Turn on push notifications

For agents

Guide: Turn on push notifications

This page: https://commentwatchdog.com/help/notifications/turn-on-push-notifications

Topic: Notifications and the phone app

Time: about 2 minutes

Who can do it: Anyone on your team

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/settings/notifications?tab=device

Result when done: Your device tells you when a comment needs a reply, even with the app closed.

Context: Push notifications are granted per device and per browser. One button asks your device for permission, and from then on that device receives what you choose.

Before you start

1. Each device is separate: your phone, your laptop and your tablet each have their own switch.

2. On an iPhone the app must be on the Home Screen first.

3. A device that never opens the app stops receiving them.

Steps

Step 1 of 3: Open This device.

Where: Settings, Notifications, then the Device side.

Link: https://app.commentwatchdog.com/en/settings/notifications?tab=device (Open This device)

Screenshot: https://commentwatchdog.com/media/shots/device.en.webp (This device, under Notifications.)

Screenshot: https://commentwatchdog.com/media/shots/device-phone.en.webp (The same on a phone.)

You should see: A card for the device you are on, and the devices that already receive notifications.

Step 2 of 3: Press Turn on notifications and allow.

Where: Your browser or phone asks once. Choose Allow.

Screenshot: https://commentwatchdog.com/media/shots/device.en.webp (Turn on notifications, then Allow in the browser.)

Screenshot: https://commentwatchdog.com/media/shots/device-turnon-phone.en.webp (The same on a phone.)

You should see: Notifications are on for this device, with the switches for what you receive.

Step 3 of 3: Send a test.

Where: Send a test notification, under the switches.

Screenshot: https://commentwatchdog.com/media/shots/device.en.webp (Test, beside your device.)

Screenshot: https://commentwatchdog.com/media/shots/device-phone.en.webp (The same on a phone.)

You should see: A notification arrives within a few seconds, through the same channel every real alert uses.

If something is off

Problem: Notifications are blocked for this site

Fix: Allow them in your browser site settings, then come back and turn them on again.

Problem: The browser asked quietly

Fix: Some browsers show only a small bell in the address bar. Click it and allow for this site.

Problem: Nothing arrives after allowing

Fix: Open the guide for notifications that do not arrive; it covers each platform.

Common questions

Question: Do I have to allow notifications separately in each browser I use?

Answer: Yes. Push notifications are granted per device and per browser, so your phone, your laptop and your tablet each have their own switch, and so does each browser on them.

Question: Will my browser ask for notification permission more than once?

Answer: No. Your browser or phone asks once when you press Turn on notifications; choose Allow. From then on that device receives what you choose on This device.

Question: What happens if a device stops opening CommentWatchDog?

Answer: It stops receiving notifications. A device that never opens the app may no longer be registered; opening the app once on that device and sending a test brings it back.

Related guides

Choose which pushes you get, per device: https://commentwatchdog.com/help/notifications/choose-which-pushes-you-get-per-device

Notifications do not arrive: https://commentwatchdog.com/help/notifications/notifications-do-not-arrive

Install on iPhone: https://commentwatchdog.com/help/notifications/install-on-iphone

Plain text of this guide: https://commentwatchdog.com/help/notifications/turn-on-push-notifications.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt