Check what you know about them

Go one way when you have their email, phone, a tag or an answer.

By Anant Gupta, founder3 min readOwner, Administrator or ManagerUpdated

Copies the whole guide as plain text, with every location and link, to paste into an assistant.Open in the app
On this page
  1. Before you start
  2. 1Open the checks under What you know about them
  3. 2Check the email, phone or a tag
  4. 3Compare an answer they gave
  5. 4Wire the Yes and No ways
  6. If something is off
  7. Common questions
  8. Related guides

Before you start

  • Answers, fields, tags, email, phone.
  • No answer, no match.
  • Everywhere.
Steps

Open the checks under What you know about them.

ConditionAdd a ruleContact details

Open the app

The picker with Contact details open: the checks under What you know about them.
On a phone: Contact details picked in the row of groups, its checks under it.

You will see The group's checks; a pick becomes a rule.

Check the email, phone or a tag.

Email · Phone number · Tag

The Tag rule open: Tagged, or Not tagged, and the tag.
The same on a phone.

You will see The rule as a sentence.

Compare an answer they gave.

An answer they gaveTheir answer tothe comparison

Their answer to: the answer (roast), and the comparison under it (was answered).
The same on a phone.

You will see The comparison as a sentence.

Wire the Yes and No ways.

Yes · No

The two ways out on the step: Yes and No.
On a phone: Yes and No under Next steps, each with the step it leads to.

You will see Both ways wired.

If something is off

No answers to check yet
Ask first.
An option was renamed and the rule still works
Renamed options are followed.
Someone with no answer took the No way
Check was answered first.

Common questions

Can a condition compare numbers however people wrote them?

Yes. Compared as a number, 1,500 and 1500 are the same.

Can it check the domain of an email?

Yes. Email ends with… takes a domain such as @gmail.com or yourcompany.com.

Can it check an HTTP answer?

Yes. An answer they gave also reads built-in variables and the HTTP answers of this run.

For agents: plain text of this guide · all guides

For agents

Guide: Check what you know about them

This page: https://commentwatchdog.com/help/flow-conditions/check-what-you-know-about-them

Topic: Conditions

Time: about 3 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/inbox

Result when done: Go one way when you have their email, phone, a tag or an answer.

Context: These checks read what is saved on the person: their email and phone number, the tags they carry, and every answer and custom field. Ask for an email only when you do not have one; send the VIP line to people tagged vip; branch on the size they chose last week.

Before you start

1. Answers come from Ask a question steps in this flow or saved before, and from custom fields.

2. People who have not answered never match a comparison.

3. Every start and both platforms.

Steps

Step 1 of 4: Open the checks under What you know about them.

Where: Add a Condition (Steps, Decide) or click one on the canvas. In its panel press Add a rule (on a fresh condition, Browse all checks). The picker opens on Most used, with the groups listed beside it: press Contact details, and its checks show under the heading What you know about them. Search checks finds one by name.

Link: https://app.commentwatchdog.com/en/inbox (Open the app)

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-pick-contact.en.webp (The picker with Contact details open: the checks under What you know about them.)

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-pick-contact-phone.en.webp (On a phone: Contact details picked in the row of groups, its checks under it.)

You should see: The checks of What you know about them, each with a line on what it reads. Pick one and it joins the condition as a rule, open for its details.

Step 2 of 4: Check the email, phone or a tag.

Where: Email: Has an email, No email yet, or Email ends with… (@gmail.com or yourcompany.com). Phone number: Has a phone number, No phone number yet, or Number starts with… (+44, 0044 and 44 read the same). Tag: Tagged, or Not tagged, with the tag.

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-tag.en.webp (The Tag rule open: Tagged, or Not tagged, and the tag.)

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-tag-phone.en.webp (The same on a phone.)

You should see: The finished rule folds to its sentence, such as Tagged "regular".

Step 3 of 4: Compare an answer they gave.

Where: An answer they gave: under Their answer to, pick the answer (asked in this flow, or saved earlier); the comparison is the list right under it. Text: contains, doesn't contain, is exactly, is anything but, starts with, ends with, matches a pattern. Numbers: is at least, is at most, is more than, is less than, is between, is exactly, is not. Dates: is in the next or was in the last N days, is before, is after, is on. Choices: is one of, is none of. Every type: was answered, wasn't answered yet, was skipped.

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-contact.en.webp (Their answer to: the answer (roast), and the comparison under it (was answered).)

Screenshot: https://commentwatchdog.com/media/shots/dm-cond-contact-phone.en.webp (The same on a phone.)

You should see: Reads as: says the comparison in plain words, such as Answered "roast" or "size" is one of Large, Medium.

Step 4 of 4: Wire the Yes and No ways.

Where: Yes (they match) goes to one step, No (everyone else) to another: drag from each dot on the step, or pick the step under Next steps in the panel. A way with no wire ends the flow there for those people.

Screenshot: https://commentwatchdog.com/media/shots/dm-node-condition.en.webp (The two ways out on the step: Yes and No.)

Screenshot: https://commentwatchdog.com/media/shots/dm-node-condition-phone.en.webp (On a phone: Yes and No under Next steps, each with the step it leads to.)

You should see: Both ways lead somewhere.

If something is off

Problem: No answers to check yet

Fix: Add an Ask a question step before the condition; its answer shows up here.

Problem: An option was renamed and the rule still works

Fix: A rule on a choice keeps following an option that was renamed. A removed option or a changed answer type is warned about.

Problem: Someone with no answer took the No way

Fix: People who have not answered never match a comparison. Use was answered, or wasn't answered yet, to check for that.

Common questions

Question: Can a condition compare numbers however people wrote them?

Answer: Yes. Compared as a number, 1,500 and 1500 are the same.

Question: Can it check the domain of an email?

Answer: Yes. Email ends with… takes a domain such as @gmail.com or yourcompany.com.

Question: Can it check an HTTP answer?

Answer: Yes. An answer they gave also reads built-in variables and the HTTP answers of this run.

Related guides

Ask a question and save the answer: https://commentwatchdog.com/help/flow-steps/ask-a-question-and-save-the-answer

Add or remove tags: https://commentwatchdog.com/help/flow-steps/add-or-remove-tags

Set a field: https://commentwatchdog.com/help/flow-steps/set-a-field

Plain text of this guide: https://commentwatchdog.com/help/flow-conditions/check-what-you-know-about-them.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt

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