Messages on a phone
You can answer a customer from your phone as fast as from your desk.
On this page
Before you start
- The gestures are shown once, on your first visit.
- Push notifications keep you inside the reply window.
- Everything also exists on a computer.
Move between the list and a thread.
Messages in the bottom bara conversation
You will see The thread, with the composer and the window.
Use the More sheet.
More, beside the composer
You will see The same actions, named in words.
Swipe and hold.
Swipe a conversation, or press and hold
You will see The action runs, with an Undo.
If something is off
- I cannot find the GIF button
- It is in the More sheet on a phone.
- The keyboard covers the thread
- The thread scrolls; tap outside the box to close the keyboard.
- I miss messages when the app is closed
- Install the app and turn on message notifications.
Common questions
Can I do everything with messages on my phone that I can on a computer?
Yes. The list and the thread are two screens instead of two columns, and More beside the composer holds the same actions as the desktop composer: photo, GIF, voice message and translate.
How do I archive a message conversation on my phone?
Swipe the conversation. The action runs with an Undo, exactly as in the comment inbox; press and hold for the rest of the actions.
Do the gesture tips show every time I open Messages on my phone?
No. They are shown once, the first time you open Messages on a phone.
How do I get back to the conversation list from a thread on my phone?
Tap All conversations. The Messages tab in the bottom bar shows the list, and tapping a conversation opens the thread on top of it.
For agents: plain text of this guide · all guides
For agents
Guide: Messages on a phone
This page: https://commentwatchdog.com/help/messages/messages-on-a-phone
Topic: Messages
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: You can answer a customer from your phone as fast as from your desk.
Context: On a phone the conversation list and the thread are two screens rather than two columns, and the extra actions live in one sheet.
Before you start
1. The gestures are shown once, the first time you open Messages on a phone.
2. Push notifications tell you when a customer writes, which is what keeps you inside the reply window.
3. Everything here also exists on a computer.
Steps
Step 1 of 3: Move between the list and a thread.
Where: The Messages tab in the bottom bar shows the conversations; tapping one opens the thread; All conversations goes back.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/messages-phone.en.webp (The list; a conversation opens on top of it.)
You should see: The thread, with the composer at the bottom and the reply window above it.
Step 2 of 3: Use the More sheet.
Where: More, beside the composer: send a photo, send a GIF, record a voice message, translate into the customer language.
Screenshot: https://commentwatchdog.com/media/shots/messages-more-phone.en.webp (The More sheet.)
You should see: The same actions as the desktop composer, named in words.
Step 3 of 3: Swipe and hold.
Where: Swipe a conversation to archive it. Press and hold for the rest.
Screenshot: https://commentwatchdog.com/media/shots/messages-ig-phone.en.webp (Archive, on a conversation.)
You should see: The action runs with an Undo, exactly as in the comment inbox.
If something is off
Problem: I cannot find the GIF button
Fix: It is in the More sheet on a phone.
Problem: The keyboard covers the thread
Fix: The thread scrolls under the keyboard; tap outside the box to close it.
Problem: I miss messages when the app is closed
Fix: Install the app and turn on notifications for customer messages.
Common questions
Question: Can I do everything with messages on my phone that I can on a computer?
Answer: Yes. The list and the thread are two screens instead of two columns, and More beside the composer holds the same actions as the desktop composer: photo, GIF, voice message and translate.
Question: How do I archive a message conversation on my phone?
Answer: Swipe the conversation. The action runs with an Undo, exactly as in the comment inbox; press and hold for the rest of the actions.
Question: Do the gesture tips show every time I open Messages on my phone?
Answer: No. They are shown once, the first time you open Messages on a phone.
Question: How do I get back to the conversation list from a thread on my phone?
Answer: Tap All conversations. The Messages tab in the bottom bar shows the list, and tapping a conversation opens the thread on top of it.
Related guides
Install CommentWatchDog on your phone: https://commentwatchdog.com/help/getting-started/install-commentwatchdog-on-your-phone
The inbox on a phone: https://commentwatchdog.com/help/inbox/the-inbox-on-a-phone
Reply, attach a photo, send a GIF, record a voice note: https://commentwatchdog.com/help/messages/reply-attach-a-photo-send-a-gif-record-a-voice-note
Plain text of this guide: https://commentwatchdog.com/help/messages/messages-on-a-phone.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt