Export to CSV or by email
The numbers leave the app in a form a spreadsheet can read.
On this page
Before you start
- The export matches what is on screen.
- An emailed export goes to your sign-in address.
- Exports you ask for are always sent.
Set the range first.
The date button, top right
You will see The period and pages the file will cover.
Export it.
Export CSVdownload or email
You will see A file, or a note that it was emailed.
If something is off
- The export failed
- Use the email option for a very large range.
- The email did not arrive
- Check spam; exports are always sent.
- The file has fewer rows than expected
- It follows the range, your pages and your plan’s history.
Common questions
Which plans include CSV and email exports?
Growth, Pro and Elite. On smaller plans, Export CSV shows a lock and the plan that opens it; the insights themselves are on every plan.
Which email address does an exported CSV go to?
The address you sign in with, when you choose Send to my email under Export CSV. Exports you request are always sent, whatever your email preferences say.
What is the difference between Direct download and Send to my email?
Where the file lands. Direct download saves the CSV on the device you are using, straight away. Send to my email mails the same file as an attachment to the address you sign in with, which suits a phone or a file you want to forward.
Does the export include every page or only the ones I filtered?
Only what is on screen: the same range and the same pages. For one page or one group alone, open it and export from its Insights tab.
Who on the team can export Insights?
Anyone on your team. The file follows the range and the pages that person can see.
For agents: plain text of this guide · all guides
For agents
Guide: Export to CSV or by email
This page: https://commentwatchdog.com/help/insights/export-to-csv-or-by-email
Topic: Insights and exports
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox/insights
Result when done: The numbers leave the app in a form a spreadsheet can read.
Context: An export is a CSV of the comments in the period and on the pages you are looking at, one row per comment, with a column that says whether live moderation or a cleanup handled it. Direct download saves the file straight away; Send to my email mails the same file to you as an attachment. Exports are included from Growth.
Before you start
1. The export covers what is on screen: the same range and the same pages. The switch beside Daily activity changes the chart only, never the file.
2. An emailed export arrives at the address you sign in with.
3. Exports you request are always sent, whatever your email preferences say.
Steps
Step 1 of 2: Set the range first.
Where: The export follows the range exactly, so choose it before exporting. For one page or one group alone, open that page or group, then its Insights tab.
Link: https://app.commentwatchdog.com/en/inbox/insights (Open Insights)
Screenshot: https://commentwatchdog.com/media/shots/insights-30d.en.webp (The date range, set before exporting.)
Screenshot: https://commentwatchdog.com/media/shots/insights-30d-phone.en.webp (The same on a phone.)
You should see: The period and the pages the file will cover.
Step 2 of 2: Export it.
Where: Export CSV, then Direct download or Send to my email.
Screenshot: https://commentwatchdog.com/media/shots/insights-export.en.webp (Export CSV: direct download, or to your email.)
Screenshot: https://commentwatchdog.com/media/shots/insights-export-phone.en.webp (The same on a phone.)
You should see: A file in your downloads, or a message saying the export was sent to your email.
If something is off
Problem: The export failed
Fix: Try again. A very large range can time out on a direct download; use the email option instead.
Problem: The email did not arrive
Fix: Check spam. Exports are essential emails and are sent whatever your preferences say.
Problem: The file has fewer rows than expected
Fix: It follows the range, the pages you can see and the history your plan keeps.
Common questions
Question: Which plans include CSV and email exports?
Answer: Growth, Pro and Elite. On smaller plans, Export CSV shows a lock and the plan that opens it; the insights themselves are on every plan.
Question: Which email address does an exported CSV go to?
Answer: The address you sign in with, when you choose Send to my email under Export CSV. Exports you request are always sent, whatever your email preferences say.
Question: What is the difference between Direct download and Send to my email?
Answer: Where the file lands. Direct download saves the CSV on the device you are using, straight away. Send to my email mails the same file as an attachment to the address you sign in with, which suits a phone or a file you want to forward.
Question: Does the export include every page or only the ones I filtered?
Answer: Only what is on screen: the same range and the same pages. For one page or one group alone, open it and export from its Insights tab.
Question: Who on the team can export Insights?
Answer: Anyone on your team. The file follows the range and the pages that person can see.
Related guides
Choose a date range: https://commentwatchdog.com/help/insights/choose-a-date-range
Replies by user, automation and agent: https://commentwatchdog.com/help/insights/replies-by-user-automation-and-agent
Insights for a brand: https://commentwatchdog.com/help/insights/insights-for-a-brand
Plain text of this guide: https://commentwatchdog.com/help/insights/export-to-csv-or-by-email.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt