Groups and personal profiles are not supported

For agents

Guide: Groups and personal profiles are not supported

This page: https://commentwatchdog.com/help/platforms/groups-and-personal-profiles-are-not-supported

Topic: How Facebook and Instagram behave

Time: about 2 minutes

Who can do it: Anyone on your team

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/settings/pages

Result when done: You know which surfaces can be moderated and which cannot.

Context: CommentWatchDog works on Facebook Pages and Instagram professional accounts. Facebook groups and personal profiles are not available to apps for comment moderation, so they cannot be added.

Before you start

1. A Facebook Page and an Instagram professional account are the two supported surfaces.

2. Groups and personal profiles cannot be added.

3. A personal Instagram account can be switched to professional in the app.

Steps

Step 1 of 2: Check what you have.

Where: Settings, Pages. Available to add lists exactly the surfaces Meta offers for your login.

Link: https://app.commentwatchdog.com/en/settings/pages (Open Settings, Pages)

Screenshot: https://commentwatchdog.com/media/shots/pages.en.webp (The Pages tab lists Pages and professional Instagram accounts only.)

Screenshot: https://commentwatchdog.com/media/shots/pages-phone.en.webp (The same on a phone.)

You should see: Pages and Instagram accounts, and nothing else.

Step 2 of 2: Convert what you can.

Where: A personal Instagram account becomes eligible by switching to a business or creator account and linking it to a Page.

You should see: The account appears in Available to add after a refresh.

If something is off

Problem: My community is a group

Fix: Group comments cannot be moderated by an app. Moderation tools inside the group are the only option.

Problem: I post from my personal profile

Fix: Create a Page for the business; it is what Meta offers moderation for.

Common questions

Question: Can I add a personal Instagram account?

Answer: Not while it is personal. Switch it to a business or creator account in the Instagram app and link it to a Page; it then appears in Available to add on Settings, Pages after a refresh.

Question: Does an Instagram creator account count as a professional account?

Answer: Yes. CommentWatchDog works on Facebook Pages and Instagram professional accounts, meaning business or creator accounts linked to a Page.

Question: Can I add pages that belong to a different Facebook login?

Answer: No. One Facebook account per workspace: every Facebook Page and Instagram account that login manages can be added, up to your plan's page limit, but pages under a different Facebook login cannot be added to the same workspace. Available to add lists exactly what Meta offers for your login.

Related guides

Instagram accounts and the linked Page: https://commentwatchdog.com/help/pages/instagram-accounts-and-the-linked-page

Missing pages in the list: https://commentwatchdog.com/help/pages/missing-pages-in-the-list

Add a page or an Instagram account: https://commentwatchdog.com/help/pages/add-a-page-or-an-instagram-account

Plain text of this guide: https://commentwatchdog.com/help/platforms/groups-and-personal-profiles-are-not-supported.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt