Your profile and password
Your name is right on every reply, and your account is yours alone.
On this page
Before you start
- Your name appears against your replies.
- The sign-in email cannot be changed yet.
- A password change does not sign you out elsewhere.
Open the Profile tab.
SettingsProfile
You will see Your details, with the email fixed.
Change your name.
First name, last name, then Save
You will see Saved, and your replies carry the new name.
Change your password.
Passwordcurrent, then new
You will see Password changed; other devices stay signed in.
If something is off
- Current password is incorrect
- Use the reset link on the sign-in page if you forgot it.
- I need to change my email
- Invite the new address and remove the old user.
- I think someone else has my password
- Change it, then remove unknown devices.
Common questions
How long does my CommentWatchDog password have to be?
At least eight characters. Under Password on the Profile tab, enter your current password, then the new one, then press Change password.
Will changing my password sign me out on my other devices?
No. A password change signs out nothing else, so your other devices stay signed in and sessions continue.
Where does the name on my profile appear?
Against the replies you send: your teammates see it there, and Insights shows it next to your replies. Change First name and last name on the Profile tab and press Save; Insights then shows the new name.
For agents: plain text of this guide · all guides
For agents
Guide: Your profile and password
This page: https://commentwatchdog.com/help/languages/your-profile-and-password
Topic: Languages and preferences
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/profile
Result when done: Your name is right on every reply, and your account is yours alone.
Context: Your profile holds the name your teammates see against your replies, and the password you sign in with. The sign-in email cannot be changed yet.
Before you start
1. Your name appears in Insights against the replies you send.
2. The sign-in email cannot be changed yet.
3. A password change signs out nothing else; sessions continue.
Steps
Step 1 of 3: Open the Profile tab.
Where: Settings, then Profile. First name, last name and the sign-in email are there.
Link: https://app.commentwatchdog.com/en/settings/profile (Open Profile)
Screenshot: https://commentwatchdog.com/media/shots/profile.en.webp (The Profile tab.)
Screenshot: https://commentwatchdog.com/media/shots/profile-phone.en.webp (The same on a phone.)
You should see: Your details, with the email marked as fixed.
Step 2 of 3: Change your name.
Where: First name and last name, then Save. This is the name your team sees against your replies.
Screenshot: https://commentwatchdog.com/media/shots/profile.en.webp (First name and last name, then Save.)
Screenshot: https://commentwatchdog.com/media/shots/profile-phone.en.webp (The same on a phone.)
You should see: Saved, and Insights shows the new name against your replies.
Step 3 of 3: Change your password.
Where: Under Password: your current password, then the new one, at least eight characters, then Change password.
Screenshot: https://commentwatchdog.com/media/shots/profile.en.webp (Password.)
Screenshot: https://commentwatchdog.com/media/shots/profile-phone.en.webp (The same on a phone.)
You should see: Password changed. Your other devices stay signed in.
If something is off
Problem: Current password is incorrect
Fix: Use the password you sign in with. If you have forgotten it, sign out and use the reset link on the sign-in page.
Problem: I need to change my email
Fix: It cannot be changed yet. An owner can invite the new address and remove the old user.
Problem: I think someone else has my password
Fix: Change it, then remove any device you do not recognise from the notifications tab.
Common questions
Question: How long does my CommentWatchDog password have to be?
Answer: At least eight characters. Under Password on the Profile tab, enter your current password, then the new one, then press Change password.
Question: Will changing my password sign me out on my other devices?
Answer: No. A password change signs out nothing else, so your other devices stay signed in and sessions continue.
Question: Where does the name on my profile appear?
Answer: Against the replies you send: your teammates see it there, and Insights shows it next to your replies. Change First name and last name on the Profile tab and press Save; Insights then shows the new name.
Related guides
Remove a device: https://commentwatchdog.com/help/notifications/remove-a-device
Cannot sign in: https://commentwatchdog.com/help/troubleshooting/cannot-sign-in
Roles: owner, administrator, manager, moderator: https://commentwatchdog.com/help/team/roles-owner-administrator-manager-moderator
Plain text of this guide: https://commentwatchdog.com/help/languages/your-profile-and-password.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt