Close one or all conversations
Your message list holds the conversations that still need you.
On this page
Before you start
- Closing changes nothing for the customer.
- It reopens when they write again.
- Close all clears a backlog in one move.
Close one conversation.
A chatthe tick in its header (Mark as closed)
You will see It leaves Open and is kept under Closed.
See the closed conversations.
Above the listOpenClosed
You will see The closed chats, history kept.
Reopen one.
A closed chatthe lit tick
You will see Reopened, under Open again.
Clear a backlog with Close all.
Above the listClose all
You will see An empty Open list, everything kept under Closed.
If something is off
- A closed conversation is back under Open
- They wrote again, which reopens it on purpose.
- I closed everything by accident
- They are all under Closed; reopen what you need.
- Does the customer know
- No. Closing is only your filing.
Common questions
Is a closed conversation deleted?
No. It is kept under Closed with its full history, nothing changes on Messenger or Instagram, and it reopens the moment the person writes again.
Can I undo closing a conversation?
Yes. Undo is in the toast for a few seconds, and after that you can reopen it from Closed.
Can I close several chats at once?
Yes. Tick the chats in the list, then Mark as closed in the bar that appears; Shift-click picks a range. Close all closes every open chat in the list.
Where did Archive go?
It is called Closed now. A chat you archived before is under Closed, and Mark as closed and Reopen do what Archive and Unarchive did.
For agents: plain text of this guide · all guides
For agents
Guide: Close one or all conversations
This page: https://commentwatchdog.com/help/messages/archive-one-or-all-conversations
Topic: Messages
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: Your message list holds the conversations that still need you.
Context: A chat you have handled is marked as closed: it leaves Open and lands under Closed. Nothing is deleted, nothing changes on Messenger or Instagram, and the chat reopens by itself the moment the person writes again.
Before you start
1. Closing a chat changes nothing for the customer.
2. A closed chat reopens when they write again.
3. Close all clears a backlog on a page you have taken over.
Steps
Step 1 of 4: Close one conversation.
Where: Mark as closed, the tick in the chat's header. On a phone the same tick is in the header, and in the list you can swipe a chat to close it. A toast says Closed, with Undo.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig.en.webp (Mark as closed: the tick in the chat's header.)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig-phone.en.webp (The tick in the header on a phone.)
You should see: The chat leaves Open and is kept under Closed.
Step 2 of 4: See the closed conversations.
Where: The menu above the list reads Open with a count. Open it and pick the closed chats: it then reads Closed, with its count, and the list holds the chats you marked as closed.
Screenshot: https://commentwatchdog.com/media/shots/messages-archive.en.webp (The menu above the list, on Closed, with two closed chats.)
Screenshot: https://commentwatchdog.com/media/shots/messages-archive-phone.en.webp (Closed on a phone.)
You should see: The closed chats with their full history.
Step 3 of 4: Reopen one.
Where: Open the closed chat. The tick in its header is lit; press it and the chat is reopened. A chat also reopens by itself when the customer writes.
Screenshot: https://commentwatchdog.com/media/shots/messages-archive.en.webp (Reopen: the lit tick in a closed chat's header.)
Screenshot: https://commentwatchdog.com/media/shots/messages-reopen-phone.en.webp (The lit tick in a closed chat's header on a phone.)
You should see: A toast says Reopened, and the chat is under Open again.
Step 4 of 4: Clear a backlog with Close all.
Where: Close all, the double tick at the end of the row above the list (on a phone, Close all at the top of the list). The confirmation names how many chats it will close and says a chat reopens by itself the moment the customer writes again.
Screenshot: https://commentwatchdog.com/media/shots/messages.en.webp (Close all: the double tick above the list.)
Screenshot: https://commentwatchdog.com/media/shots/messages-phone.en.webp (Close all, at the top of the list on a phone.)
You should see: An empty Open list, with everything kept under Closed.
If something is off
Problem: A closed conversation is back under Open
Fix: The customer wrote again. That is by design, so a new message is never missed.
Problem: I closed everything by accident
Fix: Closed holds them all; open the ones you need and press the tick to reopen them, or tick several in the list and choose Reopen.
Problem: Does the customer know
Fix: No. Closing is only your filing.
Common questions
Question: Is a closed conversation deleted?
Answer: No. It is kept under Closed with its full history, nothing changes on Messenger or Instagram, and it reopens the moment the person writes again.
Question: Can I undo closing a conversation?
Answer: Yes. Undo is in the toast for a few seconds, and after that you can reopen it from Closed.
Question: Can I close several chats at once?
Answer: Yes. Tick the chats in the list, then Mark as closed in the bar that appears; Shift-click picks a range. Close all closes every open chat in the list.
Question: Where did Archive go?
Answer: It is called Closed now. A chat you archived before is under Closed, and Mark as closed and Reopen do what Archive and Unarchive did.
Related guides
Where messages come from: https://commentwatchdog.com/help/messages/where-messages-come-from
Archive and unarchive: https://commentwatchdog.com/help/inbox/archive-and-unarchive
Messages on a phone: https://commentwatchdog.com/help/messages/messages-on-a-phone
Plain text of this guide: https://commentwatchdog.com/help/messages/archive-one-or-all-conversations.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt