Agents and keyword automations: which one for what

For agents

Guide: Agents and keyword automations: which one for what

This page: https://commentwatchdog.com/help/ai-agents/agents-and-keyword-automations-which-one-for-what

Topic: AI agents

Time: about 3 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/settings/agents

Result when done: You use the right tool for each job and they do not fight each other.

Context: An agent understands and composes. A keyword automation matches and repeats. Use the agent for real questions, and a keyword automation for the phrase you answer identically a hundred times a week. Both live on the page's Automation tab, both can run on the same page, and the reply you wrote yourself always goes first.

Before you start

1. An AI automation reads meaning and has your agent write a new reply each time, for 5 AI credits.

2. A keyword automation matches words and sends one of the replies you wrote, publicly or as a DM, for no AI credits.

3. One comment gets one answer: a comment your keyword automation answered is not answered again by the agent.

Steps

Step 1 of 3: Use an agent for questions.

Where: Anything where the answer depends on what was asked: shipping to a specific country, whether a product suits a use, what a plan includes. In Settings, AI agents, press Use this agent on the agent's row, choose Comments, then the page.

Link: https://app.commentwatchdog.com/en/settings/agents (Open AI agents)

Screenshot: https://commentwatchdog.com/media/shots/agents.en.webp (An agent, and Use this agent on its row.)

Screenshot: https://commentwatchdog.com/media/shots/agents-phone.en.webp (The same on a phone.)

You should see: A different, correct reply for each question, written from your knowledge.

Step 2 of 3: Use a keyword automation for the phrase you know by heart.

Where: On the page, the Automation tab, New automation. A word or phrase triggers one of the replies you wrote, under the comment or as a DM.

Link: https://app.commentwatchdog.com/en/inbox (Open the app)

Screenshot: https://commentwatchdog.com/media/shots/automation-home.en.webp (The Automation tab, with New automation.)

Screenshot: https://commentwatchdog.com/media/shots/automation-home-phone.en.webp (The same on a phone.)

You should see: The same approved wording every time, with variations so it does not look copied.

Step 3 of 3: Let them share a page.

Where: Nothing to set for the common case: when a comment matches your keyword automation, that reply goes out and the agent leaves the comment alone. To keep the agent away from a word even when the keyword automation is paused, open the AI automation, Advanced settings, Skip some comments, With these words.

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-options.en.webp (Skip some comments: With these words.)

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-options-2-phone.en.webp (The same on a phone.)

You should see: One comment gets one reply, from whichever is the right tool.

If something is off

Problem: A comment got two replies

Fix: Two keyword automations matched, or one replied in public and one by DM. The editor shows a clash card where two automations claim the same comment; open it and choose which answers.

Problem: Which one is cheaper

Fix: A keyword automation uses no AI credits. An agent's answer or draft uses 5; a question it could not answer uses none.

Problem: My keyword reply sounds repetitive

Fix: Add variations, and use Write more with AI in the editor to generate them; a batch uses 1 AI credit.

Common questions

Question: Can an AI agent and a keyword automation run on the same page?

Answer: Yes. A reply you wrote goes first: when a comment matches your keyword automation, that reply goes out and the agent leaves the comment alone. The agent answers the questions that are left.

Question: Should a shipping question for a specific country go to an agent or a keyword automation?

Answer: The agent. Anything where the answer depends on what was asked, such as shipping to a country, whether a product suits a use or what a plan includes, is written fresh by the agent from your knowledge.

Question: Does the same split apply in DMs?

Answer: Yes. In messages a keyword automation answers first, then the greeting, and the AI agent answers what nothing else did. One message gets one automatic answer.

Related guides

Reply under comments automatically: https://commentwatchdog.com/help/keyword-automations/reply-under-comments-automatically

What the AI agent answers in DMs, and when it hands over: https://commentwatchdog.com/help/keyword-automations/what-the-ai-agent-answers-in-dms-and-when-it-hands-over

Send a DM when someone comments: https://commentwatchdog.com/help/keyword-automations/send-a-dm-when-someone-comments

Plain text of this guide: https://commentwatchdog.com/help/ai-agents/agents-and-keyword-automations-which-one-for-what.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt