Translate a message and your draft
You can read a customer in any language and answer in theirs.
On this page
Before you start
- The original is never replaced.
- The customer language is remembered per conversation.
- You can pick a language yourself.
Translate what they wrote.
Translate, on the message
You will see Their words in your language, original kept.
Translate your reply into their language.
Translate into the customer language, in the composer
You will see Your text becomes its translation, before you send.
If something is off
- It says it couldn't identify the language
- Too little text to judge; pick the language yourself.
- Translation failed
- Try again in a moment; the original is untouched.
- It translated into the wrong language
- Pick the right one and it is remembered instead.
Common questions
Which plans include translation?
Starter and every plan above it, for comments, messages and your drafts. On Mini and Lite, Translate opens a short explanation instead. Mini and Lite are offered in selected countries.
Does translating a message replace the customer's original text?
No. The original is never replaced; the translation sits with it, along with a note saying which language it came from.
Do I have to pick the customer's language every time I translate?
No. Once the customer language is known it is remembered for that conversation. You can pick a specific language yourself when the guess is wrong.
Can I type my reply in my language and send it in the customer's?
Yes. Translate into the customer language, in the composer, rewrites what you typed, and you can read the result before you send. Translate into another language is there when the guess is wrong.
Do translations in Messages work the same way as on comments?
Yes. Messages translate the same way comments do, in both directions, with the extra that the conversation remembers the customer language.
For agents: plain text of this guide · all guides
For agents
Guide: Translate a message and your draft
This page: https://commentwatchdog.com/help/messages/translate-a-message-and-your-draft
Topic: Messages
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: You can read a customer in any language and answer in theirs.
Context: Messages translate the same way comments do, in both directions, and the conversation remembers the customer language so you do not choose it every time. Translation is included from Starter.
Before you start
1. The original is never replaced; the translation sits with it.
2. The customer language is remembered for that conversation once it is known.
3. You can always pick a specific language when the guess is wrong.
Steps
Step 1 of 2: Translate what they wrote.
Where: The translate control on a message, or Translate in the phone sheet. The translation appears with a note saying which language it came from.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig.en.webp (Translate, on a message.)
Screenshot: https://commentwatchdog.com/media/shots/messages-more-phone.en.webp (Translate, in the More sheet.)
You should see: Their words in your language, with the original still there.
Step 2 of 2: Translate your reply into their language.
Where: Translate into the customer language, in the composer. It rewrites what you typed. Translate into another language is there when the guess is wrong.
Screenshot: https://commentwatchdog.com/media/shots/messages-ig.en.webp (Translate your draft, beside the box.)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig-phone.en.webp (The same on a phone.)
You should see: Your text becomes its translation, ready to read before you send.
If something is off
Problem: It says it couldn't identify the language
Fix: There is not enough text to judge. Pick the language yourself in the composer.
Problem: Translation failed
Fix: Try again in a moment. Nothing is lost; the original is always the message itself.
Problem: It translated into the wrong language
Fix: The conversation remembers a language it detected earlier. Pick the right one and it is remembered instead.
Common questions
Question: Which plans include translation?
Answer: Starter and every plan above it, for comments, messages and your drafts. On Mini and Lite, Translate opens a short explanation instead. Mini and Lite are offered in selected countries.
Question: Does translating a message replace the customer's original text?
Answer: No. The original is never replaced; the translation sits with it, along with a note saying which language it came from.
Question: Do I have to pick the customer's language every time I translate?
Answer: No. Once the customer language is known it is remembered for that conversation. You can pick a specific language yourself when the guess is wrong.
Question: Can I type my reply in my language and send it in the customer's?
Answer: Yes. Translate into the customer language, in the composer, rewrites what you typed, and you can read the result before you send. Translate into another language is there when the guess is wrong.
Question: Do translations in Messages work the same way as on comments?
Answer: Yes. Messages translate the same way comments do, in both directions, with the extra that the conversation remembers the customer language.
Related guides
Translate a comment and your reply: https://commentwatchdog.com/help/inbox/translate-a-comment-and-your-reply
Reply, attach a photo, send a GIF, record a voice note: https://commentwatchdog.com/help/messages/reply-attach-a-photo-send-a-gif-record-a-voice-note
Where messages come from: https://commentwatchdog.com/help/messages/where-messages-come-from
Plain text of this guide: https://commentwatchdog.com/help/messages/translate-a-message-and-your-draft.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt