Reply, attach a photo, send a GIF, record a voice note
You can answer a customer with whatever the moment needs, without leaving the page.
On this page
Before you start
- Images can be up to 8 MB.
- A voice note needs microphone permission.
- A failed message is kept, with Retry.
Write and send.
The box under the chatthe send button
You will see Your message, then Seen once they read it.
Attach a photo.
Under the boxAttach an image
You will see The image, as its own message.
Send a GIF.
Under the boxSend a GIF
You will see The GIF, as its own message.
Record a voice note.
Under the boxRecord a voice note
You will see A playable voice message in the chat.
If something is off
- The image was refused
- It is over 8 MB.
- The microphone is blocked
- Allow the microphone in your browser for this site.
- GIFs are unavailable
- The GIF service is not answering; try later.
- A message says Not sent
- Usually the reply window has closed; Retry is on the message.
Common questions
What can I send from the box in Messages?
Text, an emoji, an image up to 8 MB, a GIF from a picker you can search, and a voice note. On a phone the photo, the GIF and the rest are behind the + beside the box.
Can I write a message now and send it later?
Yes. Schedule message, the clock beside the send button (on a phone: the +, then Schedule message), offers In 1 hour, In 3 hours, Tomorrow 9:00 or a date and time in your timezone. It goes only while Meta's reply window for that chat is still open.
Are messages sent from my own account or from the page?
From the page. Everything you send goes out as your page, not as you personally; your team sees your name under the message.
How do I know whether the customer has read my message?
The message shows in the chat, then Seen once they read it. While it is on its way it reads Sending…
Does the customer hear a voice note in Messenger or Instagram?
Yes. The voice note appears as a playable message in the chat and the customer hears it in Messenger or Instagram. Your browser asks for the microphone once.
For agents: plain text of this guide · all guides
For agents
Guide: Reply, attach a photo, send a GIF, record a voice note
This page: https://commentwatchdog.com/help/messages/reply-attach-a-photo-send-a-gif-record-a-voice-note
Topic: Messages
Time: about 3 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: You can answer a customer with whatever the moment needs, without leaving the page.
Context: The box under a chat carries what a real conversation needs: text, an emoji, a photo, a GIF and a voice note, and a message you write now and send later. Everything goes out as your page.
Before you start
1. Images can be up to 8 MB.
2. Recording a voice note needs microphone permission in your browser.
3. A message that cannot be sent is kept with Retry rather than lost.
Steps
Step 1 of 4: Write and send.
Where: The box under the chat, on the Reply tab. Type, then press the green send button at the end of the row under the box (beside the box on a phone), or Enter on a computer. Note, beside Reply, writes a note only your team sees.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/messages-compose.en.webp (A reply typed, and the send button at the end of the toolbar.)
Screenshot: https://commentwatchdog.com/media/shots/messages-compose-phone.en.webp (The send button on a phone.)
You should see: Your message in the chat, with your name and the time under it, then Seen once they read it.
Step 2 of 4: Attach a photo.
Where: Attach an image, the picture icon in the row under the box, takes an image up to 8 MB. On a phone: the + beside the box, then Send a photo.
Screenshot: https://commentwatchdog.com/media/shots/messages-ig.en.webp (Attach an image: the picture icon under the box.)
Screenshot: https://commentwatchdog.com/media/shots/messages-more-phone.en.webp (Send a photo, in the + sheet.)
You should see: A small preview above the box until you send; then the image in the chat as its own message.
Step 3 of 4: Send a GIF.
Where: Send a GIF, the button marked GIF beside the picture icon, opens a picker you can search. On a phone: the + beside the box, then Send a GIF.
You should see: The GIF in the chat as its own message.
Step 4 of 4: Record a voice note.
Where: Record a voice note, the microphone in the row under the box. On a phone it sits at the end of the box while the box is empty; once you have typed, press the + beside the box, then Record a voice message. Your browser asks for the microphone once. Finish recording, then send.
Screenshot: https://commentwatchdog.com/media/shots/messages-ig.en.webp (Record a voice note: the microphone under the box.)
Screenshot: https://commentwatchdog.com/media/shots/messages-more-phone.en.webp (Record a voice message, in the + sheet.)
You should see: A playable voice message in the chat, which the customer hears in Messenger or Instagram.
If something is off
Problem: The image was refused
Fix: Images can be up to 8 MB. Send a smaller version.
Problem: The microphone is blocked
Fix: Microphone access is blocked. Allow it in your browser for this site, then try again.
Problem: GIFs are unavailable
Fix: The GIF service is not answering. Try again later; everything else still works.
Problem: A message says Not sent
Fix: Meta refused it, usually because the reply window has closed. Retry is on the message, and the window rule is in its own guide.
Common questions
Question: What can I send from the box in Messages?
Answer: Text, an emoji, an image up to 8 MB, a GIF from a picker you can search, and a voice note. On a phone the photo, the GIF and the rest are behind the + beside the box.
Question: Can I write a message now and send it later?
Answer: Yes. Schedule message, the clock beside the send button (on a phone: the +, then Schedule message), offers In 1 hour, In 3 hours, Tomorrow 9:00 or a date and time in your timezone. It goes only while Meta's reply window for that chat is still open.
Question: Are messages sent from my own account or from the page?
Answer: From the page. Everything you send goes out as your page, not as you personally; your team sees your name under the message.
Question: How do I know whether the customer has read my message?
Answer: The message shows in the chat, then Seen once they read it. While it is on its way it reads Sending…
Question: Does the customer hear a voice note in Messenger or Instagram?
Answer: Yes. The voice note appears as a playable message in the chat and the customer hears it in Messenger or Instagram. Your browser asks for the microphone once.
Related guides
The 24-hour reply window: https://commentwatchdog.com/help/messages/the-24-hour-reply-window
React to an Instagram message: https://commentwatchdog.com/help/messages/react-to-an-instagram-message
Translate a message and your draft: https://commentwatchdog.com/help/messages/translate-a-message-and-your-draft
Plain text of this guide: https://commentwatchdog.com/help/messages/reply-attach-a-photo-send-a-gif-record-a-voice-note.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt