Tone, delay, mention and archive

For agents

Guide: Tone, delay, mention and archive

This page: https://commentwatchdog.com/help/ai-agents/tone-delay-mention-and-archive

Topic: AI agents

Time: about 3 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/settings/agents

Result when done: Replies land the way a person would send them: not instantly, not identically, and out of your inbox afterwards.

Context: Four small settings decide how a reply feels from the outside. Tone is part of the agent, so it is the same everywhere. The other three belong to each automation that lets the agent reply by itself, under Advanced settings: Wait before replying, Mention the commenter, and Archive what it answered.

Before you start

1. A reply that arrives one second after the comment reads as a machine.

2. Mentioning notifies the person, which is useful for questions and intrusive for praise.

3. Wait, mention and archive apply to Reply by itself. On Write a draft for me you send the reply, so they are not shown.

Steps

Step 1 of 4: Pick the tone, on the agent.

Where: Settings, AI agents, the agent, How it replies, Tone: Helpful, Conversational, Professional, Casual or Funny.

Link: https://app.commentwatchdog.com/en/settings/agents (Open AI agents)

Screenshot: https://commentwatchdog.com/media/shots/agent-tone.en.webp (Tone, in How it replies.)

Screenshot: https://commentwatchdog.com/media/shots/agent-tone-phone.en.webp (The same on a phone.)

You should see: The register of every reply changes, wherever the agent answers.

Step 2 of 4: Set a wait, on the automation.

Where: Open the automation from the agent's Where it answers tab, then Advanced settings, Wait before replying. How long: Random, up to 10 min, or Fixed with a number of minutes. Never at night holds replies between 23:00 and 07:00 in your timezone until the morning.

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-options.en.webp (Wait before replying.)

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-options-phone.en.webp (The same on a phone.)

You should see: Replies arrive spread out, which reads as someone working through the comments.

Step 3 of 4: Decide about the mention.

Where: Mention the commenter, in the same list. The reply starts with their name, so they are notified. It suits questions; for praise it can feel like being singled out.

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-options.en.webp (Mention the commenter.)

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-options-2-phone.en.webp (The same on a phone.)

You should see: Replies begin with the person's name.

Step 4 of 4: Archive what it answered.

Where: Archive what it answered. Answered comments leave the inbox, and you still find them under Archive.

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-options.en.webp (Archive what it answered.)

Screenshot: https://commentwatchdog.com/media/shots/agent-mode-options-2-phone.en.webp (The same on a phone.)

You should see: Your inbox holds what still needs a person, and nothing else.

If something is off

Problem: I cannot find the wait, the mention or the archive

Fix: They show only while How it answers is Reply by itself. On Write a draft for me you send each reply yourself.

Problem: Replies feel robotic

Fix: Use the random wait, add a rule or two under How it replies, and turn the mention off for praise.

Problem: A post went viral and it answered hundreds

Fix: Limit replies per day, in the same list, sets a ceiling of 50, 200, 400 or 800. Past it, comments wait in Needs reply.

Problem: A delayed reply never arrived

Fix: Check the row: Meta may have refused it, in which case the words are kept for you.

Common questions

Question: Which tone of voice options does the AI agent have?

Answer: Helpful, Conversational, Professional, Casual or Funny. Tone is set on the agent, under How it replies, and applies wherever it answers.

Question: How long can the AI agent wait before it replies?

Answer: Wait before replying offers Random, up to 10 min, or a Fixed number of minutes, and Never at night holds replies between 23:00 and 07:00 in your timezone until the morning.

Question: Does the commenter get a notification when the agent replies?

Answer: With Mention the commenter on, the reply starts with their name and tags them, so they are notified. With it off, the reply does not tag them.

Question: Where does a comment go after the agent has answered it?

Answer: With Archive what it answered on, it leaves the inbox for the Archive. With it off, it stays in the inbox, marked Replied.

Related guides

Drafts first, or replies by itself: https://commentwatchdog.com/help/ai-agents/draft-mode-or-auto-mode

Set how it replies: who it is, tone and rules: https://commentwatchdog.com/help/ai-agents/write-the-persona

Archive and unarchive: https://commentwatchdog.com/help/inbox/archive-and-unarchive

Plain text of this guide: https://commentwatchdog.com/help/ai-agents/tone-delay-mention-and-archive.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt