Guide: Let your AI agent answer messages
This page: https://commentwatchdog.com/help/keyword-automations/let-your-ai-agent-answer-messages
Topic: Automation
Time: about 3 minutes
Who can do it: Owner, Administrator or Manager
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: The agent that answers your comments answers DMs too, as drafts a person sends or automatically, and hands over when asked.
Context: The same agent, its persona and its knowledge, on the messages no keyword answered. Draft for a person to send, or reply automatically with a small AI mark the team sees and the customer does not. It hands over when they ask for a human, when it is not confident, or when they say one of your words; a daily cap and business hours bound it.

Before you start:
1. Starter and above, and an agent on the page.
2. Each automatic answer uses credits from the account's pool; out of credits, it drafts.
3. The agent never answers publicly here.

Steps:
Step 1 of 3: Pick the agent.
Where: Step 1, Which agent: the agents on this account; one not on this page yet is added to it when you save.
Screenshot: https://commentwatchdog.com/media/shots/automation-editor-agent.en.webp (Which agent.)
Screenshot: https://commentwatchdog.com/media/shots/automation-editor-agent-phone.en.webp (The same on a phone.)
You should see: The agent's name and how many FAQs it has.

Step 2 of 3: Choose draft or automatic.
Where: Step 2, How it answers: Draft for a person to send (it waits in the thread with Send, Edit, Discard) or Reply automatically.
Screenshot: https://commentwatchdog.com/media/shots/automation-editor-agent-draft.en.webp (Draft or automatic.)
Screenshot: https://commentwatchdog.com/media/shots/automation-editor-agent-phone-draft.en.webp (The same on a phone.)
You should see: The phone shows the answer with the AI mark.

Step 3 of 3: Set when it hands over, then save.
Where: Step 3, Hand to a person when: they ask for a human, the agent is not confident, they say one of these words; the cap per day. Advanced settings: business hours, notify the team.
Screenshot: https://commentwatchdog.com/media/shots/automation-editor-agent.en.webp (Save, at the top.)
Screenshot: https://commentwatchdog.com/media/shots/automation-editor-agent-phone.en.webp (The same on a phone.)
You should see: Saved; a handed-over thread shows Automation paused in Messages.

If something is off:
Problem: The agent answered a question badly
Fix: Its knowledge and FAQ are under Settings › AI agents. Draft mode lets a person read every answer first.
Problem: It stopped answering
Fix: Out of credits it drafts instead; the editor says so with a link to your plan. Or the thread was handed over and is a person's until it resumes.

Common questions:
Question: Where does a draft show?
Answer: In the Messages thread under the customer's message: Draft by the agent, with Send, Edit and Discard. Edit puts the text in the composer.
Question: Does the customer see it was an AI?
Answer: Not in automatic mode: the team sees the AI mark on the bubble; the customer sees a normal reply from the page.

Related guides:
- Answer messages that contain a keyword: https://commentwatchdog.com/help/keyword-automations/answer-messages-that-contain-a-keyword
- Runs: what each automation did: https://commentwatchdog.com/help/keyword-automations/runs-what-each-automation-did
- Plans and automations: https://commentwatchdog.com/help/keyword-automations/plans-and-automations

Plain text of this guide: https://commentwatchdog.com/help/keyword-automations/let-your-ai-agent-answer-messages.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt