Archive one or all conversations
Your message list holds the conversations that still need you.
On this page
Before you start
- Archiving changes nothing for the customer.
- It returns when they write again.
- Archive all clears a backlog in one move.
Archive one conversation.
Archive, on the conversation
You will see It leaves the list and is kept in Archive.
Read the Archive.
MessagesArchive
You will see What you finished with, ready to unarchive.
Clear a backlog with Archive all.
Archive all, above the list
You will see An empty inbox, everything kept in Archive.
If something is off
- An archived conversation is back
- They wrote again, which brings it back on purpose.
- I archived everything by accident
- They are all in Archive; unarchive what you need.
- Does the customer know
- No. Archiving is only your filing.
Common questions
Is an archived conversation deleted?
No. It is kept in the Archive tab with its full history, nothing changes on Messenger or Instagram, and it returns to the inbox the moment the person writes again.
Can I undo archiving a conversation?
Yes. An Undo appears for a few seconds after you archive, and after that you can unarchive it from the Archive tab beside Inbox.
Does Archive all tell me how many conversations it will archive?
Yes. The confirmation names how many conversations it will archive and says they come back when the customer writes again.
For agents: plain text of this guide · all guides
For agents
Guide: Archive one or all conversations
This page: https://commentwatchdog.com/help/messages/archive-one-or-all-conversations
Topic: Messages
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: Your message list holds the conversations that still need you.
Context: Archiving a conversation moves it out of the list. Nothing changes on Messenger or Instagram, and the conversation comes back the moment the person writes again.
Before you start
1. Archiving changes nothing for the customer.
2. A conversation returns to the inbox when they write again.
3. Archive all clears a backlog on a page you have taken over.
Steps
Step 1 of 3: Archive one conversation.
Where: The archive control on the conversation, or a swipe on a phone. An Undo appears for a few seconds.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig.en.webp (Archive, on a conversation.)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig-phone.en.webp (The same on a phone.)
You should see: It leaves the list and is kept in the Archive tab.
Step 2 of 3: Read the Archive.
Where: The Archive tab beside Inbox in Messages. Everything you archived is there with its full history.
Screenshot: https://commentwatchdog.com/media/shots/messages-archive.en.webp (The Archive tab.)
Screenshot: https://commentwatchdog.com/media/shots/messages-archive-phone.en.webp (The same on a phone.)
You should see: The conversations you have finished with, ready to unarchive.
Step 3 of 3: Clear a backlog with Archive all.
Where: Archive all, above the list. The confirmation names how many conversations it will archive, and says they come back when the customer writes again.
Screenshot: https://commentwatchdog.com/media/shots/messages.en.webp (Archive all.)
Screenshot: https://commentwatchdog.com/media/shots/messages-phone.en.webp (The same on a phone.)
You should see: An empty inbox, with everything kept in the Archive.
If something is off
Problem: An archived conversation is back
Fix: The customer wrote again. That is by design, so a new message is never missed.
Problem: I archived everything by accident
Fix: The Archive tab holds them all; unarchive the ones you need.
Problem: Does the customer know
Fix: No. Archiving is only your filing.
Common questions
Question: Is an archived conversation deleted?
Answer: No. It is kept in the Archive tab with its full history, nothing changes on Messenger or Instagram, and it returns to the inbox the moment the person writes again.
Question: Can I undo archiving a conversation?
Answer: Yes. An Undo appears for a few seconds after you archive, and after that you can unarchive it from the Archive tab beside Inbox.
Question: Does Archive all tell me how many conversations it will archive?
Answer: Yes. The confirmation names how many conversations it will archive and says they come back when the customer writes again.
Related guides
Where messages come from: https://commentwatchdog.com/help/messages/where-messages-come-from
Archive and unarchive: https://commentwatchdog.com/help/inbox/archive-and-unarchive
Messages on a phone: https://commentwatchdog.com/help/messages/messages-on-a-phone
Plain text of this guide: https://commentwatchdog.com/help/messages/archive-one-or-all-conversations.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt