Remove a teammate
Someone who has left loses access immediately, and their work stays credited.
On this page
Before you start
- Access ends immediately, everywhere.
- Their replies stay, credited to them.
- An administrator cannot remove an owner.
Open the Users tab.
SettingsUsers
You will see Everyone, with Remove beside them.
Remove them.
Remove, on their row
You will see The row goes; their replies stay credited.
If something is off
- Their replies disappeared from Insights
- Replies stay credited to whoever sent them.
- I removed the wrong person
- Invite them again with the role you want.
- I cannot remove the owner
- Only the owner can end the owner role.
Common questions
Does a removed teammate keep access on their phone?
No. Access ends immediately on every device: their sessions end and they can no longer sign in to this workspace.
Who can remove a teammate?
Owners and administrators, with Remove on each row of the Users tab under Settings.
Does removing a teammate change my bill?
No. Plans are not priced per person, so removing someone changes nothing on the bill; it frees a seat, and a teammate whose seat the plan paused gets it back.
For agents: plain text of this guide · all guides
For agents
Guide: Remove a teammate
This page: https://commentwatchdog.com/help/team/remove-a-teammate
Topic: Team and roles
Time: about 2 minutes
Who can do it: Owner or Administrator
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/users
Result when done: Someone who has left loses access immediately, and their work stays credited.
Context: Removing a person ends their access at once. The replies they sent stay in the history with their name, because a record of who answered a customer is worth keeping.
Before you start
1. Access ends immediately, on every device.
2. Their replies stay in the history, credited to them.
3. An owner cannot be removed by an administrator.
Steps
Step 1 of 2: Open the Users tab.
Where: Settings, then Users. Remove is on each row.
Link: https://app.commentwatchdog.com/en/settings/users (Open Users)
Screenshot: https://commentwatchdog.com/media/shots/users.en.webp (The Users tab.)
Screenshot: https://commentwatchdog.com/media/shots/users-phone.en.webp (The same on a phone.)
You should see: Everyone in the workspace, with Remove beside them.
Step 2 of 2: Remove them.
Where: Remove, on their row. Their sessions end and they can no longer sign in to this workspace.
Screenshot: https://commentwatchdog.com/media/shots/users.en.webp (Remove, on the person.)
Screenshot: https://commentwatchdog.com/media/shots/users-phone.en.webp (The same on a phone.)
You should see: The row disappears; the history keeps their replies with their name.
If something is off
Problem: Their replies disappeared from Insights
Fix: They do not. Replies stay credited to the person who sent them.
Problem: I removed the wrong person
Fix: Invite them again; they set a password and return with the role you give.
Problem: I cannot remove the owner
Fix: Only the owner can leave, by transferring or deleting the account.
Common questions
Question: Does a removed teammate keep access on their phone?
Answer: No. Access ends immediately on every device: their sessions end and they can no longer sign in to this workspace.
Question: Who can remove a teammate?
Answer: Owners and administrators, with Remove on each row of the Users tab under Settings.
Question: Does removing a teammate change my bill?
Answer: No. Plans are not priced per person, so removing someone changes nothing on the bill; it frees a seat, and a teammate whose seat the plan paused gets it back.
Related guides
Invite by email: https://commentwatchdog.com/help/team/invite-by-email
Roles: owner, administrator, manager, moderator: https://commentwatchdog.com/help/team/roles-owner-administrator-manager-moderator
Delete your account: https://commentwatchdog.com/help/account/delete-your-account
Plain text of this guide: https://commentwatchdog.com/help/team/remove-a-teammate.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt