Greet first messages, with questions to tap

For agents

Guide: Greet first messages, with questions to tap

This page: https://commentwatchdog.com/help/keyword-automations/greet-first-messages-with-questions-to-tap

Topic: Automation

Time: about 3 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/inbox

Result when done: The first message a person ever sends is met with a welcome and up to four questions they can tap before they type.

Context: One welcome per page. It goes out once, to a person's very first message, and the four questions are shown before they type: Meta calls them ice breakers on Instagram and Messenger. Saving writes them to the platform; a tap opens the window with the welcome and the answer.

Before you start

1. Starter and above.

2. One welcome per page: saving it writes the questions to Instagram or Messenger.

3. Meta allows four questions.

Steps

Step 1 of 3: Write the welcome.

Where: Step 1, The welcome: sent once, to their very first message.

Screenshot: https://commentwatchdog.com/media/shots/automation-editor-welcome.en.webp (The welcome.)

Screenshot: https://commentwatchdog.com/media/shots/automation-editor-welcome-phone.en.webp (The same on a phone.)

You should see: The phone shows the welcome as the first bubble.

Step 2 of 3: Add the questions and their answers.

Where: Step 2, Questions they can tap: up to four, each with the answer they get; the grip reorders them. "Talk to a person" as a question pauses automations on the thread and notifies the team.

Screenshot: https://commentwatchdog.com/media/shots/automation-editor-welcome-message.en.webp (Four questions with answers.)

Screenshot: https://commentwatchdog.com/media/shots/automation-editor-welcome-phone-message.en.webp (The same on a phone.)

You should see: The phone shows the chips; tap one on the preview to see the answer land.

Step 3 of 3: Save.

Where: Save writes the questions to the platform. The editor says Questions updated on Instagram (or Messenger), or shows the platform's error and retries.

Screenshot: https://commentwatchdog.com/media/shots/automation-editor-welcome.en.webp (Save; the note under it says the questions were written.)

Screenshot: https://commentwatchdog.com/media/shots/automation-editor-welcome-phone.en.webp (The same on a phone.)

You should see: The note under the header confirms the write.

If something is off

Problem: The questions do not show on Instagram

Fix: Instagram shows them to people who open a new conversation from your profile; an existing thread keeps its history. The write can take a few minutes to appear.

Problem: I want a second welcome on the same page

Fix: A page has one set of questions on the platform, so one welcome. Edit the existing one.

Common questions

Question: Does the welcome go to people who wrote before?

Answer: No. Only a person's very first message on the page.

Question: What if they type instead of tapping?

Answer: The welcome goes alone, then the keyword automations or the agent take the typed message.

Related guides

Answer messages that contain a keyword: https://commentwatchdog.com/help/keyword-automations/answer-messages-that-contain-a-keyword

Let your AI agent answer messages: https://commentwatchdog.com/help/keyword-automations/let-your-ai-agent-answer-messages

Runs: what each automation did: https://commentwatchdog.com/help/keyword-automations/runs-what-each-automation-did

Plain text of this guide: https://commentwatchdog.com/help/keyword-automations/greet-first-messages-with-questions-to-tap.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt