The inbox is empty after connecting
You know whether something is wrong or whether nothing has happened yet.
On this page
Before you start
- Comments arrive from when the page was added.
- Old comments come from Post cleanup.
- The page must show Receiving comments.
Check the page is live.
SettingsPagesReceiving comments
You will see A page that is on and connected.
Test with a real comment.
Comment on your own post, then watch the inbox
You will see The comment arrives, marked with its page.
Bring in the history you want.
Post cleanupthe post link
You will see The old comments, ready to clean.
If something is off
- The test comment never arrived
- Check the page is connected and not paused.
- I expected my old comments
- Old comments come from Post cleanup.
- Filters are hiding everything
- Clear the filters and set Date to All time.
Common questions
Is an empty inbox right after connecting a page normal?
Usually, yes. CommentWatchDog collects comments from the moment a page is added and does not import your history, so an empty inbox on a new page usually means nobody has commented since. The page should read Receiving comments with its switch on.
How quickly should a new comment show up in the inbox?
Within seconds. Comments arrive by Meta webhook, so a comment on your own post from another account should appear in the inbox within seconds, with the page mark on it.
Is there a limit on how old a post can be for Post cleanup?
No. Post cleanup fetches every comment on a post, however old, once you load it by its link, and the old comments are then ready to check and clean.
Does loading an old post in Post cleanup use credits?
Loading is free. Loading, browsing, searching and filtering a post cost nothing; a credit is counted once per comment shown in a check or acted on, and a comment is never billed twice.
For agents: plain text of this guide · all guides
For agents
Guide: The inbox is empty after connecting
This page: https://commentwatchdog.com/help/troubleshooting/the-inbox-is-empty-after-connecting
Topic: Troubleshooting
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: You know whether something is wrong or whether nothing has happened yet.
Context: CommentWatchDog collects comments from the moment a page is added. An empty inbox on a new page usually means nobody has commented since; it does not import your history.
Before you start
1. Comments arrive from the moment the page is added, not before.
2. Old comments are fetched with Post cleanup, on demand.
3. A page must show Receiving comments for anything to arrive.
Steps
Step 1 of 3: Check the page is live.
Where: Settings, Pages. The page should read Receiving comments and its switch should be on.
Link: https://app.commentwatchdog.com/en/settings/pages (Open Settings, Pages)
Screenshot: https://commentwatchdog.com/media/shots/pages.en.webp (The page switch, on.)
Screenshot: https://commentwatchdog.com/media/shots/pages-phone.en.webp (The same on a phone.)
You should see: A page that is on and connected.
Step 2 of 3: Test with a real comment.
Where: Comment on your own post from another account, and watch the inbox. It should arrive within seconds.
Link: https://app.commentwatchdog.com/en/inbox (Open the inbox)
Screenshot: https://commentwatchdog.com/media/shots/inbox.en.webp (A real comment arriving.)
Screenshot: https://commentwatchdog.com/media/shots/inbox-phone.en.webp (The same on a phone.)
You should see: The comment in the inbox, with the page mark on it.
Step 3 of 3: Bring in the history you want.
Where: Post cleanup, with the link to an old post. Every comment on it is fetched, however old.
Link: https://app.commentwatchdog.com/en/tools (Open post cleanup)
Screenshot: https://commentwatchdog.com/media/shots/cleanup-loaded.en.webp (Post cleanup brings older comments in.)
Screenshot: https://commentwatchdog.com/media/shots/cleanup-phone-loaded.en.webp (The same on a phone.)
You should see: The old comments, ready to check and clean.
If something is off
Problem: The test comment never arrived
Fix: Check the page is connected and not paused, then reconnect Facebook.
Problem: I expected my old comments
Fix: They are fetched by Post cleanup, not imported automatically.
Problem: Filters are hiding everything
Fix: Clear filters and set Date to All time.
Common questions
Question: Is an empty inbox right after connecting a page normal?
Answer: Usually, yes. CommentWatchDog collects comments from the moment a page is added and does not import your history, so an empty inbox on a new page usually means nobody has commented since. The page should read Receiving comments with its switch on.
Question: How quickly should a new comment show up in the inbox?
Answer: Within seconds. Comments arrive by Meta webhook, so a comment on your own post from another account should appear in the inbox within seconds, with the page mark on it.
Question: Is there a limit on how old a post can be for Post cleanup?
Answer: No. Post cleanup fetches every comment on a post, however old, once you load it by its link, and the old comments are then ready to check and clean.
Question: Does loading an old post in Post cleanup use credits?
Answer: Loading is free. Loading, browsing, searching and filtering a post cost nothing; a credit is counted once per comment shown in a check or acted on, and a comment is never billed twice.
Related guides
Connect Facebook and add your pages: https://commentwatchdog.com/help/getting-started/connect-facebook-and-add-your-pages
Load a post, ad or reel by its link: https://commentwatchdog.com/help/post-cleanup/load-a-post-ad-or-reel-by-its-link
A page shows Disconnected: https://commentwatchdog.com/help/troubleshooting/a-page-shows-disconnected
Plain text of this guide: https://commentwatchdog.com/help/troubleshooting/the-inbox-is-empty-after-connecting.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt