Guide: Remove a teammate
This page: https://commentwatchdog.com/help/team/remove-a-teammate
Topic: Team and roles
Time: about 2 minutes
Who can do it: Owner or Administrator
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/users
Result when done: Someone who has left loses access immediately, and their work stays credited.
Context: Removing a person ends their access at once. The replies they sent stay in the history with their name, because a record of who answered a customer is worth keeping.

Before you start:
1. Access ends immediately, on every device.
2. Their replies stay in the history, credited to them.
3. An owner cannot be removed by an administrator.

Steps:
Step 1 of 2: Open the Users tab.
Where: Settings, then Users. Remove is on each row.
Link: https://app.commentwatchdog.com/en/settings/users (Open Users)
Screenshot: https://commentwatchdog.com/media/shots/users.en.webp (The Users tab.)
Screenshot: https://commentwatchdog.com/media/shots/users-phone.en.webp (The same on a phone.)
You should see: Everyone in the workspace, with Remove beside them.

Step 2 of 2: Remove them.
Where: Remove, on their row. Their sessions end and they can no longer sign in to this workspace.
Screenshot: https://commentwatchdog.com/media/shots/users.en.webp (Remove, on the person.)
Screenshot: https://commentwatchdog.com/media/shots/users-phone.en.webp (The same on a phone.)
You should see: The row disappears; the history keeps their replies with their name.

If something is off:
Problem: Their replies disappeared from Insights
Fix: They do not. Replies stay credited to the person who sent them.
Problem: I removed the wrong person
Fix: Invite them again; they set a password and return with the role you give.
Problem: I cannot remove the owner
Fix: Only the owner can leave, by transferring or deleting the account.

Common questions:
Question: Does a removed teammate keep access on their phone?
Answer: No. Access ends immediately on every device: their sessions end and they can no longer sign in to this workspace.
Question: Who can remove a teammate?
Answer: Owners and administrators, with Remove on each row of the Users tab under Settings.
Question: Does removing a teammate change my bill?
Answer: No. Plans are not priced per person, so removing someone changes nothing on the bill; it frees a seat, and a teammate whose seat the plan paused gets it back.

Related guides:
- Invite by email: https://commentwatchdog.com/help/team/invite-by-email
- Roles: owner, administrator, manager, moderator: https://commentwatchdog.com/help/team/roles-owner-administrator-manager-moderator
- Delete your account: https://commentwatchdog.com/help/account/delete-your-account

Plain text of this guide: https://commentwatchdog.com/help/team/remove-a-teammate.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt