Report a problem
A problem reaches a person who can fix it, with what they need to fix it.
On this page
Before you start
- A task ID or page name is usually enough.
- Report a security issue privately.
- The exact error wording helps most.
Collect the detail.
Copy task ID, or the page and the time
You will see The identifiers that find the event.
Write to us.
support@commentwatchdog.com
You will see A reply from a person.
If something is off
- It is urgent
- Say so in the subject, with the page name.
- It is a security issue
- Write privately; do not post details publicly.
- I cannot sign in to collect anything
- Write with the email you sign in with.
Common questions
What is the support email for CommentWatchDog?
support@commentwatchdog.com. Write with what you expected, what happened, and where, and a person replies rather than a ticket robot.
What should I include when a bulk action fails?
The task ID. Open the task under Tasks and press Copy task ID; a task ID or a page name is usually enough for support to find the event.
Do I need to send a screenshot with my report?
Not necessarily. Exports and screenshots help, but the exact wording of an error helps more; for a comment, the page and roughly when it happened is enough.
Can anyone on my team report a problem?
Yes. Reporting a problem is open to anyone on your team; it is an email, so no owner or administrator role is needed.
For agents: plain text of this guide · all guides
For agents
Guide: Report a problem
This page: https://commentwatchdog.com/help/security/report-a-problem
Topic: Security, privacy and data
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: A problem reaches a person who can fix it, with what they need to fix it.
Context: Write to us, and include the two or three details that turn a report into a fix: what you expected, what happened, and where.
Before you start
1. A task ID or a page name is usually enough to find the event.
2. A security issue should be reported privately rather than in public.
3. Exports and screenshots help, but the exact wording of an error helps more.
Steps
Step 1 of 2: Collect the detail.
Where: For a failed bulk action, Copy task ID in the task. For a comment, the page and roughly when. For an error, its exact words.
Link: https://app.commentwatchdog.com/en/tools/tasks (Open Tasks)
Screenshot: https://commentwatchdog.com/media/shots/tasks-detail.en.webp (The task page: the detail to send us.)
Screenshot: https://commentwatchdog.com/media/shots/tasks-detail-phone.en.webp (The same on a phone.)
You should see: The identifiers that let someone find the same event.
Step 2 of 2: Write to us.
Where: support@commentwatchdog.com, with what you expected, what happened, and the detail you collected.
You should see: A reply from a person, not a ticket robot.
If something is off
Problem: It is urgent
Fix: Say so in the subject, with the page name.
Problem: It is a security issue
Fix: Write privately to the same address; do not post details publicly.
Problem: I cannot sign in to collect anything
Fix: Write anyway with the email address you sign in with.
Common questions
Question: What is the support email for CommentWatchDog?
Answer: support@commentwatchdog.com. Write with what you expected, what happened, and where, and a person replies rather than a ticket robot.
Question: What should I include when a bulk action fails?
Answer: The task ID. Open the task under Tasks and press Copy task ID; a task ID or a page name is usually enough for support to find the event.
Question: Do I need to send a screenshot with my report?
Answer: Not necessarily. Exports and screenshots help, but the exact wording of an error helps more; for a comment, the page and roughly when it happened is enough.
Question: Can anyone on my team report a problem?
Answer: Yes. Reporting a problem is open to anyone on your team; it is an email, so no owner or administrator role is needed.
Related guides
A task finished with failures: https://commentwatchdog.com/help/troubleshooting/a-task-finished-with-failures
Cannot sign in: https://commentwatchdog.com/help/troubleshooting/cannot-sign-in
What is stored and for how long: https://commentwatchdog.com/help/security/what-is-stored-and-for-how-long
Plain text of this guide: https://commentwatchdog.com/help/security/report-a-problem.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt