Translate a message and your draft
You can read a customer in any language and answer in theirs.
On this page
Before you start
- The original is never replaced.
- The customer's language is remembered per conversation.
- You can pick a language yourself.
Translate what they wrote.
A messageTranslate
You will see Their words in your language, original kept.
Translate your reply into their language.
Under the boxTranslate into the customer's language
You will see Your text becomes its translation, before you send.
If something is off
- It says it couldn't identify the customer's language
- Too little text to judge; pick the language yourself.
- Translation failed
- Try again in a moment; the original is untouched.
- It translated into the wrong language
- Pick the right one and it is remembered instead.
Common questions
Which plans include translation?
Starter and every plan above it, for comments, messages and your drafts. Mini and Lite are offered in selected countries.
Are incoming messages translated automatically?
No. A message is translated when you press Translate on it, in one click. A translation already made is shown again without using a credit.
Does translating a message replace the customer's original text?
No. The original is never replaced; the translation sits under it, with a note saying which language it came from.
Do I have to pick the customer's language every time I translate?
No. Once the customer's language is known it is remembered for that conversation. You can pick a specific language yourself when the guess is wrong.
Can I type my reply in my language and send it in the customer's?
Yes. Translate into the customer's language, under the box, rewrites what you typed, and you can read the result before you send.
For agents: plain text of this guide · all guides
For agents
Guide: Translate a message and your draft
This page: https://commentwatchdog.com/help/messages/translate-a-message-and-your-draft
Topic: Messages
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: You can read a customer in any language and answer in theirs.
Context: A message translates in one click, and what you type translates into the customer's language before you send it. The conversation remembers their language, so you do not choose it every time. Translation is included from Starter; one translation uses 1 AI credit, and a translation already made is shown again for free.
Before you start
1. The original is never replaced; the translation sits with it.
2. The customer's language is remembered for that conversation once it is known.
3. You can always pick a specific language when the guess is wrong.
Steps
Step 1 of 2: Translate what they wrote.
Where: Translate, the small icon beside a message: on a computer it appears when the pointer is over the message, next to the smiley; on a phone it is always there. Messages translate when you press it, not on their own.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig-hover.en.webp (Translate, beside a message, with the pointer over it.)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig-phone.en.webp (Translate, beside a message on a phone.)
You should see: Their words in your language under the original, with Translated from and the language.
Step 2 of 2: Translate your reply into their language.
Where: Write your reply, then press Translate into the customer's language, the first icon in the row under the box. The small arrow beside it picks a specific language, for when the guess is wrong. On a phone: the + beside the box, then Translate into the customer's language.
Screenshot: https://commentwatchdog.com/media/shots/messages-compose.en.webp (A reply typed; Translate into the customer's language is the first icon under it.)
Screenshot: https://commentwatchdog.com/media/shots/messages-compose-more-phone.en.webp (Translate into the customer's language, in the + sheet.)
You should see: Your text becomes its translation, with a line saying which language and why, ready to read before you send.
If something is off
Problem: It says it couldn't identify the customer's language
Fix: There is not enough text to judge, so it translated to English. Use Translate into a specific language and pick it yourself.
Problem: Translation failed
Fix: Couldn't translate right now. Try again in a moment. Nothing is lost; the original is always the message itself.
Problem: It translated into the wrong language
Fix: The conversation remembers a language it detected earlier. Pick the right one and it is remembered instead.
Common questions
Question: Which plans include translation?
Answer: Starter and every plan above it, for comments, messages and your drafts. Mini and Lite are offered in selected countries.
Question: Are incoming messages translated automatically?
Answer: No. A message is translated when you press Translate on it, in one click. A translation already made is shown again without using a credit.
Question: Does translating a message replace the customer's original text?
Answer: No. The original is never replaced; the translation sits under it, with a note saying which language it came from.
Question: Do I have to pick the customer's language every time I translate?
Answer: No. Once the customer's language is known it is remembered for that conversation. You can pick a specific language yourself when the guess is wrong.
Question: Can I type my reply in my language and send it in the customer's?
Answer: Yes. Translate into the customer's language, under the box, rewrites what you typed, and you can read the result before you send.
Related guides
Translate a comment and your reply: https://commentwatchdog.com/help/inbox/translate-a-comment-and-your-reply
Reply, attach a photo, send a GIF, record a voice note: https://commentwatchdog.com/help/messages/reply-attach-a-photo-send-a-gif-record-a-voice-note
Where messages come from: https://commentwatchdog.com/help/messages/where-messages-come-from
Plain text of this guide: https://commentwatchdog.com/help/messages/translate-a-message-and-your-draft.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt