Guide: Cannot sign in
This page: https://commentwatchdog.com/help/troubleshooting/cannot-sign-in
Topic: Troubleshooting
Time: about 2 minutes
Who can do it: Anyone on your team
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/login
Result when done: You get back into your workspace.
Context: Almost every sign-in problem is one of three: the wrong password, an invitation that was never accepted, or the account being on a different email than you remember.

Before you start:
1. Your sign-in email cannot be changed yet, so it is the one you were invited with.
2. An invitation link expires or stops working once used.
3. A password reset is on the sign-in page.

Steps:
Step 1 of 3: Reset the password.
Where: The sign-in page has a reset link. The email arrives whatever your notification preferences say.
Link: https://app.commentwatchdog.com/en/login (Open sign-in)
Screenshot: https://commentwatchdog.com/media/shots/login.en.webp (Forgot password, on the sign-in page.)
Screenshot: https://commentwatchdog.com/media/shots/login-phone.en.webp (The same on a phone.)
You should see: A reset email, and a new password you set yourself.

Step 2 of 3: Check the address.
Where: Use the address the invitation was sent to. A different address is a different account.
You should see: The right account, with your workspace in it.

Step 3 of 3: Ask for a new invitation.
Where: If you never accepted one, the owner or an administrator can revoke the old invitation and send a new one from the Users tab.
Screenshot: https://commentwatchdog.com/media/shots/users.en.webp (An owner sends a new invitation from Users.)
Screenshot: https://commentwatchdog.com/media/shots/users-phone.en.webp (The same on a phone.)
You should see: A fresh link that sets your name and password.

If something is off:
Problem: Too many attempts
Fix: Wait fifteen minutes and try again.
Problem: The reset email did not arrive
Fix: Check spam. Password resets are essential emails and are always sent.
Problem: I was removed from the workspace
Fix: Ask an owner to invite you again.

Common questions:
Question: Can I change the email address I sign in with?
Answer: Not yet. Your sign-in email cannot be changed, so it is the address the invitation was sent to. A different address is a different account.
Question: Can I use an invitation link a second time?
Answer: No. An invitation link expires or stops working once used. If you never accepted it, the owner or an administrator can revoke the old invitation and send a new one from the Users tab; the fresh link sets your name and password.
Question: Will a password reset email arrive if I turned off email notifications?
Answer: Yes. The reset link is on the sign-in page and the email arrives whatever your notification preferences say. Password resets are essential emails.

Related guides:
- Your profile and password: https://commentwatchdog.com/help/languages/your-profile-and-password
- Resend or revoke an invitation: https://commentwatchdog.com/help/team/resend-or-revoke-an-invitation
- Invite by email: https://commentwatchdog.com/help/team/invite-by-email

Plain text of this guide: https://commentwatchdog.com/help/troubleshooting/cannot-sign-in.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt