AI checks unavailable
You know which rules paused and that they catch up by themselves.
On this page
Before you start
- Comments still arrive and are stored.
- Live comments are retried automatically.
- A cleanup that ran without AI says so.
Confirm it.
The Playground, on the page Moderation tab
You will see A statement instead of a wrong verdict.
Re-run any cleanup that ran meanwhile.
Post cleanupthe postRe-run check
You will see A fresh check, with the AI rules.
If something is off
- Did I lose comments
- No; only the judgement waited.
- How long does it last
- Usually minutes, with nothing to do.
- My cleanup flagged very little
- It may have run without AI; re-run it.
Common questions
Which moderation rules depend on the AI service?
Four: Profanity, Negativity, Custom topics and Impersonators read meaning with AI. If that service is briefly unavailable those wait and retry, while the rules that match text keep running.
Where can I confirm that AI checks are unavailable right now?
In the Playground on the page Moderation tab. It says AI checks are unavailable right now and that they retry automatically on live comments, so you get a statement instead of a wrong verdict.
Are live comments re-checked on their own once the AI is back?
Yes. Live comments are retried automatically. A cleanup that ran without AI says so on its result; use Re-run check on the post for a fresh check with the AI rules, and the earlier check stays in the history for comparison.
Does re-running a check after an AI outage cost credits again?
Yes. A re-run judges every loaded comment again, so it counts credits again. If you only want to see what the earlier run found, open the check history instead; reading it costs nothing.
For agents: plain text of this guide · all guides
For agents
Guide: AI checks unavailable
This page: https://commentwatchdog.com/help/troubleshooting/ai-checks-unavailable
Topic: Troubleshooting
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: You know which rules paused and that they catch up by themselves.
Context: Four rules read meaning with AI: Profanity, Negativity, Custom topics and Impersonators. If that service is briefly unavailable, those wait and retry; the rules that match text keep running.
Before you start
1. Comments still arrive and are stored the whole time.
2. Live comments are retried automatically.
3. A cleanup that ran without AI says so on its result.
Steps
Step 1 of 2: Confirm it.
Where: The Playground says AI checks are unavailable right now, and that they retry automatically on live comments.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/moderation-playground.en.webp (The playground verdict names the check that ran.)
Screenshot: https://commentwatchdog.com/media/shots/moderation-playground-phone.en.webp (The same on a phone.)
You should see: A statement instead of a wrong verdict.
Step 2 of 2: Re-run any cleanup that ran meanwhile.
Where: Re-run check on the post. The earlier check stays in the history for comparison.
Link: https://app.commentwatchdog.com/en/tools (Open post cleanup)
Screenshot: https://commentwatchdog.com/media/shots/cleanup-loaded.en.webp (Check comments again.)
Screenshot: https://commentwatchdog.com/media/shots/cleanup-phone-loaded.en.webp (The same on a phone.)
You should see: A fresh check with the AI rules included.
If something is off
Problem: Did I lose comments
Fix: No. Only the judgement waited.
Problem: How long does it last
Fix: Usually minutes, and there is nothing to switch at your end.
Problem: My cleanup flagged very little
Fix: It may have run without AI. The warning is on the result; re-run it.
Common questions
Question: Which moderation rules depend on the AI service?
Answer: Four: Profanity, Negativity, Custom topics and Impersonators read meaning with AI. If that service is briefly unavailable those wait and retry, while the rules that match text keep running.
Question: Where can I confirm that AI checks are unavailable right now?
Answer: In the Playground on the page Moderation tab. It says AI checks are unavailable right now and that they retry automatically on live comments, so you get a statement instead of a wrong verdict.
Question: Are live comments re-checked on their own once the AI is back?
Answer: Yes. Live comments are retried automatically. A cleanup that ran without AI says so on its result; use Re-run check on the post for a fresh check with the AI rules, and the earlier check stays in the history for comparison.
Question: Does re-running a check after an AI outage cost credits again?
Answer: Yes. A re-run judges every loaded comment again, so it counts credits again. If you only want to see what the earlier run found, open the check history instead; reading it costs nothing.
Related guides
When the AI is unavailable: https://commentwatchdog.com/help/moderation-rules/when-the-ai-is-unavailable
Check comments against your rules: https://commentwatchdog.com/help/post-cleanup/check-comments-against-your-rules
Test a comment in the Playground: https://commentwatchdog.com/help/moderation-rules/test-a-comment-in-the-playground
Plain text of this guide: https://commentwatchdog.com/help/troubleshooting/ai-checks-unavailable.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt