Add questions and answers
The questions you answer daily get the answer you approved, every time.
On this page
Before you start
- A question and the answer you approve.
- Your answer wins over every other source.
- They work wherever the agent answers.
Open Questions and answers on the agent.
SettingsAI agentsthe agentKnowledgeQuestions and answers
You will see Your saved pairs, and Add a question.
Press Add a question and write it the way customers ask.
Add a questionthe question
You will see The question, and the answer box under it.
Write the answer you would send, then press Add.
The answerAdd
You will see The pair joins the list.
Press Done.
Done
You will see The row shows the new count.
If something is off
- It answered differently from my pair
- Add that question as its own pair.
- How many pairs should I add
- Start with the five you answer most.
- A pair is out of date
- Open the pair, change it, press Done.
- The count is over my plan's room
- Pairs count toward the plan's characters.
Common questions
When should I add a question and answer instead of a web page or a file?
When the answer must be yours. A page or a file gives the agent facts to write from; a question and answer gives it your answer, and when it fits the question it wins over every other source.
Do I have to add every way a customer might phrase a question?
No. The agent recognises a question however it is worded and whatever the language. Write it the way customers ask it, and add a separate pair only for a question that is really different.
Is my answer sent word for word?
The agent gives your answer, in the customer's language and in the tone you set, so the wording can follow the language of the comment while the facts stay yours.
Is there a faster way to add the questions customers really ask?
Yes. The Unanswered tab lists the questions the agent could not answer on your pages; Answer saves your reply as a question and answer. The Real questions tab runs the agent on the last questions your customers left and offers your own past replies to approve.
For agents: plain text of this guide · all guides
For agents
Guide: Add questions and answers
This page: https://commentwatchdog.com/help/ai-agents/add-faq-pairs
Topic: AI agents
Time: about 3 minutes
Who can do it: Owner, Administrator or Manager
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/agents
Result when done: The questions you answer daily get the answer you approved, every time.
Context: Questions and answers is the part of Knowledge you write yourself: a question people ask, and the answer you want given. It is the strongest source the agent has. When one of your answers fits the question, the agent gives that answer, and it wins over anything a web page, a document or your notes say. That is what you want for prices, policies and anything a lawyer would read twice.
Before you start
1. A pair is a question and its answer, both in your words.
2. Your answer wins over every other source, and the agent puts it in the customer's language.
3. Pairs belong to the agent, so they answer on every page and in every place it is used.
Steps
Step 1 of 4: Open Questions and answers on the agent.
Where: Settings, AI agents, the agent. In the Knowledge card, Questions and answers is the first row, with the number of questions and the first two under it. With none yet, press Add, then Add a question and answer.
Link: https://app.commentwatchdog.com/en/settings/agents (Open AI agents)
Screenshot: https://commentwatchdog.com/media/shots/agent-knowledge.en.webp (Questions and answers, the first row of Knowledge.)
Screenshot: https://commentwatchdog.com/media/shots/agent-knowledge-phone.en.webp (The same on a phone.)
You should see: A panel with every pair you have saved, and Add a question under them.
Step 2 of 4: Press Add a question and write it the way customers ask.
Where: Add a question, under the list. In the first box, the question in their words rather than yours: Do you ship abroad, not International shipping policy. The agent recognises it however it is phrased, in any language.
Screenshot: https://commentwatchdog.com/media/shots/agent-faq-new.en.webp (A new pair: the question first.)
Screenshot: https://commentwatchdog.com/media/shots/agent-faq-new-phone.en.webp (The same on a phone.)
You should see: The question in the first box, and the box for the answer under it.
Step 3 of 4: Write the answer you would send, then press Add.
Where: The second box: the answer, complete, with the numbers and the caveats you want said. Add saves the pair to the list and clears the boxes for the next one.
Screenshot: https://commentwatchdog.com/media/shots/agent-faq-new.en.webp (The answer, then Add.)
Screenshot: https://commentwatchdog.com/media/shots/agent-faq-new-phone.en.webp (Add on a phone, under the answer box. It lights up once the answer is written.)
You should see: The pair in the list above. Press one to change it; the bin on its right removes it.
Step 4 of 4: Press Done.
Where: Done, at the bottom of the panel. It closes the panel and saves the pairs to the agent.
Screenshot: https://commentwatchdog.com/media/shots/agent-faq.en.webp (The saved pairs, and Done.)
Screenshot: https://commentwatchdog.com/media/shots/agent-faq-phone.en.webp (The same on a phone.)
You should see: The Questions and answers row shows the new count.
If something is off
Problem: It answered differently from my pair
Fix: The comment asked something next to it. Add that question as its own pair.
Problem: How many pairs should I add
Fix: Start with the five questions you answer most. The Unanswered tab then lists what customers asked that it did not know, most asked first.
Problem: A pair is out of date
Fix: Open Questions and answers, press the pair, change the answer and press Done.
Problem: The count is over my plan's room
Fix: Questions and answers count toward the plan's characters, with every other source. Shorten an answer or remove a source you no longer need.
Common questions
Question: When should I add a question and answer instead of a web page or a file?
Answer: When the answer must be yours. A page or a file gives the agent facts to write from; a question and answer gives it your answer, and when it fits the question it wins over every other source.
Question: Do I have to add every way a customer might phrase a question?
Answer: No. The agent recognises a question however it is worded and whatever the language. Write it the way customers ask it, and add a separate pair only for a question that is really different.
Question: Is my answer sent word for word?
Answer: The agent gives your answer, in the customer's language and in the tone you set, so the wording can follow the language of the comment while the facts stay yours.
Question: Is there a faster way to add the questions customers really ask?
Answer: Yes. The Unanswered tab lists the questions the agent could not answer on your pages; Answer saves your reply as a question and answer. The Real questions tab runs the agent on the last questions your customers left and offers your own past replies to approve.
Related guides
Give the agent knowledge: https://commentwatchdog.com/help/ai-agents/give-the-agent-knowledge
How the agent decides Needs reply: https://commentwatchdog.com/help/ai-agents/how-the-agent-decides-needs-reply
Generate a reply in the composer: https://commentwatchdog.com/help/ai-agents/generate-a-reply-in-the-composer
Plain text of this guide: https://commentwatchdog.com/help/ai-agents/add-faq-pairs.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt