Guide: Export to CSV or by email
This page: https://commentwatchdog.com/help/insights/export-to-csv-or-by-email
Topic: Insights and exports
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox/insights
Result when done: The numbers leave the app in a form a spreadsheet can read.
Context: An export covers the period and source you are looking at. A small export downloads straight away; a large one is emailed to you when it is ready, so a big range never blocks the page. Exports are included from Growth.

Before you start:
1. The export matches what is on screen: the same range, the same source, the same pages.
2. An emailed export arrives at the address you sign in with.
3. Exports you request are always sent, whatever your email preferences say.

Steps:
Step 1 of 2: Set the range and source first.
Where: The export follows them exactly, so choose them before exporting.
Link: https://app.commentwatchdog.com/en/inbox/insights (Open Insights)
Screenshot: https://commentwatchdog.com/media/shots/insights-30d.en.webp (Range and source, set before exporting.)
Screenshot: https://commentwatchdog.com/media/shots/insights-30d-phone.en.webp (The same on a phone.)
You should see: The page showing exactly what the file will contain.

Step 2 of 2: Export it.
Where: Export CSV, then Direct download or Send to my email.
Screenshot: https://commentwatchdog.com/media/shots/insights-export.en.webp (Export CSV: direct download, or to your email.)
Screenshot: https://commentwatchdog.com/media/shots/insights-export-phone.en.webp (The same on a phone.)
You should see: A file in your downloads, or a message saying the export was sent to your email.

If something is off:
Problem: The export failed
Fix: Try again. A very large range can time out on a direct download; use the email option instead.
Problem: The email did not arrive
Fix: Check spam. Exports are essential emails and are sent whatever your preferences say.
Problem: The file has fewer rows than expected
Fix: It follows the range, the source and the pages you can see.

Common questions:
Question: Which plans include CSV and email exports?
Answer: Growth, Pro and Elite. On smaller plans, Export CSV shows a lock and the plan that opens it; the insights themselves are on every plan.
Question: Which email address does an exported CSV go to?
Answer: The address you sign in with, when you choose Send to my email under Export CSV. Exports you request are always sent, whatever your email preferences say.
Question: When should I email the export instead of downloading it?
Answer: For a large range. A small export downloads straight away; a large one is emailed to you when it is ready, so a big range never blocks the page.
Question: Does the export include every page or only the ones I filtered?
Answer: Only what is on screen: the same range, the same source and the same pages. Set them before you export and the page shows exactly what the file will contain.
Question: Who on the team can export Insights?
Answer: Anyone on your team. The file follows the range, the source and the pages that person can see.

Related guides:
- Choose a date range: https://commentwatchdog.com/help/insights/choose-a-date-range
- Replies by user, automation and agent: https://commentwatchdog.com/help/insights/replies-by-user-automation-and-agent
- Insights for a brand: https://commentwatchdog.com/help/insights/insights-for-a-brand

Plain text of this guide: https://commentwatchdog.com/help/insights/export-to-csv-or-by-email.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt