Give the agent knowledge

For agents

Guide: Give the agent knowledge

This page: https://commentwatchdog.com/help/ai-agents/give-the-agent-knowledge

Topic: AI agents

Time: about 4 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/settings/agents

Result when done: The agent answers real questions about your prices, policies and products, and leaves the ones it cannot answer to you.

Context: Knowledge is one list of sources: web pages, files, text you write, and questions with their answers. The agent answers only from this list and from the post itself. If the answer is in neither, it does not guess: the question waits for you, and one answer from you teaches it for next time. The sources are what it reads each time it writes, so a correction counts from the next answer.

Before you start

1. Only facts belong here. Voice belongs in How it replies.

2. Web pages, text and questions work on every plan with agents. Files (PDF, Word, Excel, PowerPoint, images) open on Growth.

3. Each plan has room: Starter 30,000 characters and 3 pages, Growth 120,000 and 10 pages and files, Pro 300,000 and 30, Elite no cap. Reading a page, file or image uses 1 AI credit.

Steps

Step 1 of 5: Open Knowledge on the agent.

Where: Settings, AI agents, the agent. Knowledge is the card under How ready it is, on the Set up tab. Each source is a row with its kind and its size; the line at the bottom counts the characters used and the pages and files.

Link: https://app.commentwatchdog.com/en/settings/agents (Open AI agents)

Screenshot: https://commentwatchdog.com/media/shots/agent-knowledge.en.webp (Knowledge: questions and answers, text, a web page and a PDF, and the room they use.)

Screenshot: https://commentwatchdog.com/media/shots/agent-knowledge-phone.en.webp (The same on a phone.)

You should see: The sources, and how much of your plan's room they use.

Step 2 of 5: Press Add and choose what you have.

Where: Add, at the top right of the card: Upload files, Add a web page, Write text, Add a question and answer. Or skip the menu: drop a file on the strip under the list, or paste a link anywhere on the card.

Screenshot: https://commentwatchdog.com/media/shots/agent-knowledge-add.en.webp (Add: Upload files, Add a web page, Write text, Add a question and answer.)

Screenshot: https://commentwatchdog.com/media/shots/agent-knowledge-add-phone.en.webp (The same on a phone.)

You should see: A new row. A web page says Reading the page for a few seconds, then shows its size.

Step 3 of 5: Open a source and check what was read.

Where: Press the row. It opens the text the agent reads, which for a web page is its facts without menus, banners and footers. Correct anything wrong or out of date in place; it saves as you type. The three dots on a web page's row have Read again, which replaces your corrections with the page as it is now.

Screenshot: https://commentwatchdog.com/media/shots/agent-knowledge-page.en.webp (A web page as the agent reads it, open for correction.)

Screenshot: https://commentwatchdog.com/media/shots/agent-knowledge-page-phone.en.webp (The same on a phone.)

You should see: Exactly the words the agent will answer from.

Step 4 of 5: See what is still missing.

Where: How ready it is, above Knowledge. Each chip is a topic a business like yours gets asked about. A ticked chip is covered; a dashed one is missing, and pressing it opens Build with AI, which asks you about that topic and saves your answer.

Screenshot: https://commentwatchdog.com/media/shots/agent-detail.en.webp (How ready it is: four topics covered, and how to order still missing.)

Screenshot: https://commentwatchdog.com/media/shots/agent-phone.en.webp (The same on a phone.)

You should see: A percentage and a verdict in words, such as Good enough to go live.

Step 5 of 5: Answer what it could not.

Where: The Unanswered tab on the agent. Every question it could not answer on your pages lands here, the most asked first. Press Answer, write the reply once, and it is saved to Questions and answers. Dismiss removes what is not for the agent.

Screenshot: https://commentwatchdog.com/media/shots/agent-unanswered.en.webp (Unanswered: the questions it could not answer, and Answer.)

Screenshot: https://commentwatchdog.com/media/shots/agent-unanswered-phone.en.webp (The same on a phone.)

You should see: The question leaves the list, and the next person who asks gets your answer.

If something is off

Problem: We could not read this page

Fix: The row says why: the page asks for a sign-in, came back without text, or holds only menus and forms. Add the page with your prices or policies instead, or use Write text and paste the words.

Problem: Upload files has a lock

Fix: Files open on Growth. On Starter, paste the document's text with Write text, or add it as questions and answers.

Problem: The row says shortened to fit your plan

Fix: The page was longer than the room left, so it was shortened, keeping prices. Open it to see what was kept, or remove a source you no longer need.

Problem: It quoted an old price

Fix: Open the source that holds it and correct it, or use Read again on the web page. A question and answer you wrote wins over what a page or a document says.

Common questions

Question: Can the AI agent read my website?

Answer: Yes, one page per link. Add a web page reads the page once, keeps its facts as text without menus, banners and footers, and shows you exactly what was kept so you can correct it. Read again fetches it anew. Each read uses 1 AI credit.

Question: What does the agent do when a customer asks something it has no facts for?

Answer: It does not guess. The question waits for a person, nothing is charged, and it is listed under Unanswered on the agent. Answer it once there and the agent knows it from then on.

Question: Which files can I upload as knowledge, and on which plan?

Answer: PDF, Word, Excel, PowerPoint, text, CSV and images, up to 10 MB each, from Growth and on the trial. Starter agents learn from web pages, text and questions and answers.

Question: How much can one agent know?

Answer: Starter holds 30,000 characters and 3 web pages per agent, Growth 120,000 characters and 10 pages and files, Pro 300,000 and 30, and Elite has no cap. The meter under the list shows what is used.

Question: Does the knowledge apply everywhere the agent answers?

Answer: Yes. Knowledge belongs to the agent, so the same facts answer comments and messages on every page an automation places it on.

Related guides

Add questions and answers: https://commentwatchdog.com/help/ai-agents/add-faq-pairs

Set how it replies: who it is, tone and rules: https://commentwatchdog.com/help/ai-agents/write-the-persona

What the AI agent answers in DMs, and when it hands over: https://commentwatchdog.com/help/keyword-automations/what-the-ai-agent-answers-in-dms-and-when-it-hands-over

Plain text of this guide: https://commentwatchdog.com/help/ai-agents/give-the-agent-knowledge.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt