Reply, attach a photo, send a GIF, record a voice note
You can answer a customer with whatever the moment needs, without leaving the page.
On this page
Before you start
- Images can be up to 8 MB.
- A voice note needs microphone permission.
- A failed message is kept, with Retry.
Write and send.
The composer under the thread
You will see Your message, then Seen once they read it.
Attach a photo or a GIF.
The attach icon, or the GIF button
You will see It appears in the thread as its own message.
Record a voice note.
The microphone in the composer
You will see A playable voice message in the thread.
If something is off
- The image was refused
- It is over 8 MB or an unsupported format.
- The microphone is blocked
- Allow the microphone in your browser for this site.
- GIFs are unavailable
- The GIF service is not answering; try later.
- A message says Not sent
- Usually the reply window has closed; Retry is on the message.
Common questions
What can I send from the Messages composer in CommentWatchDog?
Text, an image up to 8 MB, a GIF from a searchable picker, an emoji and a voice note. On a phone the photo, GIF and voice options are in the More sheet.
Are messages sent from my own account or from the page?
From the page. Everything you send from the composer goes out as your page, not as you personally.
How do I know whether the customer has read my message?
The message shows as sent in the thread, then as Seen once they read it. While it is being delivered it carries a sending state.
Does the customer hear a voice note in Messenger or Instagram?
Yes. The voice note appears as a playable message in the thread and the customer hears it in Messenger or Instagram. Your browser asks for the microphone once.
For agents: plain text of this guide · all guides
For agents
Guide: Reply, attach a photo, send a GIF, record a voice note
This page: https://commentwatchdog.com/help/messages/reply-attach-a-photo-send-a-gif-record-a-voice-note
Topic: Messages
Time: about 3 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: You can answer a customer with whatever the moment needs, without leaving the page.
Context: The composer in Messages carries the things a real conversation needs: text, an image, a GIF, an emoji and a voice note. Everything is sent as your page.
Before you start
1. Images can be up to 8 MB.
2. Recording a voice note needs microphone permission in your browser.
3. A message that cannot be sent is kept with a Retry rather than lost.
Steps
Step 1 of 3: Write and send.
Where: The composer under the thread. Enter sends; the message appears in the thread with a sending state until it is delivered.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/messages-compose.en.webp (Write, then Reply.)
Screenshot: https://commentwatchdog.com/media/shots/messages-compose-phone.en.webp (The same on a phone.)
You should see: Your message in the thread, marked as sent, and Seen once they read it.
Step 2 of 3: Attach a photo or a GIF.
Where: The attach icon takes an image up to 8 MB; the GIF button opens a searchable picker. On a phone both are in the More sheet.
Screenshot: https://commentwatchdog.com/media/shots/messages-ig.en.webp (Attach an image, and Send a GIF, beside the box.)
Screenshot: https://commentwatchdog.com/media/shots/messages-more-phone.en.webp (Photo, in the More sheet.)
You should see: The image or GIF appears in the thread as its own message.
Step 3 of 3: Record a voice note.
Where: The microphone in the composer, or Record a voice message in the phone sheet. Your browser asks for the microphone once. Stop when you are done, then send.
Screenshot: https://commentwatchdog.com/media/shots/messages-ig.en.webp (Record a voice note.)
Screenshot: https://commentwatchdog.com/media/shots/messages-ig-phone.en.webp (The same on a phone.)
You should see: A playable voice message in the thread, which the customer hears in Messenger or Instagram.
If something is off
Problem: The image was refused
Fix: It is larger than 8 MB, or the format is not supported. Send a smaller version.
Problem: The microphone is blocked
Fix: Allow it in your browser for this site, then try again.
Problem: GIFs are unavailable
Fix: The GIF service is not answering. Try again later; everything else still works.
Problem: A message says Not sent
Fix: Meta refused it, usually because the reply window has closed. Retry is there, and the window rule is in its own guide.
Common questions
Question: What can I send from the Messages composer in CommentWatchDog?
Answer: Text, an image up to 8 MB, a GIF from a searchable picker, an emoji and a voice note. On a phone the photo, GIF and voice options are in the More sheet.
Question: Are messages sent from my own account or from the page?
Answer: From the page. Everything you send from the composer goes out as your page, not as you personally.
Question: How do I know whether the customer has read my message?
Answer: The message shows as sent in the thread, then as Seen once they read it. While it is being delivered it carries a sending state.
Question: Does the customer hear a voice note in Messenger or Instagram?
Answer: Yes. The voice note appears as a playable message in the thread and the customer hears it in Messenger or Instagram. Your browser asks for the microphone once.
Related guides
The 24-hour reply window: https://commentwatchdog.com/help/messages/the-24-hour-reply-window
React to an Instagram message: https://commentwatchdog.com/help/messages/react-to-an-instagram-message
Translate a message and your draft: https://commentwatchdog.com/help/messages/translate-a-message-and-your-draft
Plain text of this guide: https://commentwatchdog.com/help/messages/reply-attach-a-photo-send-a-gif-record-a-voice-note.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt