Guide: Payment methods
This page: https://commentwatchdog.com/help/account/payment-methods
Topic: Account, plans and credits
Time: about 2 minutes
Who can do it: Owner
Author: https://anantgupta.xyz (Anant Gupta, founder of CommentWatchDog)
Start in the app: https://app.commentwatchdog.com/en/settings/account
Result when done: The card on file is the one you want charged.
Context: Cards are added and changed on the Account tab. Stripe holds the card details; CommentWatchDog only shows the brand, the last four digits and the expiry.

Before you start:
1. Stripe holds the card details, not CommentWatchDog.
2. Only the owner can add or change a card.
3. A new card can also pay an open invoice after a failed payment.

Steps:
Step 1 of 2: Open Payment.
Where: Settings, Account. The Payment line shows the card on file, with Add a card or Manage next to it.
Link: https://app.commentwatchdog.com/en/settings/account (Open Account)
Screenshot: https://commentwatchdog.com/media/shots/account.en.webp (Payment, on the Account tab.)
Screenshot: https://commentwatchdog.com/media/shots/account-bottom-phone.en.webp (The same on a phone.)
You should see: Your cards, with the default marked.

Step 2 of 2: Add or change the card.
Where: Add a card, enter it, and make it the default; remove the old one from the same list. The default card is the one charged.
You should see: The new card is used for the next bill, and for any open invoice you pay.

If something is off:
Problem: I cannot see Add a card
Fix: Only the owner can change the card. Ask them.
Problem: My card was declined
Fix: Add another card, then pay the open invoice from the Account tab.
Problem: Can I pay by invoice or transfer
Fix: Plans are paid by card. For anything else, write to support.

Common questions:
Question: Does CommentWatchDog store my card details?
Answer: No. Stripe holds the card; CommentWatchDog shows only its brand, the last four digits and the expiry, under Payment on the Account tab.
Question: When will a new card I add be charged?
Answer: At the next bill, and for any open invoice you pay. Add it under Payment on the Account tab and make it the default.
Question: Where do I change the company name or tax ID on invoices?
Answer: Under Billing details on the Account tab, once a plan has started. New invoices carry them.

Related guides:
- A payment failed: what pauses and how to fix it: https://commentwatchdog.com/help/account/a-payment-failed-what-pauses-and-how-to-fix-it
- Invoices and receipts: https://commentwatchdog.com/help/account/invoices-and-receipts
- Upgrade or downgrade: https://commentwatchdog.com/help/account/upgrade-or-downgrade

Plain text of this guide: https://commentwatchdog.com/help/account/payment-methods.md
All guides for assistants: https://commentwatchdog.com/help/llms.txt