Missing pages when adding
The page you manage appears in the list.
On this page
Before you start
- The list shows what Meta offers for that login.
- Full Page access is more reliable.
- Instagram appears through its linked Page.
Reconnect and select everything.
Reconnect Facebooktick every page
You will see The page appears under Available to add.
Check the role on Facebook.
Facebookthe Pageyour role
You will see With full access, the page is offered.
Refresh for Instagram.
Instagramlink a PageRefresh pages
You will see The account appears with its mark.
If something is off
- No pages found on this Facebook account
- Reconnect with the account that manages them.
- It is a group or a personal profile
- Groups and personal profiles cannot be moderated.
Common questions
Why is my Instagram account not in the list of pages to add?
Because Instagram appears through its linked Facebook Page. Link the account to a Page in the Instagram app, then use Refresh pages on the Pages tab; the account appears with the Instagram mark.
Does a task-level Facebook role let me add a page?
Not reliably. A limited role may not be offered to apps at all; full Page access is more reliable, and with full access the page is offered. The Page has to be one your Facebook account manages.
Where does the list of pages I can add come from?
From Meta. The list shows what Meta offers for the connected login, so a page is missing when it was not selected in the Facebook dialog, when your Facebook role on it is limited, or when it is an Instagram account without a linked Page.
Can I add pages from a second Facebook account to the same workspace?
No. CommentWatchDog uses one Facebook login per workspace. Every Facebook page and Instagram account that login manages can be added, up to your plan's page limit, but pages under a different Facebook login cannot be added to the same workspace.
For agents: plain text of this guide · all guides
For agents
Guide: Missing pages when adding
This page: https://commentwatchdog.com/help/troubleshooting/missing-pages-when-adding
Topic: Troubleshooting
Time: about 2 minutes
Who can do it: Owner or Administrator
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/pages
Result when done: The page you manage appears in the list.
Context: A page is missing because it was not selected in the Facebook dialog, because your Facebook role on it is limited, or because it is an Instagram account without a linked Page.
Before you start
1. The list shows what Meta offers for the connected login.
2. Full Page access is more reliable than a task-level role.
3. Instagram appears through its linked Facebook Page.
Steps
Step 1 of 3: Reconnect and select everything.
Where: Reconnect Facebook on the Pages tab, and tick every page in the dialog.
Link: https://app.commentwatchdog.com/en/settings/pages (Open Settings, Pages)
Screenshot: https://commentwatchdog.com/media/shots/pages.en.webp (Reconnect Facebook.)
Screenshot: https://commentwatchdog.com/media/shots/pages-phone.en.webp (The same on a phone.)
You should see: The page appears under Available to add.
Step 2 of 3: Check the role on Facebook.
Where: The Page has to be one your Facebook account manages. A limited role may not be offered to apps.
You should see: With full access, the page is offered.
Step 3 of 3: Refresh for Instagram.
Where: Link the account to a Page in the Instagram app, then Refresh pages here.
Screenshot: https://commentwatchdog.com/media/shots/pages-refresh.en.webp (Refresh pages.)
Screenshot: https://commentwatchdog.com/media/shots/pages-available-phone.en.webp (The same on a phone.)
You should see: The account appears with the Instagram mark.
If something is off
Problem: No pages found on this Facebook account
Fix: The login manages none, or none were selected. Reconnect with the right account.
Problem: It is a group or a personal profile
Fix: Those cannot be moderated by an app.
Common questions
Question: Why is my Instagram account not in the list of pages to add?
Answer: Because Instagram appears through its linked Facebook Page. Link the account to a Page in the Instagram app, then use Refresh pages on the Pages tab; the account appears with the Instagram mark.
Question: Does a task-level Facebook role let me add a page?
Answer: Not reliably. A limited role may not be offered to apps at all; full Page access is more reliable, and with full access the page is offered. The Page has to be one your Facebook account manages.
Question: Where does the list of pages I can add come from?
Answer: From Meta. The list shows what Meta offers for the connected login, so a page is missing when it was not selected in the Facebook dialog, when your Facebook role on it is limited, or when it is an Instagram account without a linked Page.
Question: Can I add pages from a second Facebook account to the same workspace?
Answer: No. CommentWatchDog uses one Facebook login per workspace. Every Facebook page and Instagram account that login manages can be added, up to your plan's page limit, but pages under a different Facebook login cannot be added to the same workspace.
Related guides
Missing pages in the list: https://commentwatchdog.com/help/pages/missing-pages-in-the-list
Instagram accounts and the linked Page: https://commentwatchdog.com/help/pages/instagram-accounts-and-the-linked-page
Groups and personal profiles are not supported: https://commentwatchdog.com/help/platforms/groups-and-personal-profiles-are-not-supported
Plain text of this guide: https://commentwatchdog.com/help/troubleshooting/missing-pages-when-adding.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt