Insights for a brand
A brand with a Facebook Page and an Instagram account reads as one business.
On this page
Before you start
- A page group is created on the Pages tab.
- A group's Insights covers every page in it.
- A page belongs to one group.
Create the group first.
SettingsPagesPage groups
You will see The group, with its page count.
Open Insights for the group.
Left sidebarPagesthe groupInsights
You will see One set of numbers for the brand.
If something is off
- The group is not in the sidebar
- No page groups exist yet; create one first.
- A page is in the wrong group
- Edit the group on the Pages tab.
- The numbers do not add up across groups
- A page in no group is counted under All pages.
Common questions
Which plans include insights for a brand?
Growth, Pro and Elite, where page groups are included. Insights per page are on every plan.
What does brand mean in Insights?
A page group: a Facebook Page and its Instagram account together, and any other pages that belong to it. Opening Insights for the group reads the whole group as one business.
Can a page be in two brands at once?
No. A page belongs to one group at a time, so its numbers appear under one brand.
Where do I create a brand for Insights?
On the Pages tab in Settings, under Page groups: name it after the brand and tick its pages. The group then appears in the left sidebar under Pages: open it, then its Insights tab.
Do a group's Insights cover the chart and the tables too?
Yes. Every count, the chart and the tables cover that group, so you get one set of numbers for the brand rather than one per page.
For agents: plain text of this guide · all guides
For agents
Guide: Insights for a brand
This page: https://commentwatchdog.com/help/insights/insights-for-a-brand
Topic: Insights and exports
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox/insights
Result when done: A brand with a Facebook Page and an Instagram account reads as one business.
Context: A page group is a brand: its Facebook Page and its Instagram account together, and any other pages that belong to it. Insights can read a whole group, which is the number an owner actually wants. Brand insights are included from Growth.
Before you start
1. A page group is created on the Pages tab in Settings.
2. Insights for a group covers every page in it.
3. A page can belong to one group.
Steps
Step 1 of 2: Create the group first.
Where: Settings, Pages, then Page groups. Name it after the brand and tick its pages.
Link: https://app.commentwatchdog.com/en/settings/pages (Open Settings, Pages)
Screenshot: https://commentwatchdog.com/media/shots/pages.en.webp (Page groups, on the Pages tab.)
Screenshot: https://commentwatchdog.com/media/shots/pages-groups-phone.en.webp (The same on a phone.)
You should see: The group listed with the number of pages in it.
Step 2 of 2: Open Insights for the group.
Where: The group's name in the left sidebar, under Pages, then the Insights tab. On a phone, the menu button at the top left, the group under Pages, then Insights. Every count, the chart and the tables then cover that group.
Link: https://app.commentwatchdog.com/en/inbox/insights (Open Insights)
Screenshot: https://commentwatchdog.com/media/shots/insights-group.en.webp (Insights for a group: the group in the sidebar, then its Insights tab.)
Screenshot: https://commentwatchdog.com/media/shots/insights-phone.en.webp (The Insights tab on a phone.)
You should see: One set of numbers for the brand rather than one per page.
If something is off
Problem: The group is not in the sidebar
Fix: No page groups exist yet. Create one on the Pages tab.
Problem: A page is in the wrong group
Fix: Edit the group on the Pages tab; a page belongs to one group at a time.
Problem: The numbers do not add up across groups
Fix: A page in no group is counted under All pages, not under a group.
Common questions
Question: Which plans include insights for a brand?
Answer: Growth, Pro and Elite, where page groups are included. Insights per page are on every plan.
Question: What does brand mean in Insights?
Answer: A page group: a Facebook Page and its Instagram account together, and any other pages that belong to it. Opening Insights for the group reads the whole group as one business.
Question: Can a page be in two brands at once?
Answer: No. A page belongs to one group at a time, so its numbers appear under one brand.
Question: Where do I create a brand for Insights?
Answer: On the Pages tab in Settings, under Page groups: name it after the brand and tick its pages. The group then appears in the left sidebar under Pages: open it, then its Insights tab.
Question: Do a group's Insights cover the chart and the tables too?
Answer: Yes. Every count, the chart and the tables cover that group, so you get one set of numbers for the brand rather than one per page.
Related guides
Page groups: one brand, one inbox: https://commentwatchdog.com/help/pages/page-groups-one-brand-one-inbox
Choose a date range: https://commentwatchdog.com/help/insights/choose-a-date-range
Export to CSV or by email: https://commentwatchdog.com/help/insights/export-to-csv-or-by-email
Plain text of this guide: https://commentwatchdog.com/help/insights/insights-for-a-brand.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt