Guide: Check what they wrote
This page: https://commentwatchdog.com/help/flow-conditions/check-what-they-wrote
Topic: Conditions
Time: about 3 minutes
Who can do it: Owner, Administrator or Manager
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/inbox
Result when done: Branch on the words, the language, or the moderation label of the comment or message.
Context: These checks read the comment or message that started the flow: the words in it, the language it is written in, and the label your comment moderation gave it. Comment flows also get three more: whether it was left on an ad, on one of the posts you pick, and whether it is a reply to another comment.

Before you start:
1. What they wrote and Language work on every start except link and shared post.
2. Flagged by moderation, Commented on an ad, On a specific post or ad and A reply to a comment need a comment start.
3. Words are read the same way as trigger keywords.

Steps:
Step 1 of 4: Open the checks under The comment or message.
Where: Add a Condition (Steps, Decide) or click one on the canvas. In its panel press Add a rule (on a fresh condition, Browse all checks). The picker opens on Most used, with the groups listed beside it: press Comment or message, and its checks show under the heading The comment or message. Search checks finds one by name.
Link: https://app.commentwatchdog.com/en/inbox (Open the app)
Screenshot: https://commentwatchdog.com/media/shots/dm-cond-pick-said.en.webp (The picker with Comment or message open: the checks under The comment or message.)
Screenshot: https://commentwatchdog.com/media/shots/dm-cond-pick-said-phone.en.webp (On a phone: Comment or message picked in the row of groups, its checks under it.)
You should see: The checks of The comment or message, each with a line on what it reads. Pick one and it joins the condition as a rule, open for its details.

Step 2 of 4: Check the words or the language.
Where: What they wrote: Wrote any of these, or Wrote none of these, with your words (capitals do not matter). Language: Written in, or Not written in, the languages you pick.
Screenshot: https://commentwatchdog.com/media/shots/dm-cond-said.en.webp (What they wrote: Wrote any of these, with the word LINK.)
Screenshot: https://commentwatchdog.com/media/shots/dm-cond-said-phone.en.webp (The same on a phone.)
You should see: Reads as: says the rule in plain words, such as Wrote "LINK".

Step 3 of 4: Check how moderation labelled the comment.
Where: Flagged by moderation: pick the labels to look for (Negative, Profanity, A link, Contact details, Mentions, Impersonating you, Your own words), or none for any label your moderation gave the comment. In the same group, for comments: Commented on an ad, On a specific post or ad, A reply to a comment.
Screenshot: https://commentwatchdog.com/media/shots/dm-cond-flagged.en.webp (Flagged by moderation, open: the labels to look for.)
Screenshot: https://commentwatchdog.com/media/shots/dm-cond-flagged-phone.en.webp (The same on a phone.)
You should see: The finished rule folds to its sentence, such as Flagged: A link, Contact details.

Step 4 of 4: Wire the Yes and No ways.
Where: Yes (they match) goes to one step, No (everyone else) to another: drag from each dot on the step, or pick the step under Next steps in the panel. A way with no wire ends the flow there for those people.
Screenshot: https://commentwatchdog.com/media/shots/dm-node-condition.en.webp (The two ways out on the step: Yes and No.)
Screenshot: https://commentwatchdog.com/media/shots/dm-node-condition-phone.en.webp (On a phone: Yes and No under Next steps, each with the step it leads to.)
You should see: Both ways lead somewhere.

If something is off:
Problem: This start has nothing for this rule to read
Fix: A link or shared-post start carries no words; the comment checks need a comment start.
Problem: Flagged by moderation never matches
Fix: It reads the label your comment moderation gave the comment, so the moderation rules must be on for that page.

Common questions:
Question: Can a flow treat complaints differently from questions?
Answer: Yes. A condition on Flagged by moderation (Negative) sends complaints one way, for example to Hide the comment and a private reply, and everything else another.
Question: Can it tell an ad comment from a post comment?
Answer: Yes, in a comment flow: Commented on an ad, or its opposite, Commented on a post, not an ad.

Related guides:
- Hide the comment from a flow: https://commentwatchdog.com/help/flow-steps/hide-the-comment-from-a-flow
- How a condition works: https://commentwatchdog.com/help/flow-conditions/how-a-condition-works
- Start a flow when someone comments: https://commentwatchdog.com/help/flow-starts/start-a-flow-when-someone-comments

Plain text of this guide: https://commentwatchdog.com/help/flow-conditions/check-what-they-wrote.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt