Guide: Roles: owner, administrator, manager, moderator
This page: https://commentwatchdog.com/help/team/roles-owner-administrator-manager-moderator
Topic: Team and roles
Time: about 3 minutes
Who can do it: Owner or Administrator
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/users
Result when done: Everyone has exactly the powers their job needs, and nothing more.
Context: Four roles, in one line each. Owner has everything including billing. Administrator manages pages, rules and people. Manager runs moderation and replies. Moderator acts on comments only.

Before you start:
1. A role is workspace-wide; page access is a separate setting.
2. Only owners and administrators see the Users, Pages and Account tabs.
3. A role can be changed at any time and applies as soon as you save.

Steps:
Step 1 of 3: Open the Users tab.
Where: Settings, then Users. Everyone is listed with their role and the pages they can see.
Link: https://app.commentwatchdog.com/en/settings/users (Open Users)
Screenshot: https://commentwatchdog.com/media/shots/users.en.webp (The Users tab.)
Screenshot: https://commentwatchdog.com/media/shots/users-phone.en.webp (The same on a phone.)
You should see: Your team, each with a role and a page scope.

Step 2 of 3: Know what each role can do.
Where: Owner: everything, including the plan, invoices and deleting the account. Administrator: pages, rules, agents, automations and people, but not billing. Manager: moderation and replies on the pages they can see. Moderator: hide, unhide, delete, reply and archive, and nothing else.
Screenshot: https://commentwatchdog.com/media/shots/users.en.webp (Role, with what each role can do under it.)
Screenshot: https://commentwatchdog.com/media/shots/users-edit-phone.en.webp (The same on a phone.)
You should see: A role you can explain to the person you are inviting.

Step 3 of 3: Change someone role.
Where: Edit, next to their name, then the role, then save.
Screenshot: https://commentwatchdog.com/media/shots/users.en.webp (Change the role, then Save.)
Screenshot: https://commentwatchdog.com/media/shots/users-edit-phone.en.webp (The same on a phone.)
You should see: The change applies immediately; they do not need to sign in again.

If something is off:
Problem: A manager cannot change rules
Fix: Managers can change moderation on the pages they see. If they cannot, check their page access rather than their role.
Problem: I want someone to see billing but not rules
Fix: That combination does not exist. Billing belongs to the owner.
Problem: Who can remove people
Fix: Owners and administrators.

Common questions:
Question: Can a moderator change moderation rules?
Answer: No. A moderator can hide, unhide, delete, reply and archive, and nothing else. Changing rules takes a manager on a page they can see, an administrator, or the owner.
Question: What can an administrator not do that the owner can?
Answer: Billing. The owner alone holds the plan, invoices and deleting the account. An administrator manages pages, rules, agents, automations and people, and cannot remove the owner.
Question: Which role should a freelancer or agency get?
Answer: Manager if they run moderation and replies, Moderator if they should only act on comments. Then tick the pages they were hired for under Page access, so they see only those and not the pages you add later.
Question: Who can see the Users, Pages and Account tabs?
Answer: Only owners and administrators. Managers and moderators work on the comments of the pages they can see; a role is workspace-wide, and page access is a separate setting.

Related guides:
- Give a teammate specific pages: https://commentwatchdog.com/help/team/give-a-teammate-specific-pages
- Invite by email: https://commentwatchdog.com/help/team/invite-by-email
- Remove a teammate: https://commentwatchdog.com/help/team/remove-a-teammate

Plain text of this guide: https://commentwatchdog.com/help/team/roles-owner-administrator-manager-moderator.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt