Where an agent answers: one agent, many places

For agents

Guide: Where an agent answers: one agent, many places

This page: https://commentwatchdog.com/help/ai-agents/one-agent-per-page

Topic: AI agents

Time: about 3 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/settings/agents

Result when done: You know every place an agent answers, and which agent speaks for each page.

Context: An agent is not tied to a page. It is knowledge and a voice, and automations put it to work: on the comments of a page, in its messages, or both, on as many pages as share the same facts. The agent's Where it answers tab lists every place. One comment or message still gets one answer: when two automations could answer, the closer one wins, and a second agent can be asked only when the first does not know.

Before you start

1. A place is one automation: comments or messages, on one page.

2. Pages with the same products, prices and language can share an agent. A different brand, language or price list deserves its own.

3. One agent is the Default: the Generate button in the inbox writes as it when no automation covers the comment.

Steps

Step 1 of 4: Read the list.

Where: Settings, AI agents. Each row is an agent: what it knows, where it answers (Answers on), what it did in the last 7 days, and its state: Answering, Not placed, Automations paused or Paused by plan.

Link: https://app.commentwatchdog.com/en/settings/agents (Open AI agents)

Screenshot: https://commentwatchdog.com/media/shots/agents.en.webp (The agents, where each answers, and its state.)

Screenshot: https://commentwatchdog.com/media/shots/agents-phone.en.webp (The same on a phone.)

You should see: Every agent, with the pages it works on and whether it drafts or replies there.

Step 2 of 4: Open Where it answers on an agent.

Where: Press the agent's row, then the Where it answers tab. Each line is one automation: Comments with the posts it covers, or Messages nothing else answered; the page; and drafts for you or replies by itself. Open goes to that automation.

Screenshot: https://commentwatchdog.com/media/shots/agent-where.en.webp (Where it answers: every automation that places this agent.)

Screenshot: https://commentwatchdog.com/media/shots/agent-where-phone.en.webp (On a phone, Where it answers is the last tab; each place has Open.)

You should see: The places, each with a way into its automation.

Step 3 of 4: Add a place.

Where: Use this agent somewhere, under the list. Choose Comments or Messages at the top of the menu, then the page. A new automation opens with this agent picked, starting on drafts.

Screenshot: https://commentwatchdog.com/media/shots/agent-use.en.webp (Where should it answer: Comments or Messages, then the page.)

Screenshot: https://commentwatchdog.com/media/shots/agent-use-phone.en.webp (The same on a phone.)

You should see: The automation for that page. Once it is live, it is a new line under Where it answers.

Step 4 of 4: Name a second agent for what the first does not know.

Where: In the automation, step 3, Who answers. Under Who is asked, in order, press Add a fallback agent and pick one. The first agent answers what it knows; when it does not, the second gets one try, then the comment waits for you. You pay for one answer.

Screenshot: https://commentwatchdog.com/media/shots/agent-mode.en.webp (Who is asked, in order: the agent, a fallback agent, then you.)

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-path-phone.en.webp (The same on a phone.)

You should see: The order as a line: your agent, the fallback, then You, if nobody knows.

If something is off

Problem: Use this agent is missing on a row

Fix: The agent is paused by your plan. An upgrade brings it back; nothing it knows was deleted.

Problem: I want two voices on one page

Fix: Give each its own automation: one agent on a chosen post, another on every post. The chosen post goes first there, and the editor says which automation answers.

Problem: Generate writes in the wrong agent's voice

Fix: No automation covers that comment, so the Default agent writes. Make another agent the default from the three dots on its row, Make default, or pick one under Writing as in the composer.

Problem: I deleted an agent that automations used

Fix: Those automations ask for a person until you pick another agent in them. The delete dialog says how many use it before you confirm.

Common questions

Question: Can one AI agent cover several Facebook pages or Instagram accounts?

Answer: Yes. An agent belongs to your account, and each automation places it on one page, on comments or in messages. Use this agent somewhere adds a place; the Where it answers tab lists them all.

Question: Can two AI agents work on the same page?

Answer: Yes, through separate automations: one on a chosen post and one on every post, or one on comments and one on messages. One comment still gets one answer; the closer automation answers, and a fallback agent is asked only when the first does not know.

Question: Should pages in different languages or with different prices share one agent?

Answer: Different prices or products: no, give each its own agent, because an agent answers from one set of facts. Language alone is not a reason: the agent always replies in the customer's language.

Question: What is the Default agent?

Answer: The agent the inbox's Generate button writes as when no automation puts another agent on that comment. The list marks it Default, and Make default in a row's menu moves it.

Related guides

Create an agent: https://commentwatchdog.com/help/ai-agents/create-an-agent

Agents and keyword automations: which one for what: https://commentwatchdog.com/help/ai-agents/agents-and-keyword-automations-which-one-for-what

Drafts first, or replies by itself: https://commentwatchdog.com/help/ai-agents/draft-mode-or-auto-mode

Plain text of this guide: https://commentwatchdog.com/help/ai-agents/one-agent-per-page.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt