What is stored and for how long

For agents

Guide: What is stored and for how long

This page: https://commentwatchdog.com/help/security/what-is-stored-and-for-how-long

Topic: Security, privacy and data

Time: about 3 minutes

Who can do it: Owner or Administrator

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/settings/account

Result when done: You know what data sits in your workspace and why.

Context: CommentWatchDog stores what it needs to show you your comments and to answer for what it did: the comments themselves, what happened to them, your settings, and your team.

Before you start

1. Comments are stored so the inbox, filters and history work.

2. Deleted comments keep a record in the Bin, which is why you can answer for a removal.

3. Deleting the account removes the workspace and its data.

Steps

Step 1 of 3: Comments and what happened to them.

Where: Each comment, its author name, its page, its labels, and the actions taken on it. That is what the inbox, the filters and Insights read.

Link: https://app.commentwatchdog.com/en/inbox (Open the inbox)

Screenshot: https://commentwatchdog.com/media/shots/inbox.en.webp (Comments and what happened to them.)

Screenshot: https://commentwatchdog.com/media/shots/inbox-phone.en.webp (The same on a phone.)

You should see: A history you can search and answer for.

Step 2 of 3: Your settings and your team.

Where: Rules, agents, automations, saved replies, page groups, roles and page access. These are your configuration.

Link: https://app.commentwatchdog.com/en/settings/pages (Open Settings, Pages)

Screenshot: https://commentwatchdog.com/media/shots/pages.en.webp (Your pages, groups and team.)

Screenshot: https://commentwatchdog.com/media/shots/pages-phone.en.webp (The same on a phone.)

You should see: What you built, kept until you change or remove it.

Step 3 of 3: What is not stored.

Where: Card details are held by Stripe, not by us. Your Facebook password is never seen; the connection uses tokens Meta issues.

You should see: Two sensitive things that never sit in this app.

If something is off

Problem: How long are comments kept

Fix: As long as your workspace exists. Deleting the account removes them.

Problem: Can I remove one comment record

Fix: Clear bin removes the records in the Bin. Comments in the inbox belong to the pages you watch.

Problem: Where is it hosted

Fix: On our own servers in Europe, with off-site backups.

Common questions

Question: Which sensitive details does CommentWatchDog never hold?

Answer: Your card details and your Facebook password. Card details are held by Stripe, not by CommentWatchDog, and the Facebook connection uses tokens Meta issues, so the password is never seen.

Question: Why are my comments stored at all?

Answer: So the inbox, filters, history and Insights work. Each comment is kept with its author name, its page, its labels and the actions taken on it, which gives you a history you can search and answer for.

Question: Is anything kept about a comment after it is deleted?

Answer: Yes. Deleted comments keep a record in the Bin, which is why you can answer for a removal; the inbox, the Bin and Insights all read the same stored history.

Question: Which of my settings does CommentWatchDog keep?

Answer: Rules, agents, automations, saved replies, page groups, roles and page access. That is your configuration, kept until you change or remove it.

Related guides

Delete your data: https://commentwatchdog.com/help/security/delete-your-data

Permissions requested and why: https://commentwatchdog.com/help/security/permissions-requested-and-why

Delete your account: https://commentwatchdog.com/help/account/delete-your-account

Plain text of this guide: https://commentwatchdog.com/help/security/what-is-stored-and-for-how-long.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt