaction cannot be moderated, and what you can do instead. - [Groups and personal profiles are not supported](https://commentwatchdog.com/help/platforms/groups-and-personal-profiles-are-not-supported.md): You know which surfaces can be moderated and which cannot. - [Which comments cannot be deleted](https://commentwatchdog.com/help/platforms/which-comments-cannot-be-deleted.md): You know why Meta refuses some deletions, and what to do instead. - [Collab posts and reels](https://commentwatchdog.com/help/platforms/collab-posts-and-reels.md): You know which comments on a shared post are yours to moderate. ## Troubleshooting - [A page shows Disconnected](https://commentwatchdog.com/help/troubleshooting/a-page-shows-disconnected.md): Comments start arriving again, with nothing else changed. - [We lost access to your page](https://commentwatchdog.com/help/troubleshooting/we-lost-access-to-your-page.md): You know what that message means and which account has to fix it. - [Missing pages when adding](https://commentwatchdog.com/help/troubleshooting/missing-pages-when-adding.md): The page you manage appears in the list. - [The inbox is empty after connecting](https://commentwatchdog.com/help/troubleshooting/the-inbox-is-empty-after-connecting.md): You know whether something is wrong or whether nothing has happened yet. - [Meta rate limit and action block](https://commentwatchdog.com/help/troubleshooting/meta-rate-limit-and-action-block.md): You know why work slowed down and that it finishes by itself. - [A reply was refused](https://commentwatchdog.com/help/troubleshooting/a-reply-was-refused.md): You know why Facebook would not take your reply, and what to do with the words. - [AI checks unavailable](https://commentwatchdog.com/help/troubleshooting/ai-checks-unavailable.md): You know which rules paused and that they catch up by themselves. - [A task finished with failures](https://commentwatchdog.com/help/troubleshooting/a-task-finished-with-failures.md): You can see exactly which comments failed and why, and retry only those. - [Comments in the Bin you did not delete](https://commentwatchdog.com/help/troubleshooting/comments-in-the-bin-you-did-not-delete.md): You can see what removed a comment and change the rule that did it. - [Cannot sign in](https://commentwatchdog.com/help/troubleshooting/cannot-sign-in.md): You get back into your workspace. - [Not enough permission for this action](https://commentwatchdog.com/help/troubleshooting/not-enough-permission-for-this-action.md): You know whether the limit is your role here or your role on Facebook. ## Security, privacy and data - [Permissions requested and why](https://commentwatchdog.com/help/security/permissions-requested-and-why.md): You can answer your own security question about what this app can do. - [What is stored and for how long](https://commentwatchdog.com/help/security/what-is-stored-and-for-how-long.md): You know what data sits in your workspace and why. - [Delete your data](https://commentwatchdog.com/help/security/delete-your-data.md): You can remove everything, and know what that does and does not touch. - [The Meta app review](https://commentwatchdog.com/help/security/the-meta-app-review.md): You know why the app can read and moderate your comments at all. - [Report a problem](https://commentwatchdog.com/help/security/report-a-problem.md): A problem reaches a person who can fix it, with what they need to fix it.