Page groups: one brand, one inbox
A brand with several pages reads as one business everywhere in the app.
On this page
Before you start
- A page belongs to one group.
- Groups are for reading, not permissions.
- They appear in the sidebar, under Pages.
Open Page groups.
SettingsPagesPage groups
You will see Your groups, and a way to create one.
Create the group.
Group namethe pagesCreate group
You will see The group, with its pages named.
Open it as one view.
Left sidebarPagesthe group, or the Page filter
You will see One view across the brand.
If something is off
- A page cannot be added to a group
- It is already in another group.
- The group is not in the sidebar
- No groups exist yet; create one.
- Does a group change who sees what
- No; access is set per page on the Users tab.
Common questions
Can I create a page group on Starter?
No. Page groups start on Growth. On Starter, Create group shows a lock and the plan that opens it, and a group made in the trial is kept for an upgrade.
Can I put a Facebook Page and its Instagram account in one group?
Yes. That is what a group is for: it ties a Facebook Page and an Instagram account, and any other pages of the same brand, into one thing you can filter by in the inbox and in Insights.
Where does a page group show up once I create it?
In the left sidebar under Pages, where its name opens every page in the group as one view, and as one pick in the Page filter of the inbox. On a phone, Brand sits in the Filters sheet.
Can I give a page group an icon?
Yes. When you create a group you name it after the brand, tick its pages, and can pick an icon so it is recognisable in a filter.
Which plans include page groups?
Growth, Pro and Elite. A group made during the trial is kept on a smaller plan and comes back on upgrade.
For agents: plain text of this guide · all guides
For agents
Guide: Page groups: one brand, one inbox
This page: https://commentwatchdog.com/help/pages/page-groups-one-brand-one-inbox
Topic: Pages and connections
Time: about 2 minutes
Who can do it: Owner or Administrator
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/pages
Result when done: A brand with several pages reads as one business everywhere in the app.
Context: A group ties a Facebook Page and an Instagram account, and any other pages of the same brand, into one thing you can filter by in the inbox and in Insights. Page groups are included from Growth.
Before you start
1. A page belongs to one group at a time.
2. Groups are for reading, not for permissions; page access for teammates is separate.
3. Groups appear in the left sidebar under Pages, and in the Page filter of the inbox.
Steps
Step 1 of 3: Open Page groups.
Where: Settings, Pages, then Page groups under the connected pages.
Link: https://app.commentwatchdog.com/en/settings/pages (Open Settings, Pages)
Screenshot: https://commentwatchdog.com/media/shots/pages.en.webp (Page groups.)
Screenshot: https://commentwatchdog.com/media/shots/pages-groups-phone.en.webp (The same on a phone.)
You should see: Existing groups, each with the pages in it, and a way to create one.
Step 2 of 3: Create the group.
Where: Name it after the brand, tick its pages, and create. An icon can be picked so it is recognisable in a filter.
Screenshot: https://commentwatchdog.com/media/shots/pages.en.webp (Name, icon, pages, then Create group.)
Screenshot: https://commentwatchdog.com/media/shots/pages-groups-phone.en.webp (The same on a phone.)
You should see: The group listed with its page count and their names.
Step 3 of 3: Open it as one view.
Where: The group's name in the left sidebar, under Pages: it opens the comments, messages, people, Insights and ads of every page in the group together. In All pages, the Page filter above the list also offers the group as one pick. On a phone, Brand in the Filters sheet.
Link: https://app.commentwatchdog.com/en/inbox (Open the inbox)
Screenshot: https://commentwatchdog.com/media/shots/inbox.en.webp (The group, here Northwind brand, in the left sidebar under Pages.)
Screenshot: https://commentwatchdog.com/media/shots/inbox-filters-phone.en.webp (Brand, in the Filters sheet.)
You should see: One view across the brand rather than one page at a time.
If something is off
Problem: A page cannot be added to a group
Fix: It is already in another one. Edit that group first.
Problem: The group is not in the sidebar
Fix: No groups exist yet. Create one on the Pages tab.
Problem: Does a group change who sees what
Fix: No. Teammate access is set per page on the Users tab.
Common questions
Question: Can I create a page group on Starter?
Answer: No. Page groups start on Growth. On Starter, Create group shows a lock and the plan that opens it, and a group made in the trial is kept for an upgrade.
Question: Can I put a Facebook Page and its Instagram account in one group?
Answer: Yes. That is what a group is for: it ties a Facebook Page and an Instagram account, and any other pages of the same brand, into one thing you can filter by in the inbox and in Insights.
Question: Where does a page group show up once I create it?
Answer: In the left sidebar under Pages, where its name opens every page in the group as one view, and as one pick in the Page filter of the inbox. On a phone, Brand sits in the Filters sheet.
Question: Can I give a page group an icon?
Answer: Yes. When you create a group you name it after the brand, tick its pages, and can pick an icon so it is recognisable in a filter.
Question: Which plans include page groups?
Answer: Growth, Pro and Elite. A group made during the trial is kept on a smaller plan and comes back on upgrade.
Related guides
Insights for a brand: https://commentwatchdog.com/help/insights/insights-for-a-brand
Give a teammate specific pages: https://commentwatchdog.com/help/team/give-a-teammate-specific-pages
Add a page or an Instagram account: https://commentwatchdog.com/help/pages/add-a-page-or-an-instagram-account
Plain text of this guide: https://commentwatchdog.com/help/pages/page-groups-one-brand-one-inbox.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt