Split people at random

For agents

Guide: Split people at random

This page: https://commentwatchdog.com/help/flow-steps/split-people-at-random

Topic: Flow steps

Time: about 2 minutes

Who can do it: Owner, Administrator or Manager

Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)

Start in the app: https://app.commentwatchdog.com/en/inbox

Result when done: People go down two or more paths in the shares you set, to test openers.

Context: A/B split sends each person down one path, picked at random by the shares you set: half get one opening line, half another. The flow's Insights then show how many took each path and how far they went.

Before you start

1. 2 to 4 paths; the shares add up to 100%.

2. It works anywhere in a flow, on both platforms.

3. Each person goes down one path.

Steps

Step 1 of 3: Add A/B split to your flow.

Where: Open the flow (Automation, then the flow's row). In the Steps panel on the left, under Decide, drag A/B split onto the canvas, or select the step it should follow and click A/B split. On a phone: Add step at the top left of the canvas, then A/B split under Decide.

Link: https://app.commentwatchdog.com/en/inbox (Open the app)

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-palette.en.webp (The Steps panel: A/B split, under Decide.)

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-palette-phone.en.webp (On a phone, Add step lists the same steps: A/B split, under Decide.)

You should see: The A/B split card is on the canvas and its settings panel is open (a sheet on a phone).

Step 2 of 3: Set the paths and their shares.

Where: Panel: each path's share in percent (the boxes beside A and B), Add path up to 4, and Even split to share them equally. Total shows under the shares.

Screenshot: https://commentwatchdog.com/media/shots/dm-node-split.en.webp (Path A and its share. B is under it, then Total 100%, Even split and Add path.)

Screenshot: https://commentwatchdog.com/media/shots/dm-node-split-phone.en.webp (The same on a phone.)

You should see: Total 100%, and one way out per path on the card.

Step 3 of 3: Read the result.

Where: Insights on the bar at the top: each way shows how many took it and what share of those who reached the step; each step after it shows how many reached it.

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-insights-split.en.webp (Insights on: the split's paths, A with 9 people and 50%, B with 9 and 50%. Each step after them shows how many reached it.)

Screenshot: https://commentwatchdog.com/media/shots/dm-flow-insights-split-phone.en.webp (The same on a phone.)

You should see: N took this way, with its percentage, on each path.

If something is off

Problem: The paths add up to 90%

Fix: The shares must make 100%. Press Even split, or fix one share.

Problem: A split has 2 to 4 paths

Fix: Remove a path, or add one.

Common questions

Question: How is the path chosen?

Answer: Each person goes down one path, picked at random by the shares you set.

Question: Where do I see which path did better?

Answer: Insights on the flow: how many took each path, and how many reached each step after it, over 7 days, 30 days or all time.

Related guides

Wait before the next step: https://commentwatchdog.com/help/flow-steps/wait-before-the-next-step

Send a message with buttons and quick replies: https://commentwatchdog.com/help/flow-steps/send-a-message-with-buttons-and-quick-replies

How a condition works: https://commentwatchdog.com/help/flow-conditions/how-a-condition-works

Plain text of this guide: https://commentwatchdog.com/help/flow-steps/split-people-at-random.md

All guides for assistants: https://commentwatchdog.com/help/llms.txt