The Live inbox: every DM, and who answered it
Free for 7 days, no credit card required
Your automations, your AI agent and your team all answer the same DMs. Without one place to see who said what, a customer gets the code twice or a question nobody picks up. The Live inbox puts every chat, every sender and every hand-off on one screen.
- Meta's official API, no password, nothing installed
- Unlimited contacts on every plan
- AI replies in your customer's language
- From $29 a month
Every page, every sender, one inbox
CommentWatchDog’s inbox holds the Instagram DMs and Messenger chats of every connected page in one list. Each message says who sent it: a teammate, the automation or the AI agent. The contact panel shows their profile, what they gave you and every run; pause the automation in one chat, assign it, translate both ways.
- 01
Every page, one list
Instagram DMs and Messenger chats from every page you connect, newest first, each row marked with the page it came to.
Filter to one platform or one page
- 02
Who sent each message
Every reply says who sent it: the automation, the AI agent, a teammate, or the page from Meta’s own apps.
The list says Automation: or AI agent: too
- 03
Take over in one press
Pause for 24 hours and the automations and the AI agent stay quiet in that chat while a person answers.
Resume any time, or let it lapse
- 04
Reply in their language
Translate their message in one click, write in yours, and send it in theirs.
1 AI credit each, a cached one is free
Every tool, in the app’s words
For customer service it works like a helpdesk for Instagram and Messenger: one owner per chat, a hand-off from the automation to a person, every message credited, and Meta’s 24-hour clock on each chat. These are the labels you will see in the inbox, what each one does, and the rule behind it.
One inbox for every page
Every Instagram account and Facebook Page you connect, in one list.
- All pagesEvery page, merged
The Instagram DMs and Messenger chats of every connected page sit in one list, newest first, each row marked with the page and the platform it came to.
Instagram and Messenger only; no WhatsApp, TikTok or email here.
- Show messages fromOne page or one platform
Narrow the list to All Instagram, All Facebook or a single page, and back to All pages in one press. A brand group opens as its own merged inbox.
Brand groups are on Growth and up.
- Reply as Northwind Coffee…Reply as the right page
The composer answers as the page the chat came to, so a Messenger chat is answered by the Facebook Page and an Instagram DM by the account.
- Mark as closedOpen and closed chats
Close a chat once it is handled and it leaves Open; it reopens by itself the moment they write again. Search names and messages, or sort newest or oldest first.
Nothing is deleted.
Who answered, and taking over
The automations and the AI agent work in the same chats your team does.
- AutomationEvery message credited
Each reply says who sent it: the automation by its name, the AI agent with its own mark, the teammate’s name, or Sent from Instagram when someone replied in Meta’s own app. The comment that started a run shows in the chat as an event, and the message that started one is marked Started.
- Pause for 24 hoursTake over a chat
Pause the automations in one chat and they, and the AI agent, stay quiet there while a person answers; Resume automations hands it back. A human handoff step in a flow does the same from inside the flow.
Meta asks every messaging app to offer a way to reach a person.
- They asked to stopPeople who wrote stop
Someone who writes stop, unsubscribe or no more messages is skipped by every automation; you can still reply yourself.
- Draft by Northwind baristaAI drafts for your team
The AI agent can leave a draft in the chat for a person to send, edit or discard. See AI drafts for your team.
An AI answer uses 5 AI credits.
The contact beside the chat
A panel beside the thread on a wide screen, a drawer on a smaller one.
- Follows youTheir Instagram profile
On Instagram the panel reads their profile live: whether they follow you, their followers, the verified badge and their picture, with View on Instagram.
Messenger shares only their name.
- CollectedWhat they gave you
An email or phone number an automation asked for lands here with the question they answered, beside your custom fields, which you can edit in place. All of it is in the contact list too.
- ActivityEvery run for this person
The automations that ran for them, each linked to its run, and where they came from: a comment on a reel, an ad, a link.
- Your private reply sits in their message requestsWhere your reply landed
When your private reply went to someone who does not follow you, the panel says it sits in their message requests.
Instagram puts a non-follower’s private reply in Requests.
Team tools and their language
The tools a team uses every day, in the same list.
- AssignOne owner per chat
Assign a chat to a teammate; My chats and Unassigned folders keep the queue clear. Labels, notes only your team sees, and reminders that bring a chat back sit beside it.
Seats: 3 on Starter, 5 on Growth, 15 on Pro, unlimited on Elite.
- Schedule messageSend it later
In 1 hour, in 3 hours, Tomorrow 9:00 or a time you pick, in your time zone. It goes only while the reply window is still open, and never twice.
- TranslateRead theirs in one click
Any message they send turns into your language in one click, with the language it came from under it.
Incoming DMs are translated when you click, not on arrival.
- Translate into the customer’s languageWrite in yours, send in theirs
Your reply goes out in their language, detected from their messages and remembered for the chat, or one of 61 you pick.
1 AI credit per translation; a cached one is free. Starter and up.
The real inbox, one press away
The same three panes on a laptop; on a phone the list and the chat take turns and the contact opens as a sheet.
- Every page
- The rail lists each Instagram account and Facebook Page with its count, All pages on top.
- The chat
- Every bubble credited, the comment that started it, the window on the composer.
- The contact
- Their profile, what they gave you, where they came from, the automations on or paused.
Meta’s clock, shown on every chat
Meta lets a page reply for 24 hours after the person’s last message. Each chat shows where it stands, so nobody writes a reply that cannot be sent.
Open The time left, on every chat.
Scheduled Sent only while the window is open.
Closed The composer says why, and who writes next.
The numbers behind it
What Meta allows in a chat, and what each plan includes.
| What | The limit | Set by |
|---|---|---|
| Reply window | 24 hours after their last message, tap or link open | |
| After it closes | Nothing can be sent until they write again | |
| One message | 1,000 characters on Instagram, 2,000 on Messenger | |
| Translation | 1 AI credit; a translation already made is free | CommentWatchDog |
| Languages to reply in | 61 | CommentWatchDog |
| History the inbox shows | 90 days on Starter, 1 year on Growth, 2 years on Pro, all on Elite | CommentWatchDog |
| People on the team | 3 on Starter, 5 on Growth, 15 on Pro, unlimited on Elite | CommentWatchDog |
| Contacts and DMs | Unlimited, on every plan | CommentWatchDog |
Meta’s numbers: the Messenger Platform and Instagram messaging policies on the 24-hour window, and each message limit sent live through the product. CommentWatchDog’s numbers are the plans’ own.
One inbox, without the catches
Instagram and Messenger in one list, translated both ways, with no contact meter. The same inbox is behind every Instagram DM automation and every Messenger chatbot you run, and it goes with you on your phone.
CommentWatchDogNo Facebook posts or adsFrom each tool’s own pricing and help pages, October 2026. Logos belong to their owners.
Questions about the Live inbox
What teams ask before they move their DMs here.
Put every Instagram account and Facebook Page in one inbox, then assign each chat to one teammate, keep My chats and Unassigned folders, add labels (automatic ones fill themselves by tag, follower count or collected email), leave notes only the team sees, set reminders, and close, label or assign many chats at once with bulk select.
Yes. Every message in the chat says who sent it: the automation by its name, the AI agent with its own mark, a teammate, or Sent from Instagram when it was written in Meta’s own app. A comment that started a run shows in the chat as an event, and the list says Automation: or AI agent: when a machine sent the last message.
Yes. Pause for 24 hours stops the automations and the AI agent in that one chat while a person answers, and Resume automations hands it back sooner. Everywhere else they keep working. A flow can do the same with its human handoff step.
Meta lets a page reply for 24 hours after the person’s last message, tap or link open. The chat shows it live, Reply window open with the time left; once it closes the composer explains that they have to write first. A scheduled message only goes while the window is still open.
Yes, both ways. Translate any message they send into your language in one click, then write in yours and send it in theirs, detected from their messages and remembered for the chat, or one of 61 languages you pick. Each translation is 1 AI credit and a cached one is free, on Starter and up.
Yes, for Instagram DMs and Messenger chats. A flow’s human handoff step, or the AI agent when it does not know the answer, passes the chat to a person. You assign it to one teammate, and every message says who answered: the automation, the AI agent or a person. Meta allows a reply for 24 hours after the customer’s last message, and each chat shows the time left. It covers Instagram and Messenger only, not email, WhatsApp or web chat.
Comments live in the comment inbox on the same account, with moderation included in every plan. The Live inbox is for DMs: Instagram DMs and Messenger chats, including the conversations your private replies to comments start.