Check their history with you

For agents

Guide: Check their history with you

This page: https://commentwatchdog.com/help/flow-conditions/check-their-history-with-you

Topic: Conditions

Time: about 2 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/inbox

Result when done: Treat first-timers and regulars differently.

Context: The history checks look at what this person has done with your page before this run: whether they have been in touch, for how many days you have known them, how many comments they left, and whether the chat window is open now. A first-timer gets the welcome; a regular gets straight to the point.

Before you start

1. Instagram and Facebook both.

2. Every start can read them.

3. The chat window is open for 24 hours after their last message, tap or link open.

Steps

Step 1 of 3: Open the checks under Their history with you.

Where: Add a Condition (Steps, Decide) or click one on the canvas. In its panel press Add a rule (on a fresh condition, Browse all checks). The picker opens on Most used, with the groups listed beside it: press History with you, and its checks show under the heading Their history with you. Search checks finds one by name.

Link: https://app.commentwatchdog.com/en/inbox (Open the app)

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-pick-history.en.webp (The picker with History with you open: the checks under Their history with you.)

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-pick-history-phone.en.webp (On a phone: History with you picked in the row of groups, its checks under it.)

You should see: The checks of Their history with you, each with a line on what it reads. Pick one and it joins the condition as a rule, open for its details.

Step 2 of 3: Pick the check and set it.

Where: Been in touch before (has commented or written to this page before this run; its opposite reads First time in touch); Days since first seen (at least, or under, a number of days; 30 to start); Earlier comments (at least, or fewer than, a number of earlier comments on this page; 3 to start); Chat window open (their last message, tap or link open was within 24 hours).

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-history.en.webp (Days since first seen: At least 30 days, which reads as Known for 30+ days.)

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-history-phone.en.webp (The same on a phone.)

You should see: Reads as: says the rule in plain words, such as Known for 30+ days or Has been in touch before.

Step 3 of 3: Wire the Yes and No ways.

Where: Yes (they match) goes to one step, No (everyone else) to another: drag from each dot on the step, or pick the step under Next steps in the panel. A way with no wire ends the flow there for those people.

Screenshot: https://commentwatchdog.com/media/shots/dm-node-condition.en.webp (The two ways out on the step: Yes and No.)

Screenshot: https://commentwatchdog.com/media/shots/dm-node-condition-phone.en.webp (On a phone: Yes and No under Next steps, each with the step it leads to.)

You should see: Both ways lead somewhere.

If something is off

Problem: A regular customer took the first-timer way

Fix: Been in touch before counts comments and messages to this page only, before this run.

Problem: Chat window closed

Fix: The window closes 24 hours after their last message. A flow can send nothing until they write again.

Common questions

Question: Does a comment count as being in touch?

Answer: Yes. Been in touch before is true when the person commented on or wrote to this page before this run.

Question: What opens the chat window?

Answer: Their message, a tap on a button or quick reply, or opening your chat link. It stays open for 24 hours after the last one.

Related guides

Check their Instagram profile: https://commentwatchdog.com/help/flow-conditions/check-their-instagram-profile

Check what you know about them: https://commentwatchdog.com/help/flow-conditions/check-what-you-know-about-them

How a condition works: https://commentwatchdog.com/help/flow-conditions/how-a-condition-works

Plain text of this guide: https://commentwatchdog.com/help/flow-conditions/check-their-history-with-you.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt