Retry failed runs

For agents

Guide: Retry failed runs

This page: https://commentwatchdog.com/help/flow-builder/retry-failed-runs

Topic: Flow builder

Time: about 2 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/inbox

Result when done: A run that failed for a passing reason goes on again from the step it stopped on, without sending anything twice.

Context: Some failures mend themselves: your API was down, Meta's sending limit ran out, the page's connection needed a reconnect that you have since done, or a block was lifted. For those, a failed run offers Retry from failed step. It walks on from the step it stopped on, on the version of the flow it started with; what already went is not sent again. A closed reply window, the step cap and an AI answer that was missing are never offered, because a second try would not change them.

Before you start

1. Only people who can edit the page's automations can retry.

2. A retry happens one run at a time.

3. Fix the cause first (reconnect the page, bring your API back), or the retry fails the same way.

Steps

Step 1 of 3: Open Runs and show the failed ones.

Where: Runs, in the bar at the top of the canvas; then the chip Failed, above the list. The chip is there only while the flow has failed runs.

Link: https://app.commentwatchdog.com/en/inbox (Open the app)

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-run-failed.en.webp (The chip Failed, above the list of runs.)

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-run-failed-list-phone.en.webp (The chip Failed on a phone, above the list of runs.)

You should see: The failed runs, newest first.

Step 2 of 3: Open the run and read why it failed.

Where: Click the run. Its path stops at the step that failed, marked with a red triangle; click that step and the box In this run, at the top of its panel, says what went wrong, with the platform's own error under it. The usual reasons: your API did not answer, Meta's sending limit was reached, the page's connection needs reconnecting, Meta refused the message, or the 24-hour window had closed.

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-run-failed.en.webp (In this run, on the step that failed: The message was refused, and Meta's error.)

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-run-failed-phone.en.webp (The same box on a phone.)

You should see: When a second try can help, Retry from failed step in the bar above the canvas.

Step 3 of 3: Retry it.

Where: Retry from failed step, in the bar above the canvas that names the run. The bar then asks Retry from the step that failed?: press Retry now (Keep as failed leaves the run as it is). On a phone you can open the failed run and read why it failed; Retry from failed step is on a computer.

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-run-failed.en.webp (Retry from failed step, in the run's bar.)

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-run-retry.en.webp (The bar then asks; press Retry now.)

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-run-failed-phone.en.webp (On a phone: the failed step and its reason. Retry from failed step is on a computer.)

You should see: Retry started. The run goes on for that person from the step that failed.

If something is off

Problem: There is no Retry on a failed run

Fix: That failure will not change on a second try: a closed 24-hour window, too many steps in a row, or a missing AI answer.

Problem: The retry failed again

Fix: The cause is still there. Reconnect the page, check your API, or wait for Meta's limit, then retry.

Problem: This run is no longer failed

Fix: It was retried already, or it has moved on. Reload Runs.

Common questions

Question: Does a retry send the same message twice?

Answer: No. The run goes on from the step that failed; the steps that already went are not sent again.

Question: Which version of the flow does a retry use?

Answer: The version the run started with, even if you have saved changes since.

Question: Why can't I retry a run whose reply window closed?

Answer: Meta only allows messages within 24 hours of the person's last message, and that only gets later. If the window is closed when the retry reaches a message, the run ends as skipped.

Related guides

Follow a run step by step: https://commentwatchdog.com/help/flow-builder/follow-a-run-step-by-step

Send an HTTP request from a flow: https://commentwatchdog.com/help/http-requests/send-an-http-request-from-a-flow

Read the numbers on a flow: https://commentwatchdog.com/help/flow-builder/read-the-numbers-on-a-flow

Plain text of this guide: https://commentwatchdog.com/help/flow-builder/retry-failed-runs.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt